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  1. If we have a cancellation day of or day before and have a huge gap, it would be awesome to have a text go out to the later appointments offering earlier times. They can opt in and move up or indicate they need the original time.

    Ex. Hi Client, an earlier time is now available with your stylist today. If you would like to adjust your scheduled time, please choose from the options below. If you'd like to stay at your original time slot, reply "NO"

    2 votes

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  2. Pictures for Client Profiles in the Chart

    2 votes

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  3. We'd love to be able to set customizable rates for different vouchers. The two blanket options currently supported doesn't mesh well with what we want to set up

    1 vote

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  4. Checkout with voucher gift cards would be easier if they behaved more similarly to other vouchers, as well as being reported as liability in the correct category

    1 vote

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  5. 2 votes

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  6. Similar to how a staff's name appears on a purchase receipt, we want to see which staff member cancelled a client's membership

    2 votes

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  7. When adding items to a purchase order by SKU, the cursor focus leaves the product search line after each product is scanned. It would be more helpful if it stayed on that line to scan multiple products in a row without having to click on the line each time.

    2 votes

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  8. Would like one set deposit amount or percentage for all services all providers rather than having to set at individual level.

    10 votes

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  9. I would like to be able to utilize the marketing feature to send clients birthday emails and discounts but I can't do this because birthdays aren't collected when a client creates their profile. I would like this to at least be an option for them when online booking.

    10 votes

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  10. The business would like the ability to change the discount %'s to be custom amounts.

    5 votes

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  11. Before the messages was update, you were able to create more than one message at a time and click between 'calendar' and 'front desk' while having the message(s) open. Is there a way to get those features back?

    1 vote

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  12. 1 vote

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  13. Please remove the word commission from the Tip Report- it is confusing.

    3 votes

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  14. Recently, there have been updates to the online booking process for new clients, and it seems to be causing difficulties. Many clients have reached out to us via text because they found the steps involved in the booking process cumbersome.

    Firstly, clients are required to enter their email before they can see available appointment times for a service. However, they are then prompted to enter their email again if they want to complete the booking. It would be more user-friendly to only require entering the email once after the client has selected a service, date, and time when they are…

    3 votes

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  15. The business is wanting the ability to bulk add services to a provider rather then individually.

    6 votes

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  16. We have some services that are virtual. I'd love to be able to turn off notifications or customize them so they dont get a reminder with an address attached!

    1 vote

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  17. When someone books for their child (guest of...) the credits should be easier to use under the person it was booked for.

    1 vote

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  18. Clients are SO confused with online booking and being able to pre-purchase services online. What needs to be fixed:

    1. Remove individual appt vs group appt - it is too many steps for the client
    2. Be able to hyperlink directly to the service and/or category to link to socials and our website links.
    3. Customize order for category and services vs auto-default to alphabetical
    1 vote

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  19. It'd be really helpful if businesses were able to manually widen a service provider's column on the calendar page. This is especially useful for salons/spas with lots of service providers and making the Calendar view look less cramped.

    3 votes

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  20. Currently when customers purchase gift cards, it prompts them to send the card to someone. It would be nice if there was an option to purchase this for yourself OR email to someone else.

    4 votes

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