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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7221 results found

  1. The new review process is an amazing edition! It would be perfect if the context was customizable, both email and text. A personal message really adds that extra touch.

    8 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  2. We'd like the ability to offer a BOGO where you buy a GC and receive a coupon that sits on the client profile similar to account credit but does expire.

    2 votes

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  3. 5 votes

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  4. Would love to be able to send recurring text campaigns and not have to send one time blasts. We use texting a lot more than emails so this would be super helpful!

    18 votes

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    In Progress  ·  1 comment  ·  Admin →
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  5. I like the way boulevard does it in theory but no one looks at their email receipt to even click one of the happy faces, let alone leave a full review. Considering how important reviews are for service businesses, there should be a separate email AND text making it as simple as possible to leave a review. Maybe having them check their smiley face during the checkout process with an option to skip that section and then sending a follow up to leave a Facebook/google/yelp review. Either way I think it would be very valuable to give more attention and…

    46 votes

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    Waitlisted  ·  4 comments  ·  Admin →
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  6. We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)

    Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…

    1 vote

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  7. We should be able to pull a report that shows how many appointments were booked on any given day, and who they were booked by so we can track front desk performance.

    2 votes

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  8. We need a report to show if there are any products in the inventory that we have sold none of. A product sales report only shows items that have sold at least 1. This is not helpful to see if anything has not moved at all.

    2 votes

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  9. During the checkout process when adding additional service it should NOT add more time we are literally checking client out which means they are leaving the office. This messes up the schedule utilization and often makes it look like clients have been in office for hours when in reality they are not

    2 votes

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  10. When running reports I compare my weeks and months worth of income data and there are times when orders remain open for some reason (like when I keep my order open until I'm certain I'm paid - at times people paying electronic payment I may have to follow up or pending payment if combining with another service the next day for example), going into the next day. This skews reporting when I want to run reports based on actual day of the appointment and not when the order was closed.

    1 vote

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    1 comment  ·  Admin →
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  11. We use a treatment record with before and after photos at each appointment. It would be helpful to go in and rename the treatment record (ex: Filler and Skin Boosters, or Neurotoxin). When comparing photos in the gallery, I can only go by the date of service, not a description of the service a client received that date.

    6 votes

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  12. We would like the ability to specify what Client information is included in the "View client contact information" permission. This will allow providers to see tags but not phone number, email or address of clients for example.

    3 votes

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  13. Having a set up time before a service. It would work like a clean up time, but it would be 15 mins before where you could block out a resource and give yourself time to set up for certain services. For example:
    Spray Tan - needs a private room -so that resource needs to be booked out for someone to go set up in it
    8:00am-8:15am- 15 min set up
    8:15am-8:30am - Clients appointment time/reminder and gives them length of service from here
    8:30am-8:45 - Clean up

    It would work just like the clean up times after, but just having…

    3 votes

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  14. Allow an internal note function for gift card purchases so that gift cards given for a donation to a non-profit or local fundraiser can be tracked even if the business doesn't know the end recipient. I donate to local orgs all the time and have no way of tracking which gift card number corresponds to a given fundraiser at the moment.

    2 votes

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  15. Example: Purchase $100 and get $25 free. The $25 should be automatically applied when they checkout with a $100 gift card without having to create an offer. Put parameters on time available and only when you purchase a certain amount.

    4 votes

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  16. Ability to view pricing for services.

    In the current settings when the patient called and inquire about pricing to the front staff, they don't have an option to view the pricing logs as they don't have admin priviliges. We need an option where front desk person can view the pricing for services without creating a test patient or have a physical spreadsheet handly

    3 votes

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    1 comment  ·  Admin →
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  17. When selling products online through Shopify or other online stores, it would be helpful to have those purchases reflected in the clients' profile for their nurse injector or esthetician to review when the client comes in.

    1 vote

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  18. When booking an appointment and it comes up prices for each service and add on, we need to have an estimated total so we know how much it is all together instead of adding them manually

    1 vote

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  19. 1 vote

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  20. It would be beneficial to be able to send marketing blasts out based on preferred pronoun

    1 vote

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