Show providers more client information (pronouns, notes)
Our providers are currently unable to see client pronouns in their mobile boulevard app. They also can't see scheduling alerts, or any client profile notes (they can only view appointment/internal notes). We need pronouns to be available at a glance, and for other notes to be viewable when entering the profile.
Tyra Luers
shared this idea
-
Ashley Hayward
commented
This is extremely important! What's the point of offering a pronouns field for online booking if service providers can't easily access or view that information before they meet with their client?
In the web version, for reception, we see the name and then the pronouns are listed directly after on the appointment. This is how it should also be visible within the app.
Clients put this in, assuming that their service provider can see it and utilize it. However if service providers can't see this information then it can cause upsetting situations that would easily be avoided by displaying it up front.