6132 results found
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Activate/Deactivate services for various locations AT THE BRAND LEVEL
If we want to enable or disable an existing service at some locations, but not all, we have to go into each location -> manage -> services -> locate the service -> activate or deactivate it. With nearing 30 locations, this is extremely tedious and should not be work that we have to spend time doing. If we can change this at the brand level that would be amazing - similar to how you check off the locations when creating a NEW service. It's frustrating that that's the only time we have that control at the brand level.
3 votes -
Being able to customize a clients appointment time even after they check out. In a section in their profile.
Sometimes in the hustle & bustle of things we forget to change the duration of a clients appointment and then we either 1) have to go find their next appointment (which is no biggie) and adjust the time, but you have those instances where they do not rebook in studio and if they do it at home online and we don't catch it to adjust their appointment in time we are stuck. We have clients who are older or have disabilities who sometime need more time and if we forget to include that we have to wait, but they could…
3 votes -
3 votes
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Press "enter" to send text messages to clients
When in the "Messages" tab in the client's profile. After typing out a message I really dislike having to use my mouse to click "send". I would like to just be able to hit "enter" to send a message.
3 votes -
block clients from rescheduling more than 2 times online
we have a few clients who have become chronic reschedulers, so it would be nice if the system automatically blocked people from rescheduling the same appointment online if they've already moved it twice.
3 votes -
Hours worked included in Net Rev. Reporting
The business would like the hours worked to be included within the general reporting that reflects new revenue.
3 votes -
The ability to turn off resources
We would like to be able to turn off resource view completely when we don't need to see them. It is very confusing when they pop up randomly!
3 votes -
Account Credits API
We are developing our own referral program and require that account credits be applied automatically through APIs based on some event triggers from our end. Referrals account for a large portion of our growth so this is of utmost importance to us.
3 votes -
Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information.
Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information. We do not want our team or on-call staff to have access to last name, email, phone number when reviewing client profile or adding notes from phone
3 votes -
Prebook/ Rebook option after check-out
As of right now, the only time a Prebook or rebook tracks is if the prebooking was done at check-out before collecting payment. It would be helpful to have the option to either go back to "view appointment" and then be able to select a prebook option to set a new prebooked appointment, OR to add a prebooking tick-box when setting an appointment through "new appointment". Lastly, either function should help track the prebook metric.
3 votes -
Change the price adjusting for services and products to be separate in privilege groups.
We don't want service providers to be able to adjust products, but would for services. If these privileges were separated we can choose that option
3 votes -
It would be nice to be able to call or text the client right from their profile
Like a click to call or text when on the website from a cell phone
3 votes -
Display exact processing time in the calendar view for double booking
It would be great to see the actual time that is open during the process time of another appointment for double booking purposes. Right now, when you hover over an existing appointment that has an open space during process time, it shows the time of the existing appointment and not the open time. It can be confusing to determine what the open time is.
3 votes -
Create offer codes with decimal points
Ability to create offer codes with decimal points. For example, an offer code that is 6.625%
3 votes -
Ability to choose Credit Card Types
The business would like to be able to choose if a debit or credit card can be used. They would like this to be a setting that can be changed at any time.
3 votes -
In reports, I feel Hours Booked for utilization purposes should be the cummulative hours booked and exclude blocks.
Blocks are a majority of time used to denote lunches, breaks, personal time and tasks. It is rare that blocks are used for productive purposes for a business. Most productive uses would likely fall under a service appointment instead. It would be beneficial if the utilization percent used this as then it would reflect hours making money per hours scheduled rather than hours there are anything on the schedule per hours scheduled.
3 votes -
Checkout Alert
It would be helpful to have a checkout alert in the same way that there is a scheduling alert. Some of our clients have special pricing adjustments and having those notes pop up at checkout would help to eliminate incorrectly charging clients.
3 votes -
Order of months in Beta Reports
When adding in "columns grouped by month" in a beta report, the months should be in chronological order if the report date range started the year prior.
3 votes -
Amount of time between appointments
When rescheduling an appointment at checkout, it would be helpful to see the number of weeks between the client's last appointment and the appointment that day.
For example, when checking out, I currently have to manually count the number of weeks between the client's last appointment and the current appointment. It would be helpful to have it calculated automatically when rebooking.
3 votes -
Prioritize non-blank entries when merging clients
It would be super easy to lose valuable customer information because Boulevard doesn't prioritize non-blank fields when merging clients. I am guessing the merge is prioritized based on which one was active last. But it makes more sense to see if a field is non-blank and default to that one even if it is on an older profile.
3 votes
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