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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6497 results found

  1. Custom Cancellation Window

    Need the ability to control the window for online cancellations by clients - 24 hours is much too far in advance for a barbershop environment, we would like clients to be able to cancel their own appointments up to 3 hours prior to appointment.

    2 votes
    0 comments  ·  Admin →
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  2. Editing blocked time

    More options for editing blocks on calendars/schedules.

    • Need the ability to update the times for ALL recurring blocks and appointments in a series as opposed to having to delete and rebook all of them.
    • Add a "daily" reoccurrence option for blocks
    • Add an option to handle recurring appts or blocks that are, for example, "every 3rd Friday of the month"
    20 votes
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  3. Credit Card Authorization

    There doesn't seem to be a authorization for CC when we put them on file, we can store an invalid/expired/duplicate cards on file. So we would like a feature that lets us know that the card we are taking over the phone is valid for cancellation fee's etc.

    23 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  4. Membership Cancellation Reasons

    Create a required drop down on the dashboard so when a member cancels, a required reason field should be filled out before the cancellation is processed. This feature should also be able to be exported under the member reporting feature so we can analyze on churn.

    12 votes
    2 comments  ·  Admin →
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  5. Including brand names for products automatically

    A lot of products have similar names - moisturizing shampoo, etc. Would be a time saver if the brand names were automatically pulled in so that when we are adding a product to a ticket we will automatically know its the right one!

    Would also cut down on us having to type it into the product name

    2 votes
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  6. Add Column for "Cash" to Sales Summary Report

    Add Column or filter feature for "Cash" to Sales Summary Report under specific service catergories.

    5 votes
    0 comments  ·  Admin →
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  7. Notification for ratings left on external social sites

    When a client leaves a 4-5 star rating, we want to be alerted that the link to leave a review on Yelp, Google or Facebook has been clicked so we can see if that client has left a positive review there.

    Ideally, we would be able to see the preview or be linked to their review on these social sites.

    7 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  8. Custom Date Range filter for client contact list.

    Custom contact list for clients who received service on a specific day.

    3 votes
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  9. Staff Performance Report: Utilization Percentage

    Currently, the "Hours scheduled" are not set up to reflect the time clock so it would help to be able to see the time that the staff member actually worked vs. the number of hours scheduled.

    So many of our artists call out or will ask to come in late or will leave early if they finish early, and this, summed up across all artists over the course of an entire week, can greatly impact our artist utilization to be far off.

    4 votes
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  10. Calendar block privilege setting

    Add a privilege setting to prevent certain staff from adding blocks to the calendar, while still being able to schedule appointments

    26 votes
    Waitlisted  ·  7 comments  ·  Admin →
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  11. Configurable Report Access for Privilege Groups

    Enable specific report access toggling for each privilege group to ensure managers retain comprehensive visibility, while staff gain access only to their individual KPI metrics, reflecting the unique access needs of each role.

    55 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  12. Full address on the printed receipt please

    1 vote
    0 comments  ·  Admin →
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  13. Ability to scroll for multi-client group checkout and many services

    Checkout window is not optimized for multi-client group checkout and multiple services so required to zoom out to check out

    2 votes
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  14. Add payment methods to receipts

    5 votes
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  15. When processing partial Refunds for service, having the option to "lock" Gratuity

    When processing partial refunds for a service, having the option to "lock" Gratuity for the reason that if the gratuity was not a dollar amount and was a percentage, the gratuity now has to be calculated outside of Blvd. The total amount of the transaction at the bottom of the checkout window is also not intuitive. See Video!

    2 votes
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  16. Receive alerts for when we receive internal ratings

    To avoid having to remember to check the ratings tab it would be helpful to receive alerts either via email or text for when we receive internal ratings.

    13 votes
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  17. Roll up reporting

    analyze aggregated data from all locations

    4 votes
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  18. Present the vertical scroll within the online booking widget for service providers more clearly

    Feedback that the online booking widget doesn't show that clients can scroll up and down to view service providers available to book as clearly as possible

    17 votes
    Waitlisted  ·  6 comments  ·  Admin →
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  19. Staff Capability to view, edit and book appointments across all locations

    We currently have 2 locations, but our phones ring at both locations, so whoever picks up the phone call first will need to view not only their own location's schedule, but the other as well. Other staff members should also be able to book for another staff member at another location, even if they do not work there.

    Boulevard currently only allows us to assign all employees to both locations in order to view, edit and add new appointments; however, this causes confusion since service providers only work at a specific location. This is misleading for guests sine they can…

    1 vote
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  20. Drag and drop for mobile calendar

    Reorganization of the web app calendar view (drag and drop) should match the mobile app calendar view

    26 votes
    Waitlisted  ·  3 comments  ·  Admin →
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