7608 results found

1. FIX THE AUTO REMINDER SYSTEM

   This is beyond not ok. The system sends out reminders for cancelled and changed appointments. It makes us look completely incompetent and we have people showing up at wrong appointment times. Getting angry because they think an appointment they cancelled wasn't cancelled and they are going to be charged. Speaking of that. We have a 24 hour late cancel fee. Why does the system send reminders at 4:00pm the night before a 9:00am appointment? If we have a 24 hour late cancel fee shouldn’t the reminder go out 24 hours before the scheduled appointment time? This is 100% a BLVD issue and needs fixed! I have used other online scheduling services and this has NEVER been an issue. It's a big enough problem I am considering switching back to our old system.

   This is beyond not ok. The system sends out reminders for cancelled and changed appointments. It makes us look completely incompetent and we have people showing up at wrong appointment times. Getting angry because they think an appointment they cancelled wasn't cancelled and they are going to be charged. Speaking of that. We have a 24 hour late cancel fee. Why does the system send reminders at 4:00pm the night before a 9:00am appointment? If we have a 24 hour late cancel fee shouldn’t the reminder go out 24 hours before the scheduled appointment time? This is 100% a BLVD… more

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2. Ability to break vouchers down into smaller segments

   It would be nice if the system was smart enough to apply a 90-minute voucher to a 60-minute appointment and then have a 30-minute remainder. On the same topic, it would be very convenient if the system was smart enough to know that if a client has a voucher in their account that could be used to partially pay for a service that you would be given the option to do so. It something isn't exactly the same price then potential payment options are ignored.

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3. Full migration - past appointments

   Full migration from software

   3 votes

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4. no show

   when a customer does not show up is there a way to mark the appointment that the patient did not show up? or have the system automatically identify that appointment as a no show and charge them

   3 votes

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5. Report for Online Bookings

   Business wants a report that shows the total number of bookings made online for a specific date range.

   18 votes

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6. Allow the cancellation of one appointment in a group of linked appointments

   When a client is coming in for multiple appointments in a single day and those appointments are linked.. if they decide to cancel one single service, the system cancels all of the appointments that were linked together instead of allowing you to cancel just one of the services in the group.

   2 votes

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7. Create sale for only retail products in Professional App

   Option to create a sale within the Professional app for retail products when the client doesn't have an appointment

   5 votes

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8. Ask client for gratuity before asking to tap/swipe/insert card on Duo app
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9. "No appointments available" for request through online booking is extremely explicit.

   I find that when potential/existing clients see this they believe either that there are absolutely no appts available that day or believe that the requested staff is fully booked on a day they are not even scheduled.

   It would be better to let them know that there are other service providers available on that date to attempt to retain the potential booking and not be worded so absolute that there is no hope to get an appointment on the selected date.

   Additionally the flow implicitly causes the client to assume that the service provider was or is fully booked on a day they are not scheduled. At date selection earlier in the flow, perhaps dates that are not scheduled for that provider would be greyed out and non-selectable to denote that this provider is not working those dates. This would also in turn solve the issue of client side booking waitlisted appts on dates that are not scheduled for those providers.

   I find that when potential/existing clients see this they believe either that there are absolutely no appts available that day or believe that the requested staff is fully booked on a day they are not even scheduled.

   It would be better to let them know that there are other service providers available on that date to attempt to retain the potential booking and not be worded so absolute that there is no hope to get an appointment on the selected date.

   Additionally the flow implicitly causes the client to assume that the service provider was or is fully booked on… more

   5 votes

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10. Service alerts such as outages or feature issues with Boulevard as push notifications in professional app

    Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.

    2 votes

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11. Employee messaging system in the dashboard

    Create an employee messaging system from within the dashboard.

    32 votes

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12. Slack integration for blvd help chat

    This would be instrumental in helping businesses that have staff all over the place work together alongside Blvd in-house support. I'm thinking that the Blvd helpchat (bot or person) can communicate with the slack channels for Blvd businesses. Advantages include, does not require full instance of dashboard to ask for help, can have group chats and bring other staff in so that multiple operators can get the solutions from Helpchat without having to copy/paste and screenshot things to each other, provides service providers who never use dashboard to get a way to seek assistance on using features.

    1 vote

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13. Show expenses paid out descriptions in reporting

    Show the descriptions for expenses paid out from the register in beta reporting

    3 votes

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14. Implement integration with GoHighLevel

    It's a useful software that would be very useful for salon and spa owners.

    3 votes

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15. assign equipment to room

    It would be very helpful if you could assign equipment to a room.

    7 votes

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16. Allow Businesses to Set Expiration Dates on Gift Cards

    There is no nation-wide rule that gift cards cannot expire. Federally it is actually five years so if anything, you should have it set to 5 years and then allow each account to implement their own state wide laws. It is not required by law that you police this. Every other booking company and every other gift card system that I have ever used allows for businesses to implement expiration dates on their gift cards. This would be an easy feature to add since you already have exp dates on series.

    It is important for businesses to have the option of expiration dates on gift cards. You could add this with a toggle feature so that businesses who do not wish to have expiration dates can turn off the feature and those of us who would like to set expiration dates can set a default like five years for instance. Gift cards are a liability and if they are never set to expire they devalue the business. Things happen, people lose their gift cards cards, they move away, they pass on...etc. and we don't want this liability hanging over our heads for the life of the business.

    If you are not willing add the expiration date feature, a third party app would be nice so that we could redeem gift cards through Boulevard instead of having a third party app that does not communicate with Boulevard. Shopify integrates, but only with a $2,000 a month shopify plan which is out of reach for most of us. There are other apps (like Rise.ai) that are in shopify and integrates with other platforms already.

    It would also be nice to have expiration dates as an option for account credits. We charge a cancellation fee for all short notice cancelations, but we offer a partial account credit to these clients who have unforeseen circumstances as a one time courtesy so long as they return to our business within 30 days. So for us, to be able to issue the credit or voucher to their account with an expiration would allow us to do this without having to remember to go in and remove the credit after 30 days.

    There is no nation-wide rule that gift cards cannot expire. Federally it is actually five years so if anything, you should have it set to 5 years and then allow each account to implement their own state wide laws. It is not required by law that you police this. Every other booking company and every other gift card system that I have ever used allows for businesses to implement expiration dates on their gift cards. This would be an easy feature to add since you already have exp dates on series.

    It is important for businesses to have the option… more

    32 votes

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17. Revise Email Receipt so Request for Review is visible within a mobile screen

    I agree with others that we should have the option to text the receipt but more importantly that the prompt to leave a review should be visible within their mobile screen. Clients see that it is simply a receipt and do not scroll to the bottom to see that they are being asked to leave a review. We would greatly appreciate this so we do not have to keep verbally giving these instructions and come across as desperate for reviews!

    3 votes

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18. Register function to view denominations and activity log of denominations

    Have a register feature to view previous and closing day denominations and also keep security of business data in mind
    - View denominations when exchanging cash for change
    - Taking in cash
    - Also have audit reporting capabilities for overages/shortages

    6 votes

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19. male or female

    The ability to indicate if the client is male or female in addition to preferred pronouns

    5 votes

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20. Include 50% charge policy in automated texts

    We would love the automated texts to include the 50% charge policy, so when they are charged they aren't blind sided by it.

    23 votes

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