5928 results found
-
3 votes
-
Easy way to access services' prices
We need a easy-fast way to access the services' prices without having to do so many steps. When a potential new client is asking for the price of specific services it takes us a while in order to access the prices.
56 votes -
PDF Product Commission Report continuous report
When I export the Product Commission Report (by pdf, .csv, or .xls) it puts every stylists on their own separate page or tab! Maybe some people like it that way, but I don't. Please add a report option to either run it by page, or run it continuous. As it is now, I have to manually highlight the info on my screen and then re-size my window and then right-click to print! Annoying.
1 vote -
Vouchers
(1) If someone has a package AND membership that include vouchers - there's no way to distinguish which is which when checking out. Big miss and a headache for someone at the front desk to figure this out.
(2) Under payment methods > vouchers --- VERY HARD to tell which vouchers go with which - need a line or something to separate them
5 votes -
1 vote
-
New client referrals from one co-worker to another need to be traceable.
When a co-worker refers their existing client to a fellow co-worker there should be a way to record it in the system so we can run reports reflecting these new client referrals. Otherwise, staff can claim they never get referrals, when they actually do, but there is not a report to run & show it.
2 votes -
Take out cost of service out on packages/vouchers
We pay our girls a commission split after cost of service is taken out but we sell a package, when it is redeemed, the cost of the service is not being taken out. This is a nightmare for us as some costs of services are quite high. We are currently not able to use the package feature and have to use account credits but that makes it hard to keep track of what the credit is for exactly.
1 vote -
Membership minimum commitment required
Ex: customer must be a member at least 3 months before being able to cancel
2 votes -
Email formatting when non white background is used
If creating an email with anything other than white background, a white bar will be included at the top of the email. This happens even with the included templates. Why?
2 votes -
Ability to enter in a GC expiration date
The business said it is the law where they live to have an expiration date entered on a gift card. The would like to have this automatically happen when a date is entered rather then manually expiring.
6 votes -
booking- when a customer books a service, the service description should be readily available
when a customer books a service, the service description should be readily available
1 vote -
Report that gives average number for Ratings per Staff Member
The business wants to be able to see the average score for staff in reference to ratings.
3 votes -
When scheduling, don't overide unavailable that was previously put in place.
When staff requests off in advance we put them as unavailable several months before we schedule. Once we update the schedule it overrides those unavailable placements we already put in place, and then they get scheduled during those times.
1 vote -
Text without saving number
Currently in order to send a text, the number must be saved to a client profile. We often follow up with voicemails via text and if the client is new and we don't have any info other than the phone number it makes adding them to the system hard so the ability to text any number even one that isn't saved in the system would be great.
3 votes -
male female
Have a client booking option of choosing a MALE or FEMALE Massage Therapist.
3 votes -
allow staff to individualize cancellation parameters
As the lead Esti/owner, I like to have my week locked in wheres my staff prefers to just have 48 hours. So it's frustrating that I am not able to implement a different cancellation time frame
2 votes -
Create two separate privilege groups permissions for enabling/disabling services and creating new services
Currently 'Edit services' controls if an employee can toggle off/on services and create services. There should be two separate permissions, one that controls toggling services off and on and one that controls creating new services.
2 votes -
I suggest you create a way to send Forms to Duo Tablet for guests when they check in. . We check them in verbally to help w/spa guidance.
We check guests in verbally as we have multiple guests coming in at the same time. Prevents a line from forming. We also guide our guests through the experience instead. If there was a button that we could click to send the form when needed instead of them having to check in via tablet.
3 votes -
Better (or complete) add-on indications and visibility in app
Appointments with a time extension or add-on are not displayed correctly in the app. You have to click on the appointment to see all the extensions and add-ons. This is a problem because it's easy to miss something that needs time to prepare or set up before an appointment. As an example, we have hot salt stones that need to be turned on at least 45 minutes before an appointment or they won't be hot enough.
8 votes -
Employee Schedules
There should be an option to schedule all employees even if they can't perform services without adding to the hours available for the day. It is hard to calculate the total hours an employee is working if we can't do all of the scheduling in one place.
Also, we need to be able to schedule multiple shift times per day.
For example. We have providers that are front desk and performing services, so it makes scheduling challenging if they have a day where they do both. If I make the therapist available all day then block out non-available time, that…
3 votes
- Don't see your idea?