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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7576 results found

  1. it would make reconciliation much easier to be able to view all invoices with location and line item breakdowns in one place and be able to download it too! instead, we have to go into the manage tab at all of them which is very time consuming

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  2. Due to our salon having two locations, and we have stylist that work at both locations, sometimes the clients get confused and end up going to the wrong location for there appointment. The confirmation texts only have the main name for the salon and time. I believe the text should also include the location of which salon they are booked and what services they are booked for.

    4 votes

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    1 comment  ·  Admin →
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  3. Allow color coding for client type - online booking, VIP, new client. The tags a re good, but it would be better if this was an automatic thing.

    4 votes

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  4. Add a tab for business' to see clients who started booking an appointment but did not finish the process. This will allow business' to reach out to the client to help finalize the booking, answer questions a client might have, etc.

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  5. Clients are constantly confused by the online system asking them for card info every single time they make an appointment and then we have like 15 copies of the same two cards on file that we have to delete.

    Make it so they just have to update expired info or they just have to confirm the CCV security code when they make the appointment

    4 votes

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    1 comment  ·  Admin →
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  6. so many people walk in and try to book an appointment for the next day and they don't have their card on them and suggest apple pay but we don't have apple pay so i think it would quicker and more efficient if apple pay was a form of payment.

    4 votes

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  7. When adding clients to the waitlist, it currently shows as "added by staff." The ability to see the name of the staff who added the client would be very helpful.

    4 votes

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  8. On an old booking platform, we were able to see if past clients had confirmed past appointments.

    4 votes

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  9. Often time we are on the calendar page supervising the schedule. For a swift and quick random walk in or forgot to also purchase can just stay on the calendar page and have a button to check out a random purchase that didnt have an appointment.

    4 votes

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  10. Please stop allowing clients to reserve appointments with CareCredit cards. These are not real credit cards & cannot be run if they no-show or cancel last minute. Your system is supposed to be running verification on cards when appts are booked, so it must not be doing this.

    4 votes

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  11. Ability to set up an offer that limits a discount to one product per month or per checkout window

    4 votes

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  12. 4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. We have multiple employees who can review and sign forms. We need a way to assign forms for employees to review and sign.

    4 votes

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  14. Please add the ability to require a call from the client to cancel their appointment instead of just cancelling electronically.

    4 votes

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  15. Ability to customize redemption totals so that clients can still be responsible for the full tax amount for product sales being redeeemed

    4 votes

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  16. when making an apt for a specific provider it would be great if you can only see what services they offer

    4 votes

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  17. We REALLY Need a report that shows all new SCHEDULED bookings are made in a given time period -- broken out by Self-Booked or Other (Called In) -- and filtered by New Clients vs. Returning Clients.

    We are ramping up our marketing efforts and we need to see how those efforts are performing. We can see the number of self-booked clients by observing cart_completed in GA, but that isn't sufficient. Help!

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  18. Business would like account credits that are collected to automatically be applied to orders at checkout

    4 votes

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  19. The "boulevard booking" option allows clients to book appointments without actually logging in- this is causing our salon to run over on clients because we have some of them saved as 45 minute hair cut accommodations. When they use this booking option it bypasses their accommodation and books them at a shorter time than needed

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  20. have a separate screen for hourly employees such as front desk and assistants so they dont clutter the appointment screen

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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