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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

Ideas Hub

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6491 results found

  1. Track blocks

    Ability to track blocked hours to be able to see how much time your staff is blocked off to be able to compare to how that impacts their pay.

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  2. Deactivate brand

    Deactivate or archive an entire brand instead of having to click each individual product

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  3. "Pattern of Behavior" Alert

    Alerts if client/patient has a history of no-shows or cancels often.

    Ex. When we're choosing a reason, client canceled, client no-showed, if we're choosing the reason, if the system could recognize that as: "Hey, history of no -shows or one no -show", it would help prepare for that appointment.

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?

  4. Notification for message failure

    If a message/text we send fails to send to a client, we should get some sort of notification so we can re send.

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  5. Improved visibility into billing details for multiple locations

    it would make reconciliation much easier to be able to view all invoices with location and line item breakdowns in one place and be able to download it too! instead, we have to go into the manage tab at all of them which is very time consuming

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  6. Shipping Cost Field on Purchase Orders

    The business would like to include shipping cost for the orders.

    4 votes
    Waitlisted  ·  1 comment  ·  Admin →
    How important is this to you?

  7. Multiple Locations Naming Conventions

    Due to our salon having two locations, and we have stylist that work at both locations, sometimes the clients get confused and end up going to the wrong location for there appointment. The confirmation texts only have the main name for the salon and time. I believe the text should also include the location of which salon they are booked and what services they are booked for.

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  8. Allow color coding for client types - online booking, VIP, new client, etc.

    Allow color coding for client type - online booking, VIP, new client. The tags a re good, but it would be better if this was an automatic thing.

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Don't ask clients to put in card info when they book online every single time

    Clients are constantly confused by the online system asking them for card info every single time they make an appointment and then we have like 15 copies of the same two cards on file that we have to delete.

    Make it so they just have to update expired info or they just have to confirm the CCV security code when they make the appointment

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  10. Add "Client Rescheduled" as a reason when we cancel an appointment.

    When going to cancel a client's appointment, but they need to call back to reschedule, it would be nice to have a "client rescheduled or client will call back to reschedule" option under cancellation reason.

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  11. Add More Features to Membership Perks

    Right now clients can receive vouchers for services and products and account credit. However, many customers have written into support wanting to offer more than just vouchers and credit. Several medspas have reported that they'd like to have discount only memberships. Others say they'd like to change what perks clients receive throughout the year, some want to require a monthly charge but only grant vouchers once a year.

    4 votes
    2 comments  ·  Admin →
    How important is this to you?

  12. Pays for option

    We would like to see the option for one client to pay for other clients. We have many parents or spouses paying for someone else, and it does not seem like there is an easy way to execute that.

    4 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  13. Show name of staff who added client to waitlist

    When adding clients to the waitlist, it currently shows as "added by staff." The ability to see the name of the staff who added the client would be very helpful.

    4 votes
    0 comments  ·  Admin →
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  14. allow confirmation history.

    On an old booking platform, we were able to see if past clients had confirmed past appointments.

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  15. Have a "Please compete form" reminder email instead of only "confirm appointment" email

    Sometimes we need to add additional forms after a client has already confirmed their appointment, and we are forced to have them fill out the form in-office because the "resend form reminder" email sent to them says "confirm your appointment" instead of something like "please fill out this form". So patients do not complete the form because they have already confirmed their appointment...

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?

  16. Client Order History

    When you go to the history tab in the client profile and scroll down to the Order History - it would help to be able to see if the Sale Total is a credit or a debit

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  17. Thank you for your help, please pass along the following recommendations for improvements: 1. Allow messages to be tagged "unread" and allow

    1. Allow messages to be tagged "unread" and allow messages to be sent to providers/front desk
    2. Put in place safeguard so a provider cannot be scheduled in two different locations at the same time.
    3. Allow blocked times (ie out/PTO) to be seen in all locations provider is seeing patients
    4. Allow option to see providers schedule in all locations they work on the same page
    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?

  18. Limit Offers on One Product

    Ability to set up an offer that limits a discount to one product per month or per checkout window

    4 votes
    0 comments  ·  Admin →
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  19. Forms/Charts Data Migration

    Data migration

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
    How important is this to you?

  20. Staff Report that compares one service provider's year-over-year numbers

    It would be nice to provide each of our team member a report that shows percentages/counts from one year to the next without having to pull from multiple reports. It would be helpful when coaching them on areas to improve and goal setting.

    4 votes
    1 comment  ·  Admin →
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