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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6441 results found

  1. I am not happy with the update. Clients should not be able to book a service with an offer code after the offer is no longer applicable. This leads to upset clients and having to explain to them that just because it was booked that way, does not mean it is applicable.

    1 vote
    0 comments  ·  Admin →
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  2. Running Promotional Gift Cards, being able to set discounts based on a certain amount and higher.

    4 votes
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  3. Permission toggle for adding shared members to a membership

    2 votes
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  4. it would be great if there was a mass edit option for products. For example, if a brand increases prices for the year, if there was a mass edit option, the whole page would be editable and you could just go down the price row and edit all at once and then save instead of having to go into each item separately.

    3 votes
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  5. Right now it breaks each item into an appointment rather than all the services they did at their appointment that day. So in actuality,m their spend per appointment is not correct.

    1 vote
    0 comments  ·  Admin →
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  6. At some point without regular prices raises, you can get boxed in by your clientele. I would like the ability at the onset to put in the accommodations, pricing and timing, of my current clients so I can immediately change my prices online for all new people.

    2 of us just shifted into ownership roles and our time is even more valuable now, but jumping $100 + per color service isn't feasible for our current guests. So being able to make room for higher paying ones, while slowly passing on the current clients to stylists that fit their price point…

    1 vote
    0 comments  ·  Admin →
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  7. Have the existing clients photo displayed next to the client's name so they are identified when in the office by a staff member

    4 votes
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  8. Track staff name for client referrals in the referral program and in reports.

    4 votes
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  9. This feature would automatically apply an offer code when a client's cart total exceeds a specified amount. Key benefits include:

    • Streamlined checkout process for clients
    • Increased sales through incentivized higher spending
    • Reduced manual intervention from staff
    • Flexibility to set different thresholds for various promotions

    The system would continuously monitor the cart total during the booking process and instantly apply the relevant offer once the threshold is met, enhancing the overall customer experience and potentially boosting revenue.

    7 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  10. Payment method needs to be included on all sales reports!

    2 votes
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  11. For patients who do not wish to leave us an online, public review (Google, Facebook, etc.) and who do not wish to receive their receipts via text or email, we would like a link that we can text them, allowing them to give us direct feedback in BLVD.

    3 votes
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  12. Create a way to make a resource (or staff) unavailable for a specified time, not an entire day. Currently the system removes the start/end time entry when the 'unavailable' button is clicked. This would be helpful to make a resource unavailable for one hour for service or cleaning, create staggered lunch breaks for staff, or block time for a staff meeting.

    3 votes
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  13. When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.

    It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.

    This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.

    1 vote
    Waitlisted  ·  0 comments  ·  Admin →
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  14. It would be extremely helpful if we could add notes to an invoice while the invoice is still open. Now, we have to close the invoice then go back in to the "order" to add a note. Our providers creates the invoices in the room with the patient so this feature would be helpful for them to add notes in the invoice for front desk to see or even for front desk to add notes.

    7 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  15. I wanted to bring up an issue we've encountered with the referral program that affects its practicality for us. Currently, it appears that the system does not detect if a patient already has an existing account but creates a new one using a different email or phone number after being referred by an existing client. This creates a loophole where returning patients could take advantage of the referral discount by simply using a different set of credentials.

    To ensure the integrity of the program and streamline our workflow, we strongly suggest integrating a verification system that checks for duplicate accounts.…

    3 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  16. Would like to be able to book multiple appointments from the booking window on different days to set up consistent plan of care. I am able to select 6 different sessions, but it will not let me finalize a booking that's not on the same day.

    3 votes
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  17. Display a pop-up notification when a client books multiple appointments on the same day. We've had instances where clients schedule with different stylists on the same day, and we don’t realize it until it’s too late. Or at least have their scheduled appointments listed when creating an appointment on the schedule

    3 votes
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  18. when a client request to change their billing date, the only option is to change the next charge, but then it goes back to the original. currently, the only way to change the billing date is to cancel the membership and set it up again. this consumes too much time and energy, and angers clients.

    1 vote
    Waitlisted  ·  0 comments  ·  Admin →
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  19. This integration would allow Skin Pharm to obtain granular insights into prospective client behaviors on their website that is not possible today. Triplewhale would serve their marketing attribution needs.

    1 vote
    0 comments  ·  Admin →
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  20. We would love to be able to locate a gift card by looking up the receiving client's name as opposed to the name of the purchasing client! (under the gift card section of the sales tab)

    3 votes
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