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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6446 results found

  1. Have the existing clients photo displayed next to the client's name so they are identified when in the office by a staff member

    4 votes
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  2. This feature would automatically apply an offer code when a client's cart total exceeds a specified amount. Key benefits include:

    • Streamlined checkout process for clients
    • Increased sales through incentivized higher spending
    • Reduced manual intervention from staff
    • Flexibility to set different thresholds for various promotions

    The system would continuously monitor the cart total during the booking process and instantly apply the relevant offer once the threshold is met, enhancing the overall customer experience and potentially boosting revenue.

    7 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  3. Payment method needs to be included on all sales reports!

    2 votes
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  4. For patients who do not wish to leave us an online, public review (Google, Facebook, etc.) and who do not wish to receive their receipts via text or email, we would like a link that we can text them, allowing them to give us direct feedback in BLVD.

    3 votes
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  5. Create a way to make a resource (or staff) unavailable for a specified time, not an entire day. Currently the system removes the start/end time entry when the 'unavailable' button is clicked. This would be helpful to make a resource unavailable for one hour for service or cleaning, create staggered lunch breaks for staff, or block time for a staff meeting.

    3 votes
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  6. When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.

    It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.

    This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.

    1 vote
    Waitlisted  ·  0 comments  ·  Admin →
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  7. It would be extremely helpful if we could add notes to an invoice while the invoice is still open. Now, we have to close the invoice then go back in to the "order" to add a note. Our providers creates the invoices in the room with the patient so this feature would be helpful for them to add notes in the invoice for front desk to see or even for front desk to add notes.

    7 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  8. I wanted to bring up an issue we've encountered with the referral program that affects its practicality for us. Currently, it appears that the system does not detect if a patient already has an existing account but creates a new one using a different email or phone number after being referred by an existing client. This creates a loophole where returning patients could take advantage of the referral discount by simply using a different set of credentials.

    To ensure the integrity of the program and streamline our workflow, we strongly suggest integrating a verification system that checks for duplicate accounts.…

    3 votes
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  9. Would like to be able to book multiple appointments from the booking window on different days to set up consistent plan of care. I am able to select 6 different sessions, but it will not let me finalize a booking that's not on the same day.

    3 votes
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  10. Display a pop-up notification when a client books multiple appointments on the same day. We've had instances where clients schedule with different stylists on the same day, and we don’t realize it until it’s too late. Or at least have their scheduled appointments listed when creating an appointment on the schedule

    3 votes
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  11. when a client request to change their billing date, the only option is to change the next charge, but then it goes back to the original. currently, the only way to change the billing date is to cancel the membership and set it up again. this consumes too much time and energy, and angers clients.

    1 vote
    Waitlisted  ·  0 comments  ·  Admin →
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  12. This integration would allow Skin Pharm to obtain granular insights into prospective client behaviors on their website that is not possible today. Triplewhale would serve their marketing attribution needs.

    1 vote
    0 comments  ·  Admin →
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  13. We would love to be able to locate a gift card by looking up the receiving client's name as opposed to the name of the purchasing client! (under the gift card section of the sales tab)

    3 votes
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  14. We would love to see customization of what order Add-Ons and Modifiers for services can be listed in. This would be specifically helpful when clients are booking online! Our hope is for our modifiers to show before add-ons.

    Example, we would like for Modifiers to show for our SKNLAB service before Add-On's because the modifier section is where they will be choosing their service type.

    2 votes
    1 comment  ·  Admin →
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  15. Add a built-in installment payment feature for service packages. This feature should allow clients to pay in multiple installments without needing third-party financing solutions like Cherry or Affirm. Similar to Zenoti, the feature would enable salons/spas to configure up to four scheduled payments, with each installment automatically charged to the client's saved card on file. This streamlined solution provides flexibility for clients, improves cash flow for the business, and enhances the overall customer experience by eliminating the need for external (and expensive) financing apps.

    7 votes
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  16. 8 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  17. Ability to track who has shared a link that hasn't been used to determine success of offering and client behavior.

    1 vote
    Waitlisted  ·  0 comments  ·  Admin →
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  18. it is very confusing that the app background for availability is white and the closed hours are grey and the desktop version is completely opposite. Please adjust it to reflect exactly how it appears on the dashboard.

    19 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  19. Appointment times should not adjust themselves when adding items- such as bar items. Appt times should only adjust if manually adjusted, as when this happens it messes up all merged items/appt times associated with the guest's service.

    3 votes
    1 comment  ·  Admin →
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  20. The ability to checkout via the app is very helpful! It would be great if it could be connected to an iPad and Duo device to allow the full checkout experience.

    2 votes
    Waitlisted  ·  0 comments  ·  Admin →
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