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  1. Easily print a list of a single client's future appointments, including appointments at multiple locations.

    3 votes
    1 comment  ·  Admin →
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  2. Photos to upload for service description

    1 vote
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  3. Urgent Escalation: Misrepresentation of Cancellation Policy on Client Checkout Interface

    Dear Boulevard Support,
    I am writing to escalate a serious issue regarding the way our cancellation policy is currently displayed during the online checkout process on Boulevard.

    Despite having implemented a custom cancellation policy that clearly links to my website via the designated URL, the platform still displays default messaging regarding cancellation fees. These statements do not reflect my actual policy and may lead clients to believe that they will be charged fees, which is false and misleading.

    Furthermore, I have set my cancellation deadline to 3 hours before the…

    2 votes
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  4. I would love to see Boulevard create a way for my employees to message clients within the system where I can monitor messages & without having to show client's personal phone #s

    1 vote
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  5. We do both in office and virtual appointments. It would be nice to personalize client notifications based on specific appointments with specific instructions for the retrospective appointment vs overarching generalized notifications. It can be confusing for the client when something is virtual vs in office.

    2 votes
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  6. schedules are created via another platform that is easier to manage thousands of employees across locations. area managers are then responsible for replicating these in boulevard, but far too manual to be confident in their accuracy, especially when considering schedule changes that may happen later. By having an API, there is greater confidence in the bookable availability in blvd.

    1 vote
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  7. When you download a summary, it has the date range for the summary in the file name. When you download a custom report it just has the report name. This is hard when you need multiple reports of different date ranges and they are all named "Custom report.csv" and "Custom report(1).csv" It would be nice to have the date range for the report like the summaries have.

    1 vote
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  8. it's possible to pull an existing scheduling alert via the API but not create one. this is a beneficial route as opposed to tagging client/appts since the alert appears upon appointment creation, rather than after an appointment has already been made.

    1 vote
    Scheduled  ·  0 comments  ·  Admin →
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  9. We would LOVE to be able to change the way our stylists are listed to guests when booking online. Even if we could change from most expensive to least and go the opposite would be nice from time to time. They are the ones building their books the most and I want to see if that helps get them more results:) But just having the option to have them come up differently when booking online would be AMAZING!

    1 vote
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  10. You built two beautiful things....now pls connect them. The client portal is fantastic, and so is the new attendant. The auto attendant should have the ability to have a prebuilt link in there that says, "we are away from our desk but did you know you can self-serve many issues through the client portal (insert link)"

    We alllllll want to do less work. Help us teach people how to do it for us.

    2 votes
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  11. If we are not charging a client for a service it would be nice to have a "Comp" button instead of having to go through the whole "check out" process as if we are using a card as that's the only option. I also am unable to check out a client from home without the Duo even if they have a $0 balance.

    2 votes
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  12. Currently there's a combined option for an operators to apply discounts/price adjustments on services and products. Can we separate those two? Have an option to allow for services adjustments separately, and product adjustments separately. I want to allow different levels the option to do that!

    1 vote
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  13. 1 vote
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  14. It is so hard to understand and I cannot understand why. It should be a very simple setup of every 100 dollars spent = x
    Whenever I have to work with it we have to call chat to explain our dollar amount set up.

    There should also be an auto-send email about loyalty points so it can be used for marketing, ie, it should talk to other things.

    It should also have an auto-enroll (if you want it) toggle. Our reception has so many boxes to tick when making a first-time apt; it's a lot.

    1 vote
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  15. Iphone integrated their tap to pay on payment softwares. But boulevard still hasn’t integrated it in their software. It would make it easier for rental stylists to do their own check out in a full salon where the access to checkout is more difficult.

    3 votes
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  16. I'd like to offer Affirm, Afterpay, Klarna, or similar for clients making larger purchases.

    2 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  17. When cancelling an appointment, give the option for the notes left on the appointment cancellation to automatically copy into the client profile notes also

    1 vote
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  18. Put a rating category in all client profiles so we can track how many times someone has left a review for us!

    2 votes
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  19. The automatic away messages are great. It would be nice to be able to pause them or turn them off from the messages tab. Sometimes we are working after close or before open, and it is awkward to have the away message pop up in the text chain with the guest.

    1 vote
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  20. Create a full Payroll report that includes:

    Commission and tips (like current commission summary)
    Total hours from time clock report
    Bonus points for:
    Method of tracking days off in the report (official days off, not just "days not scheduled")
    area to add adjustments to pay before downloading the report. (for training, paying for discounted services, etc...)

    This one report would be almost everything needed to enter into any payroll system with some basic formatting.

    3 votes
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