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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7104 results found

  1. Add - on services added to ticket!

    Please make it so that add-on services can be added at check-out (just like we add-on retail products) instead of having to go back and edit the original appointment. It messes up the calendar and adds so much extra work for the person checking out the client.

    22 votes
    1 comment  ·  Admin →
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  2. adding a followup text with the products used during the service, so the guest can purchase from salons online store

    Other systems send out product used list to guest after the visit so they know what was used and are able to purchase said product.

    2 votes
    0 comments  ·  Client experience (online booking, portal, etc)  ·  Admin →
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  3. Have a designated tab for lab work

    We do a lot of medical weight loss and HRT/TRT which require lab work. Right now the only way to upload their bloodwork is to add it in the notes which is very time consuming - downloading the bloodwork, then uploading one file at a time; or by creating a chart then uploading it. The issue with doing it in a chart is sometimes peoples bloodwork is just 2 pages, or 10, or more. If doing it in a chart, you have to guess when building it the average amount of pages and hope no one has longer bloodwork. If…

    12 votes
    0 comments  ·  Admin →
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  4. disable cancellation

    Disabling the cancellation setting and having them contact the salon to reschedule or cancel. Ive never had so many cancellations until I moved to this platform. I haaaate it!

    1 vote
    0 comments  ·  Business details and settings  ·  Admin →
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  5. PLEASE stop showing the business charge in performance. PLEASE PLEASE PLEASE. It confuses my new staff

    Please stop adding the business charge to the daily performance, business charges are a PART of the service not labor and its confusing my new staff when they see business charges inside the daily total and always think something is being taken from them. PLEASE I beg you just show them the total they can earn commission on, not the business charge so they can see what to expect on their pay. They always think money is missing

    1 vote
    1 comment  ·  Business details and settings  ·  Admin →
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  6. Autostamp current date of charting and signing of form

    Autostamp current date of charting and signing of form. this will be more efficient for our charting and the pts to get through forms.

    2 votes
    0 comments  ·  Forms & Charts  ·  Admin →
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  7. edit client notes

    allow client notes to be edited instead of copy/paste and delete old note

    10 votes
    2 comments  ·  Admin →
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  8. I would love for it to be easy to see how many scheduled appointments for the week and month and be able to see for each employee as well.

    I would love for it to be easy to see how many scheduled appointments for the week and month and be able to see for each employee as well.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
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  9. All for schedule text or email after a specific appointment type.

    Our previous platform allowed us to send texts or emails at a designated time, for example, 3 days after a select appointment type. This allowed us to send aftercare instruction specific to a treatment. It also allowed us to send an automated text follow up. Need more customized options for sending text and emails.

    1 vote
    0 comments  ·  Marketing and Messaging  ·  Admin →
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  10. Flexibility with vouchers

    We do yearly memberships for hormone therapy. Within a year some services they get once a year others semi annually and others quarterly. It'd be beneficial to have more flexibility with how vouchers can be assigned rather than vouchers that can only be added on a monthly basis.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  11. reschedule appointments to other business location

    you should be able to reschedule appointments to the other business location without having to go to cancel the appointment and then schedule it at our other location.

    1 vote
    0 comments  ·  Appointment management  ·  Admin →
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  12. Reminder to add card for memberships sold using a non-card payment method

    When a client pays for a membership with another payment method besides a debit or credit card, it would be nice to have a prompt appear to collect a card on file and record the client consenting to storing the card for the membership's renewals in the future.

    2 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  13. Allow forms to be sent outside of a upcoming appointment

    We very often have forms that need to be sent after a client has been seen. Especially if a client wants to join a membership or certain forms were missed. Unfortunately they can only be sent through an upcoming appointment and it would be helpful to be able to email them separately.

    8 votes
    0 comments  ·  Admin →
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  14. "Phone Call" or "Correspondence" chart

    It would be helpful if were able to add a "phone call" or "Correspondence" note to the patients file. So we wouldn't have to create an appt. every time the NP speaks to a client and needs to document a note.

    3 votes
    1 comment  ·  Admin →
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  15. service pricing

    Under Services, add more columns, such as category, service price (similar to Products page layout) so it's easier to see the prices for the services. It currently shows scheduling order / flexible which is not value added information. Currently we have to create an appointment to see what the service price is.

    2 votes
    0 comments  ·  Catalog creation and management  ·  Admin →
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  16. Feature Request: Improve Payment Display When Using "Other" Payment Type

    When splitting payments, particularly when using the "Other" payment option, it would be helpful if the system only displayed the amount currently being charged to the card at the time of client approval, rather than the full original total.

    Currently, when discounts or alternate payments are entered under "Other," the original total still appears upfront. This often confuses patients, as they don’t immediately see the applied discounts or partial payments, leading to concerns and requiring additional explanation.

    It would improve the client experience if the interface reflected only the actual amount being charged at each step, with the full breakdown…

    2 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  17. working out commision split after taxes and fees

    dont want to pay all the credit card fees and taxes from my portion of the commision split. with square i was able to calculate stylists commission after the fees are taken out

    2 votes
    0 comments  ·  Reporting  ·  Admin →
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  18. Access To Summary reports

    Let us allow certain employees to view certain summary reports. Right now they can only access the reports and not summaries

    2 votes
    1 comment  ·  Admin →
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  19. System to turn off same day reminders when a staff member is sick

    When a staff member is sick, we work through their schedule to let all of their guests know and to get them rescheduled. It can be confusing to guests when the same day reminders go out and then we say the person is sick. It would be cool to have an option to turn off same day reminders for that specific staff member for that specific day.

    We sometimes go through and turn off reminders for the guests manually, but that isn't ideal for many reasons.

    3 votes
    0 comments  ·  Admin →
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  20. Marking up of chart, we should have more ability to "zoom in" and "zoom out" out of picture during the mark up.

    When I mark up my charts for my patients, I like to go over where I'm doing things , how much, and why. The current markup doesn't allow for you to scroll in and out easily. Right now, when I go to zoom in, sometimes it will go back to the chart and then I have to press back in. Also, ability to make the markings smaller, especially for the "dot" markers. I want to be able to fit an entire upper face of marking and still have client be able to clearly see where things will be going. Another…

    1 vote
    0 comments  ·  Forms & Charts  ·  Admin →
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