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  1. It would be very helpful to have a marketing option for drip campaigns to remind clients to repurchase product.

    2 votes

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  2. Is there not just a simple way to see debit vs credit cards? that's the only thing i can think of that may be causing such a discrepancy in how much is collected vs what I' paying in fees. Offset should be charging guests 3% but I'm routinely paying 2.5% and the guests are paying 1.5%. If this is because they are all using debit cards I need to be able to figure that out without going down a back alley to locate and download a spreadsheet that I then have to reconfigure so I can actually read it.

    2 votes

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  3. We would love for confirmation texts to go out at 9AM instead of 2PM.

    2 votes

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  4. 2 votes

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  5. Allow provider to see the the service name in text message notification to providers on Client Bookings.

    2 votes

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  6. Please provide access to patient charts more easily- Double click on patients appointment and it will pull up?

    2 votes

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  7. We would like to be able to use that report to track a specific client group who comes to our spa.

    2 votes

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  8. It would be nice if the system was smart enough to apply a 90-minute voucher to a 60-minute appointment and then have a 30-minute remainder. On the same topic, it would be very convenient if the system was smart enough to know that if a client has a voucher in their account that could be used to partially pay for a service that you would be given the option to do so. It something isn't exactly the same price then potential payment options are ignored.

    2 votes

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  9. I am trying to set up the quickbooks integration but there is NO TRAINING. quickbooks knows nothing and I can't get anyone on the phone to help to understand any of it. I was with my book keeper for two hours trying to figure it out.

    2 votes

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  10. When a client is coming in for multiple appointments in a single day and those appointments are linked.. if they decide to cancel one single service, the system cancels all of the appointments that were linked together instead of allowing you to cancel just one of the services in the group.

    2 votes

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  11. Either Allow Add-On Services to be Grouped under Custom Labels and min/max option per category, and/ or Allow Custom Pricing for Modifiers based on the stylist selected.

    2 votes

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  12. Right now deposits can only be set up on a service provider basis. It'd be great if we could set some sort of accommodation in the client profile that requires them to put a deposit down for their services. This could help curb repeated no show or late clients.

    2 votes

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  13. Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.

    2 votes

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  14. It would be helpful to be able to access forms in the check-in app. When several guests check in under a group booking with one number we have to build out profiles and forms and have them fill out one by one. If they put their number in it creates a walkin appointment and you can't tie the walkin to the the already scheduled appointment. If we could go to their appointment and access forms there in the app that would speed along the check in process when there are multiple guests.

    2 votes

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  15. It'd be great if the appointment tiles in the Front Desk view changed colors depending where the client is in their appointment process so that receptionists can easily identify what stage the client is in.

    2 votes

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  16. Ability to see and redeem voucher from mobile application during checkout. Currently you cannot see a voucher even exists and could accidentally charge someone who has a voucher which results in a poor client experience.

    2 votes

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  17. The ability to checkout services without the services being performed the same day

    2 votes

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  18. I would like to be able to pull up the liability waiver at any time during the appointment, not just before or at check in. Sometimes we pivot during the consultation and it becomes necessary to have this form. Having to re check in is a hassle.

    2 votes

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  19. Please allow us to be notified for all membership purchases and renewals

    2 votes

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  20. I need to know what expenses I took out of the register were for. Having this would be helpful for bookeeping

    2 votes

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