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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7020 results found

  1. This would be to make sure that when the next person comes in the morning that they are using their account in order to do things. Often we accidentally use whatever is logged in and this causes poor record keeping.

    Caveat would be an admin/manager clocking someone out and getting kicked off, perhaps an available bypass; "there are no users clocked in, Boulevard will self log out in 10 seconds unless you would like to bypass this"

    1 vote
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  2. Sometimes staff will manually adust prices rather than apply a discount or an offer. It would be instrumental in analytics if there was a UI element that showed upon glance at a calendar view which checked out appts had any form of discount/offer/adjustment for a couple reasons:

    When a service price should be updated to reflect what we are charging instead
    When a staff member is discounting improperly or not to SOP
    When a staff member is violating pricing agreements
    When some issue occurred and a manager should follow up with staff on whether something poor with the service occurred…

    1 vote
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  3. We do not use the text feature and I cannot remove the "REPLY YES TO CONFIRM" message in the auto text. Even though I've typed in the additional message of "DO NOT RESPOND TO THIS TEXT IT IS A ONE WAY AUTO TEXT SYSTEM" we still get clients who don't read and disregard this. We have our own studio iPhone. The whole auto text and reminders need severe improvement and further flexible customization options.

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  4. Our clients pay $99 monthly membership fee and get access to different services. However, if they don't come in that month rather than just losing their money we'd like to be able to bank the $99 for them to use towards other services in the future. It could be applied to products, injectables, a future service, etc...

    1 vote
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  5. When a guest has more than one appointment booked, it would make sense that if they were making more, that Boulevard would prebook from the farthest appointment out, not the next upcoming one. It would prevent having to manually count how many weeks to book past their farthest out appointment from the day they are here or having to remember when their farthest out appt is. It is a lot of guessing and counting when it could be simplified to automatically prebook the set amount of weeks after their furthest out appointment.

    1 vote
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  6. Please look at SPABOOM they have great gift card options for clients, its exciting .I am so underwhelmed with the boulevard Gift Cert options

    1 vote
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  7. I'd like to be able to see what appointments are booked from those individuals that call in. Especially if they're new to our business.

    1 vote
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  8. If someone purchases a 1K membership but only pays $350, can the receipt show the $350 credit card/cash payment and a line showing $650 as the balance left on the membership cost.

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  9. From the Front Desk and Calendar view, when you click on "New Appointment" purple button - could you please have it pull in tags associated to the client -
    Thank you

    1 vote
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  10. We have multiple instances where client refunds are moved to account balance because of exchanges or errors and then we cannot refund the account balance or create a refund without an order. The system duplicate charged an account balance somehow and I can't issue a refund to the client without waiting 4-6 weeks?

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  11. We would like to be able to have a Saved Day View on Boulevard.

    For example, on Booker, we can customize and save the schedule view base on the day and when another employee logs in, they are able to select that view so the schedule is organized for them.

    Management for our spa prepares this for the front desk employee so we know exactly what the rotation of massage technicians is for that day.

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  12. The receipts are a daily issue for us. The patients call back all day wondering why they see so many charges but can't seem to easily navigate to what they paid. I think its the panic the feel and the confusion... This is in regards to the screen on the ipad showing the full amount which could be in the thousands but their actual discounted charge for a pkg or special.

    1 vote
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  13. For inventory to be categorized by brand

    1 vote
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  14. Date ranges default to today’s date vs 3-day window

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  15. It'd be great if we could generate QR codes that load client carts after seeing a provider to allow for faster checkout during events and sales.

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  16. 1 vote
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  17. We'd like to be able to add these hyperlinks to take clients to photos of the provider's work so they can get a better visual of who will be working on their hair!

    1 vote
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  18. Instead of having to manually count up hours each day and add them all up the system should count up the hours and give us a total to be able to easily and efficiently do payroll.

    1 vote
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  19. Before the messages was update, you were able to create more than one message at a time and click between 'calendar' and 'front desk' while having the message(s) open. Is there a way to get those features back?

    1 vote
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  20. 1 vote
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