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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6441 results found

  1. Boulevard should be very clear to customers what is being billed when. We did not feel the true effects of the pandemic to our business months after we were shutdown and hence I reached out for support. I work with another company that offered me that assistance without me asking. They were very clear, "We will not be charging you for the months of April and May, since you did not have any appointments".

    From the beginning, I feel that there has been a lack of transparency.

    2 votes
    How important is this to you?
  2. Make a way so that when a client selects an option such as newsletter opt-in, they are automatically tagged as such. That way you can easily filter clients with a tag who have opted into your newsletter.

    1 vote
    0 comments  ·  Admin →
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  3. It would be super helpful to have a section besides the notes where the service provider can write out the treatment plan for the client for that visit. This way you can refer to it at any time in the future, the person checking out the client can easily see it and it can also be referred to if the client calls in and inquires about it.

    12 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  4. Disputes pile up and it can be really overwhelming to find what's relevant vs. what's old and no longer important. Would like a way to hide old disputes from the main view, but still find to reference

    1 vote
    0 comments  ·  Admin →
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  5. 3 votes
    1 comment  ·  Admin →
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  6. We would like the option to be able to add an existing client's name to a completed sale after it's done. Sometimes our stylists ring out their guests as a walk-in and don't add the name. It makes it difficult if the client wants to see what they bought in the future, or return something later. Having the option to add the name after would be fantastic!

    11 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  7. In the past with other processors fraudulent charges would be flagged, for example on Shopify it alerts us that it looks suspicious and to confirm details prior to processing. We've deactivated online gift card purchases to avoid any issues

    6 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  8. 10 votes
    1 comment  ·  Admin →
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    As of today, all clients can view their upcoming and past appointment information by selecting "All Appointments" at the top of their Appointment Details page (accessible via booking and reminder emails). It's not in an app yet, so we'll leave this as waitlisted, but clients can access the information from their browser. Learn more here.

  9. It would be nice to have a staff performance report that allowed a drop down on their name so we can see the client information within those numbers. their name what services and what products they bought.

    2 votes
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  10. We are already able to see edit updates, like when an appointment has been rescheduled or cancelled. But the edits do not tell us if or when the timing of a service has been changed within an appointment. It would be really helpful for our front desk staff to know if there was time added or time subtracted from a particular service.

    7 votes
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  11. Example: Package has 3 of something in it, on history show 1/3 used 2/3 used 3/3 used; on product history show dates of redemptions.

    3 votes
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  12. I have to spend a lot of time answering emails from clients asking me if their appointment was cancelled successfully.

    8 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  13. if a service provider works at multiple locations at the same time (3 locations for example), ability for the schedule to be blocked off at location A, if the service provider is booked at location B

    3 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  14. "the client you are attempting to message has previously requested to terminate future SMS correspondence, would you like to: CONTINUE, SEND AS EMAIL INSTEAD, CALL CLIENT, CANCEL".

    1 vote
    0 comments  ·  Admin →
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  15. Business would like a date field for birthdays, that does not require a year included.

    4 votes
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  16. With locations in San Francisco, Palo Alto, NY, LA, etc... our guests are on the cutting edge of finance and tech and it's only a matter of time until this is more widely accepted. We'd love to be ahead of the times on this and it would be a great marketing opportunity

    2 votes
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  17. Business sells cafe items and would like to process everything through Blvd & make it easy for clients to tip on reception app.

    1 vote
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  18. Would really help stylists recognize that they've never seen this client and pay special attention for customer service and retention sake

    2 votes
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  19. It's necessary to be able to see the size and retail prices of products when adjusting received inventory quantities. Several products have the same name and come in multiple sizes, but once you select to adjust quantities, the size and prices of the products disappear, so it's impossible to distinguish between different sizes of products with the same name.

    2 votes
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  20. Several vendors have options to build an order from SKU or UPC data, but it is so tedious to copy and paste individual UPCs from the pdf version from Boulevard. A download that can be manipulated into the proper format for the vendor would be amazing.

    2 votes
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