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  1. We have clients that have comped services or services that are provided by the studios and they want to add a tip to the ticket, but there's no way to just tip the service provider without making a second appointment or leaving the ticket open which can impact reporting. Need a way for a client to just leave a tip for the stylist without any other transaction

    12 votes
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  2. The app should have a feature that allows employee to see their schedule for that week and following weeks (ex. Monday 10am-5pm, Thursday 10am-2pm). As of right now I am having to send my employees screenshots of the schedule on the dashboard. Which is not very accurate in the case of availability changes. The only way for them to see when they work is to rely on the "grey areas" of availability under their name which is very difficult and leaves too much room for error.

    12 votes
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  3. All other salon software I've worked with had a Sales Tax Report. It seems like this should be an easy report and I've been messing around in Beta but cant separate the taxable vs non taxable.

    gross sales

    taxable sales

    non taxable sales

    tax collected

    12 votes
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  4. Being able to sell gift cards online and have the clients select "Facial" or "Massage" rather than $25 or $50, etc

    12 votes
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  5. If a service provider creates an appointment for a client on their phone and that client has an existing appointment that day, the mobile app won't link the two like the dashboard does.

    12 votes
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  6. My staff and scheduler add appointments virtually from home/car etc using their iPhones and iPads. We came from Square (which had a FANTASTIC app for scheduling).

    We need the ability to search available appointment times for each staff and have it only show the assignable services for that specific staff member.

    Trying to flip through a 3-day calendar view to find available appointments is ridiculous.

    12 votes
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  7. When running reports at the end of the day or week to track items, it is frustrating to have to wait for a "few hours" until the reports are updated

    12 votes
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  8. From one order, would like the ability to purchase a membership and redeem the voucher for the completed service.

    12 votes
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  9. On the appointment have a spot to see what time the client actually arrived so we can see who's late frequently or who has been waiting a long time.

    12 votes
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  10. Sometimes I will do a helpchat on one computer and then I don't know that someone is trying to checkout someone on the other computer. They keep getting interrupted by the helpchat popup.

    How about just a minimized slider on the right side that shows an animated exclamation point or something like that. So you know there is a new message but it isn't constantly popping up and blocking everything.

    12 votes
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  11. If you need to edit a service while pre-booking with a client, pulling up the new appt tab automatically refreshes your page to the current date rather than staying on the date/time that you're trying to book on. This means you have to start over locating the correct date and time every time you need to adjust a service. This can be confusing during busy times when you are balancing phone calls and checking clients in and out. It would be really helpful if blvd would stay on the same date the whole pre-book process to avoid doing steps multiple…

    12 votes
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  12. I am unable to tell whether or not a new message has come in unless I physically go into Messages. Having notifications for old messages isn't helpful to me, and just having the purple pop up when I receive messages would be really great, especially on busy days.

    12 votes
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  13. Also ability to send password reset emails to client if client requests it.
    I can imagine it like this:

    At checkout front desk lets client know they can book their next appointment online. "OH WOW didn't know you can do that"

    Yes Linda, I can send you a welcome email with a link on how to set it up to your email address if you'd like!

    Email sent with Welcome to Blank Salon online booking, thank you for being a valued clients etc etc.... Here's your token to set your account up.

    Or sent via SMS as a link as…

    12 votes
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  14. Need to be able to see specifically how many of what treatment the stylists performed over a custom timeframe. Right now we can only see the total for the entire service category otherwise it takes a long time to go provider by provider to get the correct #s

    12 votes
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  15. When a gift card is greater than or equal to the cost of their service it bypasses the tip option when you checkout the ticket. There should be the ability to ask them if they want to add a gratuity on their credit card or even the remaining balance of the gift card. There is already an option to manually add the tip, but asking the client what they want to leave is generally poor customer service.

    11 votes
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  16. There should be a way for our nurses to see the photo our clients to prevent inaccurate charting. As soon as they click their name a profile photo should pop up so they can confirm the patient.

    11 votes
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  17. Allow for scheduling staff members on an every other week rotation. Currently we have to add in staff on a wkly rotation and manually adjust if they work an every other weekend schedule.

    11 votes
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  18. don't let the same customer receive a review request every appointment. We have clients who come multiple times a week. 1x per 3 months is good.

    11 votes
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  19. When a patient is blocked from booking, give a warning when business is booking the appointment. As of right now it just says that the chosen provider cannot preform this service instead of saying that the patient is blocked when their name is typed in.

    11 votes
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  20. Feature Request: Identification and Pre-Appointment Communication for First-Time Clients**

    Summary:

    We request the addition of a feature that allows our salon to identify new clients who have booked their first appointment. This feature should include an option to generate a list of these new clients to enable sending personalized messages or emails to them before their scheduled appointment.

    Current Functionality:
    Currently, Boulevard provides notifications for appointments but lacks a specific function to highlight first-time visitors. This limits our ability to engage with new clients prior to their initial appointment, which is crucial for creating a welcoming and personalized experience.

    Proposed

    11 votes
    Waitlisted  ·  0 comments  ·  Admin →
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