7135 results found
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Commission Reporting of Cancellations
It would be helpful to have the 50% charge of a cancellation not appear as a "discount" on the service commission reports. Just a separate column that denoted "late cancellations" would be best in order to track it with how our staff gets paid.
4 votes -
Ability to see canceled appointments in the schedule
I think that the ability to cancel appointments, sending the cancelation text and still seeing the appointment in the schedule will encourage the use of the text.
4 votes -
Separate Employees from Staff Roles
It would be awesome to have the employee separate from staff roles. This way one employee can be scheduled for multiple roles. For example: Hairstylist who also does esthetics. Can be listed as one employee in gear tab, but can be listed in two roles (Stylist and esthetician) in the location tab. You can then schedule each role independently, but performance reports, logins, payroll, etc... are all for the individual employee so they can see each role on their schedule, and payroll doesn't need to be manually combined as it does with multiple employees.
4 votes -
Reports on Messages such as # sent/received day by day or date range and by operator
Would be fantastic to see data on when messages are received or sent, how many, and by which operators. Also would be good to know data such as how many of the automated appt confirmation messages are going out, coming back, average response time, how many did not respond at all.
4 votes -
Date of Service on email receipt not just date of charge.
Hi Guys - I do not know if this is a bug or a feature suggestion. The email receipt really needs to have a clear note of the DATE of the service being charged, in addition to the date of checkout close. In some instances we hold over checkout for various reasons. Commonly its for Membership renewals to kick in so we wait a day or so, grab the new voucher and close. However, guests forget and send me notes that they are upset. If there is a date of service on the receipt, this might mitigate that
4 votes -
Maintain draft in Contact Center
I would like the texts to stay so I could click on another tab and my message that I'm working on won't be gone.
4 votes -
Have an alert system when someone puts themselves on the wait list. pulled up out side and are here
would be nice for boulevard to have an alerting system to our team that when a client adds themselves to the wait list and are waiting outside for a service the ring tone goes off until a staff member acknoledges it.
4 votes -
Ability to turn off review requests
The reviews we receive through the follow-up emails are great, but they exist in a closed system (Boulevard) and aren't showing up anywhere on the internet that our potential clients can see. While you offer to post these reviews to various rating platforms (Google, Yelp, etc.) we are finding that very few clients are actually doing this. We've seen a noticeable drop in the number of reviews we get on public platforms and I feel that will be a bad thing for us in the long run.
4 votes -
Option to overlap double booked appointments
The business would prefer to have the option to view double booked appointments overlapped, versus staggered.
4 votes -
Donation Link
We have a great community that's been a huge support to us and some have offered donations to help us make it through these hard times.
We'd like to set up a Donate button/action that we could add to the front page of our website, email blasts, social media profiles etc.. similar to how we have added the booking widget
4 votes -
Offers being able to be applied to add-ons only
the ability for the client to create an offer that will be able to be applied only to the add-on of the service.
4 votes -
Allow customer to complete checkout via their phone
Vagaro offers the ability for clients to complete checkout (leave tip and digitally sign) from their phone to complete transactions without interfacing with an iPad and signing an actual receipt.
4 votes -
Service fees per transaction for client to pay
Business would like to charge a percentage per customer order that the client pays to help cover the cost of fees incurred.
4 votes -
Keyboard shortcuts
The shortcut "T" and arrow keys on the calendar view are nice. But it would be amazing to have full keyboard shortcuts that would allow searching clients and booking appointments from the keyboard without having to keep switching to the mouse.
4 votes -
Wait list hour limitation
Have the waiting list not show options for hours that the business is closed.
Every week we go through to message clients that have added themselves to the waiting list for hours that we aren't open. It would be nice if that wasn't even an option.
4 votes -
Custom text message for locations that don't have contact center
First text should include "Anything other than yes or no will not be received by the salon" so they're prompted to reach out directly
4 votes -
Delete a Pay Rate
Be able to delete a pay rate that was made accidental.
4 votes -
Custom text addition to waitlist emails
Just like you can add custom additions to confirmations and receipts it would be a nice to have a text box to add to waitlist emails so that we can add a note that says if they are not contacted, that nothing was available and they should book again for a different day or try the waitlist again on a different day.
A few people called annoyed they were never contacted. (Though it already says they'll get a call when an appointment is available, it just doesn't say what will happen if it isn't)
4 votes -
Automatic Blocked Time between appointments instead of transition time. (Solves covid cleaning)
Another person requested and I agree with the idea to make a transition time at the end of an entire appointment, but perhaps a more efficient and flexible way to manage this would be having a toggle that by default adds blocked out time after an appointment with the Title "Covid cleaning" or whatever you want it to be in the options.
It would be taken into account when making booking availability searches and also, once you book the appointment, you can manually delete or edit the blocked out time where applicable. This would keep appointments from being booked too…
4 votes -
Display next month in date picker in the Calendar view
Display additional dates in the following month/display the next month directly below vs. only displaying the current month.
4 votes
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