8429 results found
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Add a Select All button to the Staff, Services page.
To edit settings for individual staff members you have to change them one at a time. Settings like Price, assignability and online book capabilities should be assignable in bulk. One at the time is very click heavy and time consuming.
1 vote -
Express check out product only without any appointment
You should be able to check out product without appointment. some client walk in to purchase product without any appointment need.
1 vote -
Location-Aware Offers
Ability for franchisees to create their own offers for their locations, with approval from corporate/franchisor.
Ability for corporate to review offers active by location, by applicable type (service, product, etc.)
Ability to filter offers by active/inactive, location, offer type, and see redemption count.
1 vote -
The ability to check a text message that needs to be responded to or complete
It would be great to have the ability to mark a text "needs response" or "completed"
1 vote -
add a global search bar on the patient booking site so they do not have to click every tab to find a service.
A search bar for patient to search for services when trying to book.
1 vote -
Need to be able to get notifications for failed payments
If a client has a failed payment the business needs to receive an email and be able to pull a report of all the past due bills and payments. Crazy this is not a built in feature.
2 votes -
duplicate name alert
It would be great for the system to alert if there is a duplicate name.
12 votes -
Insurance billing should be integrated.
Before a client submits their co-pay, insurance should be billed first to get the claim auto sent through.
1 vote -
Convert Text Conversations into Client Profiles
Add the ability to create a new client directly from a text conversation in Messages. When creating the client, any available information from the message thread (such as name, phone number, email, and other identifiable details) should automatically populate the new client profile to reduce manual data entry and streamline lead conversion.
1 vote -
Prebook Defaults
Prebook Defaults to have the ability to enter more than 3 defaults, as we can have follow-ups as follows; 2wks, 4wks, 6wks, 8wks, 12wks, and 6mos. By having more multiple defaults it would make it easier for front desk prebooking.
1 vote -
sort offer codes
for the love of god, please add a sort and/or search feature on offer codes section!! thank you!
2 votes -
make the calendar smaller
I want to be able to see my whole day or week appts at a glance without having to scroll through these giant boxes
1 vote -
Show pricing for a base service along with add on options
It would be great to have the price of a base service available, along with add on options/pricing BEFORE selecting a provider. It is very frustrating to not know that information. We have had potentially new clients call, while looking at the booking screen, concerned that if they select a provider they are locked in to booking without knowing the price.
2 votes -
Change Online booking settings per employee
We have some employees that need more lead time for online booking than others (they live much farther away). It would be useful to be able to change the online booking lead times for just those employees and keep it at the business default for everyone else.
2 votes -
the ability to invoice clients for services and products.
Invoices that can be sent to clients for products and services.
8 votes -
Allow staff to send forms to patients independent of an appointment.
I currently operate with the idea that I am able to send forms to patients independent of appointments such as is the case with month to month follow up for telehealth weight management. I want to be able to send a patient a follow up form through their portal so that they can complete for review and is automatically tied to their chart. I was able to do this with my previous EHR which is a game changer for our practice. We do not have access to forms in any other capacity and so I am currently utilizing google forms…
6 votes -
Color services should have the option to require a finish service like modifiers
When scheduling online a client should not be able to book a color service without selecting a finish ie "haircut" "blow-dry" "wash and go" like in modifiers. This would solve a lot of double booking problems, client error, and keep the services separate for providers individual timing and price. A client is unable to book without a modifier (if selected) but every color needs a finish time even if just for a shampoo. Without it being required in the online scheduling, I feel clients will easily overlook. It is also not their job to ensure we have the appropriate time…
1 vote -
appointment metrics report
A report, not a summary, that shows cancellation rate, new patient leads, leads contacted, appointments scheduled, and appointments completed. This is critical to track.
1 vote -
Online Booking Issues
I have noticed that we have appointments booked online outside of the scheduled window aka no availability. Online booking has also staggered group appointments without informing the guest that the appointments are at different times and not booked together. We have had an instance where one guest's card on file was charged for an unrelated guest's services and we did not attach them and can't figure out how it happened.
1 vote -
Online Booking Issues
I have noticed that we have appointments booked online outside of the scheduled window aka no availability. Online booking has also staggered group appointments without informing the guest that the appointments are at different times and not booked together. We have had an instance where one guest's card on file was charged for an unrelated guest's services and we did not attach them and can't figure out how it happened.
1 vote
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