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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7193 results found

  1. Ability to catch incomplete areas of the emails to flag before the ability to send.

    1 vote

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  2. When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.

    Description
    Upon SMS opt-in, clients would receive a one-time welcome message such as:
    “Welcome! Save our contact so you always know it’s us.”

    This message would include an attached or linked contact card containing:

    Business name

    Phone number (call + text)

    Email address

    Physical address

    Website

    Why This Matters

    Improves deliverability: Saved contacts are less likely to be filtered or marked as spam

    Builds trust: Clients immediately…

    1 vote

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  3. Many users need the ability to upload and view files, however most users should not be able to make any edits such as delete them.

    1 vote

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  4. Ideally, there could be scheduling rules for service types, which are set based on dependency of prep time.

    1 vote

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  5. Allow for a google map link to be added to text messages

    1 vote

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  6. Show bookings from blast campaigns similar to how we can see them in automated campaigns so we can calculate our ROI

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  7. Would like the booking flow to possess the ability to enforce logic such as reserving a percentage of appointments per day for new customers or certain services. Currently, resource blocking is still a very manual process.

    1 vote

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  8. I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.

    1 vote

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  9. Allow for charts to have a preset tool (eg. pencil or pin) that is defaulted to when the chart is open so the provider can begin marking up the chart immediately without needing to first select their preferred tool.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  10. Be able to 'star' specific notes that need to stay at the top of the "note" section!

    5 votes

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  11. Having the ability to drag and drop files into the files section would be very helpful

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. Ability to differentiate voucher type at checkout and select which voucher to redeem (package vs. membership).

    1 vote

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  13. Currently, clients can only reschedule their appointments with the provider they're currently booked with. This can severely limit the options they see and cause them to cancel instead. This is a big hinderance to retention/revenue, especially with a business not based in provider-request specific booking.

    1 vote

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  14. Flag charts that still need to be completed by providers rather than having to manually check each chart.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  15. We need appointment reminders further out than 5 DAYS.

    We rebook our clients out for months in advance. Clients will book just to be on the books, but then frequently at the latest reminder that Boulevard allows—the client gets a 5 day reminder, realize they have a conflict and cancel. This really doesn't give us enough time to get those slots rebooked and costs us money.

    We need the ability to push at least one ADDITIONAL notification out to 10-14 days.

    We do have enterprise so I was able to create a workaround using zapier and doing an API call…

    1 vote

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  16. All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.

    1 vote

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  17. I am looking for a report that shows appointments that were on the schedule and NOT billed. This would be an "end of day report" to ensure all clients and appointments were checked out appropriately - even if it is billed out at $0.00

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  18. PLEASE please please add a search function in forms and charts

    11 votes

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  19. It would be great have better customization over the Add-On Services by allowing someone to add-on a specific treatment before their haircut with their regular stylist.

    Currently the system only allows Add-On's with a stylist who can perform both services.

    This would have the opportunity to increase bookings and treatments in the salon if the client has better visibility to it when booking online.

    This would also simplify the booking process by allowing someone to book a color service, and add-on a haircut with someone else without having to go back and add an additional service

    3 votes

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  20. Option to remove self check in on the DUO app. Clients often come in and attempt to self check in, but we have a fully staffed front desk and it slows down the work flow for the clients to try and self check in.
    Or we go to check them out and they attempt to check in first, even though they've been checked in. This messes up the check out process. The option to remove this would be so helpful!

    2 votes

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