7576 results found
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Client Notes
It would be so helpful to be able to see client notes in the App! Under the Details tab. Tp appear under Appointment notes.
2 votes -
Modify own appointments when multiple providers are booked
Need providers that have the 'modify own appointments' to be able to edit if multiple providers are on the same appointment. We do not want to enable 'modify all appointments' but still need providers to edit their services on an appointment when multiple providers are assigned.
2 votes -
Set a button to fully minimize the chat window, instead of close it.
The Help Chat window needs to be minimizable, since it covers everything. Currently there is only an Enlarge button or a Close button.
2 votes -
changing memberships billing dates
when a client request to change their billing date, the only option is to change the next charge, but then it goes back to the original. currently, the only way to change the billing date is to cancel the membership and set it up again. this consumes too much time and energy, and angers clients.
2 votes -
Choose to view more than 50 products per page. We used to be able to select 100 or 200 items per page. I
We used to have the capabilities to click the arrow at the bottom of the page to choose 100 or 200 products per page. I don't want to keep flipping pages to get what I need when we have over 150 products for instance. That would only be two pages to click through.
2 votes -
Edit Service Duration at Checkout
Be able to edit service duration at checkout if the service is changed at checkout. We want to be able to track service provider's utilization, but can't if the duration changes to 0h0m at checkout.
2 votes -
Membership Changes
Membership changes like day of monthly renewal or changes to type of membership plan should be an edit option rather than having to cancel current membership and then resign patient up for new plan all over again.
2 votes -
Restrict clients from changing their names when booking a return appointment
Disallow clients the option to change their first or last name when they are already logged in and booking an appointment.
2 votes -
Alert for Refund Failures
When a refund is initiated and fails whether due to a processor error, expired card, or other issue there is currently no automatic alert to notify staff. As a result, these failed attempts can go unnoticed unless someone manually checks the status, increasing the risk of unresolved refunds and negatively impacting the customer experience.
We are requesting a feature that triggers an in-app alert to the location’s Notification Center as well as an email to the location’s designated email address when a refund fails. This would ensure the appropriate team is immediately informed and can take corrective action without delay.…
2 votes -
We need separate tabs for appointment history and purchase history!
We have people that come A LOT so having to scroll through all of their appointments in order to get to their purchases is very time consuming, especially when a client is standing in front of you waiting. Thanks!
2 votes -
Shift request off option
Have the option for team members to request off for shifts or trade shifts with other team members.
2 votes -
Forms sent via text as opposed to email
We would like an automated text with forms and updated contact information sent before the patients appointment instead of via email. We find that clients are more likely to respond to requests via text message as opposed to email.
Thank you2 votes -
Report: All active offers with details
Current offers section (gear icon > Offers) can't currently be filtered or easily sorted through after a certain number of offers. It would be helpful to have a report that has all active (and deleted, for historical purposes) offers with all details found on that page, such as code, discount amount, audience and sale item restrictions, etc.
2 votes -
Appointment Time Zone Automatic Update
We see patients virtually out of state. Appointments only allow us to book and send reminders in our current time zone, however. This create confusion for the patient in a different time zone. Is there a way to show what time it will be in their time zone when booking and reminding them of their appointment?
2 votes -
Client filters for voucher liabilities
Ability to create client filters for clients who have vouchers remaining from a membership or package sale.
2 votes -
make logos in email marketing more customizable
Currently circular logos are not easily supported - and even when trying to upload a square logo with a white background there is a black shadow/frame on the logo. It would be nice to have more customization options so the logo blends seamlessly.
2 votes -
hipaa
Boulevard App for phone should have a lock on the app itself to open to ensure patient confidentiality.
2 votes -
We have to use external platform as a funnel for gathering new clients by offering an incentive for joining our newsletter from our website.
We have to use external platform as a funnel for gathering new clients by offering an incentive for joining our newsletter from our website. Currently BLVD only takes in new clients if they book a treatment/service. Is there a way to gather more marketing funnels.
2 votes -
Help us get rid of needing to use MailChimp. Please add a feature for collecting new client prospects through our website
We have to use external platform as a funnel for gathering new clients by offering an incentive for joining our newsletter from our website. Currently BLVD only takes in new clients if they book a treatment/service. Is there a way to gather more marketing funnels.
2 votes -
I would like to see ability for merchant accounts (independent contractors) to be able to automatically pay rent through ACH.
I would like to see ability for merchant accounts (independent contractors) to be able to automatically pay rent through ACH. Right now I have to create a membership as their direct payment method using their credit card and they are charged a fee and I am charged a fee so I don't receive the full rent amount.
2 votes
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