8533 results found
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blocked client
We need to be able to block clients based on phone number alone. We've had creepers work around blocks on purpose by entering email address and name variations and it puts our staff at risk of harassment.
5 votes -
Message among staff and provider
be able to attach a message staff or provider regarding patient questions, concerns or reminders. The messages should be able to be attached to the patient chart for documentation but be viewed between staff and providers only
2 votes -
Allow clients and stylists to modify their appointment on a mobile device to enable add on or change, (or cancel with in the window)
From a mobile device a clients need to have the ability to modify an existing appointment. Currently, the have to delete the appointment then remake a new appointment with changes or addons. it only allows to reschedule or cancel
2 votes -
Email / Text notification to office manager email for all patient bookings
Office manager should have the option to receive client bookings via email or text. Right now only the individual provider has this option.
2 votes -
Allow the automatic away message to be turned off or paused from the message tab
The automatic away messages are great. It would be nice to be able to pause them or turn them off from the messages tab. Sometimes we are working after close or before open, and it is awkward to have the away message pop up in the text chain with the guest.
1 vote -
Remove "custom" option for online gratuity
We have an automatic 18% gratuity, but online booking allows guests to enter a custom amount. This creates confusion and issues at checkout when we remind them of our auto gratuity policy and they respond with "well why was I able to customize it online then?"
3 votes -
Add a filter to the "Referral Sources by Client" report to display only new clients
Enhance the "Referral Sources by Client" report by implementing a filter option to display only new clients. This feature would allow users to easily identify and analyze the referral sources specifically for newly acquired clients, providing valuable insights into the effectiveness of various marketing channels for attracting new business.
4 votes -
Review Request Customization
Elite Aesthetics would like to exclude consultation appointments from triggering the review requests.
2 votes -
Fix the audience default that is 24 months
There is some sort of bug where our audience keeps defaulting to 24 months even when we have saved a much smaller audience...its super expensive for us. We think we are sending to 600 people and it goes to 5k.
Please update the default audience to 1 year or 0 to keep from costly sends...even if you simply forget to change it 1 year would be a better choice.
1 vote -
Specific Schedule Page View URL Links
Specific links for Schedule page view filters so specific views could be bookmarked (e.g. Schedule view of who is working, schedule view of self for day, schedule view of self for week).
1 vote -
Option to allow "Finishing Time" to be double booked
We would like a Feature where the stylist can opt to allow their finishing time to be double booked
1 vote -
For extra security measures when purchasing gift cards, a drivers license needs to be attached for verification.
For extra security measures when purchasing gift cards, a drivers license should be required with a link provided to submit their driver's license that gets linked to their account with verbiage to include they will need to also provide identification at the time of their appointment along with the original credit card they used.
1 vote -
add voucher quantities to Voucher Liability Summary
It's great to be able to see voucher values that are redeemed at the same or other locations and would be just as valuable to see the quantity of those vouchers as well.
1 vote -
email creates duplicate accounts
PLEASE allow checking in & setting up appointments with PHONE # ONLY. Emails constantly create duplicate accounts when a client miskeys or has multiple email accounts. Oh and almost NO ONE even uses EMAIL anymore.
7 votes -
Non-admins who can edit timecards shouldn't be able to edit their own
Managers have access and should be able to edit timecards for service providers and other non-management employees. They should still not be able to edit their own timecards - this should be left to Admins only.
3 votes -
Have an option to have custom fees to be added based on $ or % of a service
Having the option to have custom fees that apply to certain situations or services would be nice and allow a clean check out process instead of adding it as a service or product
1 vote -
Membership & Package Sales in Pro App Performance
Would like to see individual sales of memberships and packages in the professional app as well as services, products and tips.
2 votes -
There should be an option to print a pdf file of the client's chart/forms in case they would like a copy or if we have to submit document
There should be an option to print and save a pdf file of the client's chart/forms in case they would like a copy or if we have to submit documents to their other doctors or to do a prior authorization on their behalf. Patient's have the right to obtain a copy of their office notes and or forms completed.
3 votes -
Spa vs. Medical - Separate merchant accounts
Spa services AND medical services are two separate businesses. There should be a way to attach medical services to the medical merchant account and the spa services to the spa merchant account as some employees deliver services under both. Having separate profiles per employee especially when they don't sync is not efficient and creates problems.
1 vote -
Allow Chat Close
It would be great if we were allowed to close out our own help chat requests if the issue resolves itself before support responds
2 votes
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