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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7200 results found

  1. Would like for Boulevard to have a calling feature to not allow phone numbers to be available to employees to keep phone numbers private but have clients contacted if they no show, need to reschedule clients or be booked in.

    2 votes

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  2. The booking email used to include:

    "Free cancellation or modification before [date] [time]. After that, changes will result in a charge of [fee] of your appointment total."

    This is not only available in the the text messages now. Please turn this feature back on.

    3 votes

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  3. you should be able to reschedule appointments to the other business location without having to go to cancel the appointment and then schedule it at our other location.

    3 votes

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  4. The booking overlay is very limited in customizable options. From the wording to the colors, it would be ideal to be able to customize these things for better brand alignment with individual businesses.

    3 votes

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  5. What we really need is a way to ensure that, for specific services (like Botox, filler, microneedling, laser resurfacing, IPL, vitamin shots, mid-depth chemical peels, micro laser peel, dermaplaning, and sclerotherapy), a medical professional signs off that the client is medically cleared to receive treatment.

    We want this to be automated for the Medical Director to signoff on annually per patient.

    4 votes

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  6. Need to be able to set a date range under Schedule --> Form status: Needs review...instead of having to click through each date. Would save me LOTS of clicks and I could be sure I've reviewed everything and didn't miss one more easily.

    4 votes

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  7. If a client needs to move their appointment on the same day I would like a notification. I can't check the schedule while I'm in service so I would like a text notification. Technically they cancelled, but we do a courtesy for first time clients and don't charge so it ends up being rescheduled instead of cancelled.

    3 votes

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  8. Create a library of forms/charts/phrases that people have created. Give them the option to add the form/chart to library to share with others. Create a button for others to share to the library so everyone doesn't have to build from scratch.

    3 votes

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  9. It would be extremely helpful to have internal-only forms — ones that are not visible to clients — so we can set up documents like medical authorizations with a built-in annual expiration date. Alternatively, if it's easier, enhancing the current chart functionality to include an optional expiration setting would allow us to manage these internal forms more effectively without exposing them to clients.

    4 votes

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  10. Please create a built-in Employee KPI Dashboard in Boulevard that lets salon owners and staff track real-time performance vs. goals — directly in the app.

    Key features should include:
    • Goal setting by employee level (Intro, Level 1–4)
    • Real-time tracking of service $, retail $, rebook %, add-ons, etc.
    • Commission tier tracking (e.g., current tier + progress to next)
    • Staff login view to see personal KPIs and goal progress
    • Admin view for full team performance with filters by week/month
    • Daily/weekly summary emails or mobile notifications

    Right now, we’re forced to build workarounds using Google Sheets…

    9 votes

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  11. To have a push notification or text sent sent to service providers when another provider books an appointment through the app.

    3 votes

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  12. To have a notification sent to the business when retail products are sold via the booking overlay. So that the staff can prepare the item sold.

    3 votes

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  13. I'd love to see some type of integration with fresh clinics for GFEs, consent forms and charting. We use fresh clinics for our medical oversight and were having to chart / consent forms twice. I think I'd be a great partnership for the two companies to have an easy work flow.

    2 votes

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  14. If I remove an auto discount manually, it re applies when scanning other products. This causes discounts to be accidentally stacked when the auto discount had been manually removed. With every additional product scan, I have to go back and remove the auto generated discounts that don't apply.

    2 votes

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  15. The processing time in an appointment will automatically overlap with a time block. This makes it difficult to schedule a lunch, for example, because if a client signs up for an appointment with an in-person time that fits before a lunch break, the processing time for the rest of the appointment will occur during the lunch break. If there isn't another person available to release the client, the original staff member doesn't get a lunch break. A simple toggle that nothing can overlap the time block would be helpful.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Allow emailed invoices to be customized. If we are belatedly charging for an appointment, they receive a receipt that TWICE (once in the subject line, once in the text of the message) contains the date of the processing, NOT the date of the appointment. If people want this, fine, but in an insurance-based clinic people are often charged after the fact for various reasons, and it is very confusing to receive invoices with the wrong date, especially if they need them for reimbursement purposes.

    2 votes

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  17. Referral Program credit available for referring patient immediately after the referred patient checks out instead of waiting 24hrs.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  18. We need to be able to go in and understand which days will be posted in the future and which ones have already posted in to business account.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. We need a way to see if patient charts have been closed. First a quick “lock open or closed” on the front desk page to see if charts are open/closed as well as a report showing open charts. This is super important for proper chart compliance.

    3 votes

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  20. It would be helpful to have an option to delete a client profile.

    9 votes

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