5891 results found
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Desktop is great, App is stuck in the dark ages. Please add more desktop functions to app.
My technicians use an iPad and their iPhones every day. My scheduling assistant/receptionist is virtual and booking appointments via the BLVD professional app is absolutely brutal.
- Why can't they select the client, artist, and appointment and have it search the next available appointment? Instead, they're stuck swiping through 3-day increments. Ugh. :(
- Why do all appointments options show under a technician, even if it's not assignable to them?
- Why can't my technicians modify their schedule (change times available, not just blocking off times manually)?
- Why can't we see the forms the client filled out for their session via the app?
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125 votes -
Scheduled Appointment Report
We REALLY Need a report that shows all new SCHEDULED bookings are made in a given time period -- broken out by Self-Booked or Other (Called In) -- and filtered by New Clients vs. Returning Clients.
We are ramping up our marketing efforts and we need to see how those efforts are performing. We can see the number of self-booked clients by observing cart_completed in GA, but that isn't sufficient. Help!
2 votes -
Auto generate tags online booking
- for example if someone wants a hot stone massage and books online it will add the tag so that we are prompted to turn stones on
2 votes -
Memberships can paid for via alternate methods
Memberships should have the option to be paid via alternate methods such as Venmo
3 votes -
Enable Editable transaction dates
I'd like to be able to edit the transaction date for an order if needed.
1 vote -
Track clients who prebook and award more loyalty points
Have the ability for the loyalty program to track clients who prebook appointments and award them more loyalty points.
27 votes -
QR Code for employees to clock in
Vagaro had a feature that was very useful with timekeeping; they had a unique QR for each employee and they could clock in and out by simply scanning their QR at the front desk. This feature made it much easier for employees and the front desk.
3 votes -
tipping
I noticed people tipped exponentially more when our systems were down and they werent prompted by the precentages at checkout. Maybe instead of 18, 20 and 22% we had 20, 25 and 30 and if people wanted to tip less they would have to enter it manually?
2 votes -
Hourly Rates for Services
Charging hourly rates for services and we need to have the option to indicate "/hour" in the booking widget for clients to clearly understand the number they’re looking at is the provider's hourly rate.
9 votes -
leads
Add a tab for business' to see clients who started booking an appointment but did not finish the process. This will allow business' to reach out to the client to help finalize the booking, answer questions a client might have, etc.
1 vote -
Customizable Staff Privileges
Being able to restrict service providers from viewing certain reports/limiting them to see their own metrics would be very helpful.
For example, service providers should only be able to see their own tips/commission, and not view everyone else's.10 votes -
Add photos to ratings submitted if positive. Store in ratings page. Foster ability for businesses to grow an asset library organically 🤞
If it was native in the ratings response form if they select 5 stars for their provider, to be prompted to send a quick snap of their content-ness with their service. If these were appended to the ratings page then businesses would have a great new resource that could organically get positive feedback alongside potential assets to use for marketing purposes.
Additionally perhaps the photos could go through a round of ML smile scoring to determine the quality of the feedback response and then if our terms and conditions allow for it, suggest to Blvd partners in the Marketing panel…
1 vote -
Ability to Connect Notes from Forms/ Charts
The business wants to be able to have notes entered on a form or chart and they connect to the client profile.
5 votes -
Voucher bulk select/deselect for bulk expiration date updates
A select and deselect all button on the payment method screen in the client profile to update voucher expiration dates at once
6 votes -
Allow us to break out the service client count between Members and Non-Membe in Beta
The reason for this is to provide an accurate 'Membership Conversion %' so that we can provide proper feedback to our staff with actual numbers.
See Below as an example:
Jan.2024 New Membership count = 10
Total Service Client Count = 100
Non Member (or Member) Service Client Count = 50currently if I were to count the membership conversion %, I would divide 10/100 = 10%...but in reality the staff can ONLY sell membership to a client that is not a member, so I would really need to perform 10/50 = 20%
1 vote -
Surface clientrecord id in more reports
Right now you can only pull the clientrecord id from the Client Records report. It'd be great if we could obtain that in more reports like 'Client Sales' to easily tie these records together.
1 vote -
Remove vouchers from client profile when package is refunded
Currently when a service package is refunded, any vouchers that were granted stay on the client profile and need to be manually voided. Ideally, vouchers would automatically be removed when a client is refunded for their purchase
26 votes -
Relocate Internal Note Option in professional app
Would like internal note option above existing notes so you do not have to scroll past years of notes
3 votes -
Please make it an option in sales to add a clients name and information after the sale has been completed.
Please make it an option in sales to add a clients name and information after the sale has been completed.
3 votes -
Apple pay needs to be added as a form of payment
so many people walk in and try to book an appointment for the next day and they don't have their card on them and suggest apple pay but we don't have apple pay so i think it would quicker and more efficient if apple pay was a form of payment.
1 vote
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