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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7088 results found

  1. Ratings For Cancellation Charged Clients

    Ability to not have ratings sent on clients that are charged no show/cancellation fees. Currently, a rating will send and the client will usually leave a bad review because they are being charged for a service they did not receive.

    Workarounds:

    1. Making a Product called Cancellation Fee (will mess up their reporting)
    2. Not sending a receipt at the time of charge (higher possible chargebacks from client)
    3. Turning off the ratings feature before charging a no show fee then turning it back on once processed and emailed. (a lot of extra work where admin is needed. FD will not have access…
    16 votes
    0 comments  ·  Admin →
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  2. Remove Staff Roles from Booking Widget

    We use Staff Roles to distinguish and filter in our reports; specifically Booth renters vs. employees. Would like the option to remove this from the booking widget so we can name them booth renters and it's not visible to clients online

    8 votes
    1 comment  ·  Admin →
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  3. Easy Way to Post Positive Reviews to Clients' Websites

    Booker/Mindbody has this feature, people can choose which customer reviews to push to their own website, where they are featured prominently with any associated comments

    19 votes
    0 comments  ·  Admin →
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  4. Wait list hour limitation

    Have the waiting list not show options for hours that the business is closed.

    Every week we go through to message clients that have added themselves to the waiting list for hours that we aren't open. It would be nice if that wasn't even an option.

    4 votes
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  5. Custom message for wait list

    We have had several guests who are confused about what adding themselves to the waiting list means. (thinking it is actually an appointment, etc...)

    It would be helpful if we had somewhere in the online booking settings to have a custom message about the wait list, and what adding yourself to it means.

    6 votes
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  6. beta report/ please shift to where all hourly employees can be seen in 1 report those of us that have multiple locations need this

    because i spend to much time going back and forth in reports for both my hourly and commissioned stylists when doing payroll. a beta report would be a huge time saver for me

    6 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  7. See active time

    When Active column is disabled, we aren't able to see the start and end time for appointments. It would be really helpful if we didn't need the active column to see this information in Front Desk view

    5 votes
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  8. sort purchase history by date including year

    Andrea Martinez's purchase history isn't sorted by month/year and dates are jumbled so it's difficult to track and audit. Also noticed this with James Jeffrey. Both clients are members at the Gilbert location.

    3 votes
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  9. Daily number of how many clients that have started a new membership (i.e purchased that day of their appointment).

    3 votes
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  10. Notification when an appointment is booked or changed through the professional app

    Staff are not notifed when an appointment is booked through the professional app.

    13 votes
    4 comments  ·  Admin →
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  11. Correct Appointment time on client's calendar

    For iCal and Google Calendar.

    2 votes
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  12. Enhanced reporting for staff on app

    Our staff would love to see their timecard, tips, and other KPIs including pre-book

    45 votes
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  13. Packages: weekly option for packages (ex: 1 week pass)

    In creating a product, the choices within the "Package" option are months and years. It would be great to have a "weeks" option here if possible unless you have a workaround.

    2 votes
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  14. Mobile push notification should open to the appointment that was just booked

    When a push notification comes up on my phone and I click on it, it opens the Boulevard app, but doesn't bring me to the appointment that was just booked and now the push is gone so I can't see what date the new appointment is for. Would be great to be brought to the actual appointment

    3 votes
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  15. Manager/owner features on mobile app

    We need a manager view available in the mobile app so that we may quickly adjust schedules in the app, which is something we could do in booker mobile. For example, if a barber calls in sick and we are not near a computer, we need to update the schedule. We would like to make back-office functions more accessible on mobile. It is not easy to navigate the desktop UI on a mobile device.

    81 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  16. Display notes entered by client for e-gift card purchases

    When the purchasing client leaves a note for their friend/family in the "Include a message (optional)" section, this information is not added to the emailed gift card code

    5 votes
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  17. Calculate reception work hours and allow it to be visible to them

    to ensure our time is correct and accurate with payroll

    1 vote
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  18. Alert staff for all cancellations

    Currently, staff only receive a notification if the client self-cancels, but it would be more helpful for them to get a notification for any/all cancellations so the front desk doesn't have to remember to track them down and let them know.

    6 votes
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  19. Use caller ID feature with existing business phone number

    Only if a client knows to call this foreign number does this feature work. Our main line has been in use for 25 years+. This number doesn't forward to our main line so it seems not that usable of a feature. Also, that would mean changing our phone number on our Google Business Page, Yelp Page, Facebook and Instagram Page, All of our marketing collateral and our website to make this work. It's a great feature and I'm sure your engineers spent a lot of time on this feature, but the execution and implementation for a salon to actually use…

    6 votes
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  20. Hot keys for appointment booking

    With millenium, if a client calls in and requests a Nail appointment, the front desk can type control + N and it will show only Nail technicians on the calendar for easier visibility and booking

    5 votes
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