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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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  1. 1 vote

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  2. 1 vote

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  3. PLEASE change packages so that you do not have to add an additional incentive as in a perk or voucher to the already discounted package! You can not SAVE a created package unless you add a perk or voucher. Please address ASAP and thank you!

    1 vote

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  4. Would like to be able to sell something to patients outside of an appointment. Can you somehow disconnect the idea that all forms, invoices, etc must be connected to an appointment? It would be more beneficial and business friendly if we were allowed to truly function in the capacity any back office would. Not all services or items that need to be completed are always in relation to an appointment when it comes to primary care which is the way the majority of weight management operates.

    1 vote

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  5. Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."

    The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:

    • Change the base verbiage to "Any modification or cancellation at…
    1 vote

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  6. We need the ability to directly link each commission line item to its corresponding transaction or client record. Providing this level of traceability would streamline the transaction verification process, reduce time spent reconciling payroll, and minimize the risk of commission errors.

    1 vote

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  7. there should be an option to not take out business charge for total commission and not just voucher

    1 vote

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  8. With the recent update we've lost the capability to intuitively see a clients negative balance on their profile. We would utilize this function quite a bit in order to track/ or keep a running tab for our guests whether that was for cancellation fees or a payment plan.

    It would also be nice to be able to see the total negative balance at checkout.

    1 vote

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  9. We used to be able to see the next billing date, not just the most recent update and start date. It's extremely helpful to be able to forecast cash flow and doing away with this field limits that ability.

    1 vote

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  10. It seems like clients can only purchase gift cards online. Is there a way to generate a printable gift card in office when a client is present or calling over the phone?

    1 vote

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  11. Allow for a block of time to naturally pop up for certain appointments that allows for pre-procedure numbing for a med spa.

    1 vote

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  12. when products are deactivated in your system, make it impossible to sell

    1 vote

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  13. The column 'Net Service Count' would simply be the sum of the existing columns 'Service Count' minus 'Service Refunds Count'

    1 vote

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  14. Clients should be required to enter in all information, such as date of birth and home address at the time of booking their first appointment. A complete profile is essential, especially for marketing purposes.

    1 vote

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  15. Ability to block gift cards from being used to pay for tips at checkout, and instead prompting the client to use a different payment method.

    1 vote

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  16. Currently, staff must be assigned to locations one by one. With new location groups, it would be great to be able to select an entire group and the staff member is then active at all locations within that group.

    1 vote

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  17. Currently, staff must be assigned to locations one by one. With new location groups, it would be great to be able to select an entire group and the staff member is then active at all locations within that group.

    1 vote

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  18. when a client refunds product their loyalty points on that product should also should beautomatically refunded also

    1 vote

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  19. Having an option if the client has a account credit that all monthly membership dues will b epulled from account credit first then charging the card on file

    1 vote

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  20. We need the ability to apply offer codes to product credit so people who are banking large purchases of Tox can utilize offers

    1 vote

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