7169 results found
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Please make the Waitlist more Useful.
Please create a more efficient Waitlist Option, that shows all upcoming Waitlist Clients and not just the Same Days. An easier way to delete passed Waitlist appointments other than going through each one individually would be ideal too!
3 votes -
There should be a "temporary hold" on the schedule when someone starts to book an appointment
There should be a "temporary hold" on the schedule when someone starts to book an appointment where the space is greyed out or something to alert others that someone is booking at that time to avoid double booking. This hold can be released after 2 minutes or something, but at least the slot won't be taken while someone is trying to put their information in. This could be for online and internal bookings.
3 votes -
Add chart note/form without being attached to an appointment
There are times in between office/clinic visits there is a need to add a medical note, without adding it to the general note area on their chart for everyone to read.
3 votes -
Increase Gift Card Amounts
Please allow gift cards of larger amounts to be sold. we have multiple services $500 + and that is the max amount currently able to be sold.
also, please allow 'walk-ins' or patients who call to purchase a gift card for a friend/family members account.
scenario: we had a patients daughter call and want to purchase a giftcard for her moms upcoming visit ($1000)
we had to checkout a $1000 account credit on the moms account and use the daughters card to do so. So now, I have no record that the gift card was purchased by her daughter, and…
3 votes -
Dispute AI
Implement AI to help automate responses to disputes by compiling evidence, removing the manual work required today to submit all necessary documentation.
3 votes -
Permission: Products
Separate permission settings so that certain staff can create products, but not edit, and deactivate them.
We want to ensure that our team members cannot change product information (like sell price) or deactivate them at the location, but still have the capacity to support our general inventory processes.3 votes -
Reinstate the Cancellation Policy Notice on Booking Email (that includes date/time they cancel by)
The booking email used to include:
"Free cancellation or modification before [date] [time]. After that, changes will result in a charge of [fee] of your appointment total."
This is not only available in the the text messages now. Please turn this feature back on.
3 votes -
More formatting options in form fields
Have the option to customize where a field goes in the form builder. For example: If I want the boxes for multiple choice to go horizontally across the form instead of down
3 votes -
Notification for same day changes
If a client needs to move their appointment on the same day I would like a notification. I can't check the schedule while I'm in service so I would like a text notification. Technically they cancelled, but we do a courtesy for first time clients and don't charge so it ends up being rescheduled instead of cancelled.
3 votes -
print chart notes and addendums
We need to submit forms to insurance companies sometimes, so it is imperative that we are able to cleanly print the ENTIRE notes - including any addendums made - without overlap or cutoff
3 votes -
marketing
Would like to set branding for marketing emails - i.e. default fonts and colors. Each time we send market blasts we spend so much time changing the font of every box, every button, etc.
3 votes -
Push notifications sent when booked through the app
To have a push notification or text sent sent to service providers when another provider books an appointment through the app.
3 votes -
Receive a notification when products are sold via the booking overlay
To have a notification sent to the business when retail products are sold via the booking overlay. So that the staff can prepare the item sold.
3 votes -
report on which credit card processing has been sent to your bank account with date of post and which ones are pending.
We need to be able to go in and understand which days will be posted in the future and which ones have already posted in to business account.
3 votes -
Group Booking
Group booking - instead of going back to the cart to "add more" the system should stop and alert them to select another appointment for the second person before moving to the next step. Currently it allows them to bypass it and go right to the calendar. We have so many guest that are confused on how to book groups or they think they booked their party when really, they only booked one person, leaving the front desk to call them. Also, group bookings should be separated from Individual booking and its own entity. We've also had people book groups…
3 votes -
Returns should show in the cient history. Currently There is no way to see a reurn other than the actulal ticket.
Returns should be shown on the client product screen. How do we know if the client returns something, I don't want to keep recommending a product they didn't like.
3 votes -
Drip Membership
I’d like the ability to create a drip-style membership program where clients automatically receive different vouchers, perks, or rewards on specific months of their membership. For example, one month might include a voucher for service A, while another month could include a voucher for service B. The goal is to have these benefits distributed automatically based on a set schedule, rather than all at once.
3 votes -
Pro App: View loyalty points via client profile
Loyalty points are visible in the client profile via the dashboard but not on the Pro App. Most employees use the app so they should show the same info.
3 votes -
allow the use of phrases in the comment box when signing off charts
Allow the use of dot phrases in the comment box when signing off charts
3 votes -
Do not remove cancelled appointments from schedule
Currently cancelled appointments just go away. Instead, having them turn red or another color that signifies it was cancelled would help us.
3 votes
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