7540 results found
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Add forms via API based on client profile details (age)
There are required consent forms for underage clients, so it would be very beneficial and reduce potential errors to be able to manually add a form to an appointment via the API if the client's age is under 18. Otherwise, it must be manually added upon checkin or checked ahead of time by a Hello Sugar employee to send out, which could be missed.
2 votes -
split bank account
I want to be able to apply a percentage of daily credit card sales to a separate business checking account. This should be managed under the bank account details under the account info section.
2 votes -
Report for Vouchers by Expiration Date (including expired)
We need an easy way to identify and reactivate clients with vouchers that have recently expired or are expiring soon. Right now, the only option is to do Excel surgery, which takes over half an hour and still doesn’t give me a reliable list of clients. This process is incredibly frustrating for me and for our staff who do reminder calls and texts. The current reports do not show vouchers which are in an expired state at the moment in which I draw the report.
While I can make a report of Outstanding Voucher Liabilities and change the date…
2 votes -
2 votes
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Photo Consent Link to Profile
the photo consent form is awesome, however it would be more awesome to have a spot in the client profile that links to their consent that tells us if they consented or not. instead of having to go though all forms to see what they have consented to. very annoying for med spas, as before and after photos are a large part of our marketing.
2 votes -
Client portal membership cancellation rescue options
Being able to implement specific retention efforts when a client would like to schedule a cancellation. For example, offers such as a free extra vouchers, a discount off their membership for 1+ months, etc.
2 votes -
Product Search
There should be a tab at the top next to "Manage, Marketing, Calender, etc" for products/services where it tells you the price of all products and services. Kinda like a search bar at the top.
2 votes -
Picture & Price Preview
Would love the ability to have example photos of the service and a preview of the starting price on the client landing page of services. This allows quick access to price info for clients who are just browsing and example photos of the service aid in easier navigation when determining what service is what. As a hairstylist, this is common on platforms like square, acuity, vagaro, and gloss genius
2 votes -
Online booking: Show dates and times first, then pick a stylist
want to show more options to clients based on appointment slot instead of a provider's availability
2 votes -
Clear display of appointment date in booking confirmation email
I had a client ask if it were possible to display the date of the booked appointment at the beginning of the subject line in the email confirmation. Otherwise, it looks like a bunch of the same emails at a glance when booking multiple appointments at a time. This would help the client see their appointment dates quickly, without having to click on a bunch of different emails.
2 votes -
phrases should also be able to be used in messages to clients. Not just in charts.
phrases should also be able to be used in messages to clients. Not just in charts.
2 votes -
2 votes
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Change wording to a rescheduled appt text to indicate it's a change to an appointment
Currently, a change to an appointment will send to the client with the exact same verbiage as an initial booking. This causes confusion for clients who may mistakenly think a duplicate appt was made in error (before they click through into the client portal details).
Slightly changing verbiage to indicate that a date/time has moved rather than a brand new appt text would help differentiate which is a new appt and which is a change.2 votes -
Make Modifiers Assignable to Staff
In order to utilize the modifiers we need to be able to select which staff are able to do which modifier.
2 votes -
Ability to apply discounts to a client's account based on status - eg. "employee", "friends and family"
The option to add discounts to client profiles, based on their relationship to the business. These would be toggled on until toggled off or removed and would auto-apply online or in-person.
2 votes -
Have a way of logging client reschedules, especially within 24 hrs.
we charge half the service price for clients cancelling or rescheduling within 24 hrs. so it would help if there was a way to view if the client rescheduled in the 24 hrs of their originally scheduled appointment.
2 votes -
High level view of all service details settings across the business
Its very manual to go into each location, then each service or staff to understand who is assigned to which services. At over 100 locations, this becomes very overwhelming. It would be very impactful to have an admin view of who is assigned to services, which services are bookable online, which are even active at what locations, etc.
2 votes -
Review for the products
We would like to add the options to send our clients the notifications to rate not just a services , but our products as well , and if its possible for that clients, who had experienced it more then 1 month from date of purchase
2 votes -
Automated, custom message sent to No Show/Late Cancel clients
Ability to automatically trigger a customized email and/or text message to clients when they late cancel or no show to their appointment to reiterate the cancellation policy and inform them how to properly communicate last minute missed appointments to the business.
2 votes -
automated campaign appointments generated by text vs email
it would be great to see the breakdown of how many appointments were generated by text vs email in the automated campaign reports
2 votes
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