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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6946 results found

  1. Daily Summary Report

    40 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  2. Don't show service providers in online booking if they are not scheduled and don't have open books

    We have multiple locations and sometimes providers will travel between shops. There needs to be a better way to disable them from showing up on online booking OTHER THAN entirely removing the second location from their account profile. This makes us have to re-set up all their services and payment settings if we do it this way, which is very inconvenient. It would be AMAZING if, when going online to book, clients did NOT see any service providers under our location if their books aren't open. This gives the client a false sense of hope, and they will add themselves…

    2 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  3. Use existing mobile number for Contact Center

    1 vote
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  4. Include "Book Now" Option via Duo App to Open Booking Widget for Self Checkin

    The ability for clients who walk-in to have the option to book their next appointment via the Booking Widget in the Duo App on iPad.

    Context: Client walks into business, there is no availability and the client cannot wait for a walk-in appointment. The client would like to book for a future date so instead of "Check-In" or "Walk-In", there is a third option to "Book Appointment" which opens the business's Booking Widget.

    This would be great for all businesses, especially those with deskless models, for a complete client experience engaged in the Duo App.

    This would also be a…

    6 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  5. Easier PPU adjustment in dashboard

    Gift cards, vouchers, and account credit can be easily adjusted as needed in the client's profile. When adjustments need to be made with prepaid units, there are several steps required via a new order, so being able to easily make any changes in the profile will be extremely helpful.

    6 votes
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  6. Ability to tag staff members in client notes

    6 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  7. Reporting that would reflect products that had zero sales

    Reporting that would reflect products that had zero sales

    6 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  8. simpler receipt printing

    I'm hoping to make receipt printing a little easier, by being able to set up printer settings separately so when clicking on "print receipt" user isn't prompted to select each settings every time and the receipt just automatically prints out.

    4 votes
    0 comments  ·  Admin →
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  9. make new clients/new appointments a preference for stylist

    • turn on/off feature for stylists not taking clients
    6 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  10. Ability to redeem gift cards online through widget

    4 votes
    0 comments  ·  Admin →
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  11. More ability to segment clients.

    Since we have been limited to only eblast only those who have been in the last 24 months, give us more ability to segment the client list. For example those who had a particular procedure or came in a certain time.

    4 votes
    0 comments  ·  Admin →
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  12. Give us the ability to set parameters on forms.

    Right now everyone one gets forms attached to every appointment. Clients are annoyed they feel like the have to fill them out every time they come in. The system should know if we are adding a brand new client and booking an appointment then the new client should get forms. The settings need to be for NEW clients, not every appointment.

    3 votes
    1 comment  ·  Admin →
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  13. Please allow services to be sold as package/vouchers with more than 1 session. Not every package requires more than 1 visit, and vice versa.

    There should be an option to let any service be sold as a package > 1-10 sessions. Note very package we have requires more than 1 session, and some packages require more than 1 session. Adding this option to the service menu - instead of products only - would fix this problem.

    5 votes
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  14. Gift Card Balance on Receipt

    When a Gift Card is used to pay - include the remaining balance of that gift card on the receipt.

    46 votes
    1 comment  ·  Admin →
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  15. Ability to lock an appt so that changing it requires manager or above.

    Although this isn't ideal, it happens from time to time that an appt is adjusted back and forth between two differences of opinion. The most common battle is two modes; more revenue/clients vs more time with the client/less revenue. It would be nice if there was a way of excluding future revisions to the appt without manager or admin access.

    3 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  16. Recurring Blocked times

    Recurring blocks should have how often they repeat noted on them. Also, the ability to create recurring blocks should allow for specific dates. Ex: a block is placed on the first Tuesday of the month. Instead of a block recurring every 4 weeks, there should be an option for the block to repeat on the first Tuesday of every month following.

    67 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  17. Data to show who adjusted closed orders

    the ability to see who changed the seller or made any adjustments on a closed order.

    2 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  18. Scroll bar on DOB year, many of our clientele are geriatric

    4 votes
    1 comment  ·  Admin →
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  19. Report that shows where bookings come from such as social media, google, website, etc.

    5 votes
    0 comments  ·  Admin →
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  20. Can all the Update Client Profile with form be on the FORM. Not only some of them.

    1 vote
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