Urgent Escalation: Misrepresentation of Cancellation Policy on Client Checkout Interface

Dear Boulevard Support,
I am writing to escalate a serious issue regarding the way our cancellation policy is currently displayed during the online checkout process on Boulevard.

Despite having implemented a custom cancellation policy that clearly links to my website via the designated URL, the platform still displays default messaging regarding cancellation fees. These statements do not reflect my actual policy and may lead clients to believe that they will be charged fees, which is false and misleading.

Furthermore, I have set my cancellation deadline to 3 hours before the appointment and have specified a 0% fee for cancellations within that window. Unfortunately, these settings are not being accurately reflected online.

To be clear:

I do not want any default cancellation language appearing at checkout that suggests potential fees, regardless of the redirect.

Let's prevent client confusion, potential disputes, and harm to our business reputation.

I kindly request the following:

removal of any default cancellation language on the checkout interface, especially for those like me who wish NOT to implement any cancellation policy for my own clients.

Respectfully,
Francesco Fisucci
Francesco Black LLC