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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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  1. Right now, text reminders are only available for 24 hours before or same day reminders. We have noticed the emails either get lost or go to spam, and 24 hours isn't enough time to fill openings if they cancel . If the 3 or 4 day notification could be text too it would help the business a lot. Clients read texts way more

    1 vote

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  2. On the Sales Orders, show breakdown of what was paid by the Client more clearly vs just the overall total of the entire Order. Ex. What they were charged and exactly what for, especially when using a Package/Membership.

    1 vote

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  3. In the Forms and Charts tab, add the option to show 'encounter date' and not just 'submitted on' date since some charts might be signed late

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  4. Create report categories that shows percentage such as retail to service %, returning clients %, new client %, returning client %.

    2 votes

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  5. Have the ability for a client to not only sign up for a waitlist, but get a notification when their selected stylist opens up a new appt time of someone else cancels. They could set the parameters themselves to what day/times they'd like to be notified for.

    1 vote

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  6. During a busy day, we start a chart and need to complete and submit it. It would be nice if there was a prompt for the day to indicate open charts that need to be submitted.

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  7. Confirmations and reminders in the messages inbox create a cluttered inbox. Posted on behalf of Vitara Wellness.

    5 votes

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    1 comment  ·  Admin →
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  8. Auto populate client names that you clicked on last.

    When you are checking a client out or click on an account it would auto populate there name when booking next appointment.

    3 votes

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  9. Would love to be able to send recurring text campaigns and not have to send one time blasts. We use texting a lot more than emails so this would be super helpful!

    17 votes

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    In Progress  ·  1 comment  ·  Admin →
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  10. We only want some service providers available to book online for specific time blocks. We would love if we could input multiple availabilities for our employees.

    ex:
    Jane Doe's Schedule
    Monday: 10am-12:30pm,1pm-3:30pm, 4pm-6:30pm

    We have a spa that we only take clients at specific times and in order for our clients to be able to book that online we have to constantly put in reset blocks in their schedules every day they work and repeat the time blocks for months in advance due to the fact that their "schedule" has to say "9am-5pm".

    1 vote

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  11. Many of my staff members (in different privilege groups) are capable of completing a purchase order upon receiving inventory. But I don't necessarily want them to have access to all the tabs under "Manage Location", especially Billing and Staff Schedules. Please allow extra flexibility in assigning access for privilege groups.

    36 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  12. If records are requested by the patient - we need an easier way to export them all, instead of having to open each one to download separately, then re-combine and send as one file...

    3 votes

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  13. For the fill slow days automated messages, allow us to set filters as to who would receive the message. We don't want to send a message to someone who was here yesterday. We would like to be able to filter to clients who are on our "rescue lost clients" list or those on the waitlist.

    3 votes

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  14. Allow past months inventory levels to stay recorded. If we need to go back to a past month there is no way of cross checking. I find it ridiculous to have to manually add and deduct purchases to get this number.

    3 votes

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  15. Currently I have to have duplicate profiles and it is not a great experience for reporting or payroll

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. Ability to track and report on when clients begin booking an appointment and then leave the booking widget.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. When a member pays for themselves and a guest in one invoice, currently any member discounts (automatic offer codes for example) auto-apply to their guest as well. We would love to customize this, as many of these discounts are not intended to be shared with guests.

    1 vote

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  18. Hi Boulevard Team,

    I’d love to suggest a feature that would make Boulevard even more powerful for service businesses: Flexible Pricing Rules.

    Right now, I can adjust pricing by staff, add-ons, or manually at checkout, but there isn’t a built-in way to automatically apply surcharges or premium rates based on time of day or specific dates.

    Here are a few use cases:
    • After-Hours Appointments: Automatically add $X or a % increase when a service is booked outside regular business hours.
    • Holiday Surcharges: Add a fee or percentage increase for appointments booked on certain dates (e.g., December 24th, July…

    1 vote

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  19. Need a detailed log of each and every change made to reservations, with what exactly was changed and with the name of which employee made the change.

    11 votes

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  20. Would be nice to have different pen sizes for markup

    6 votes

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