8555 results found
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Alert for Refund Failures
When a refund is initiated and fails whether due to a processor error, expired card, or other issue there is currently no automatic alert to notify staff. As a result, these failed attempts can go unnoticed unless someone manually checks the status, increasing the risk of unresolved refunds and negatively impacting the customer experience.
We are requesting a feature that triggers an in-app alert to the location’s Notification Center as well as an email to the location’s designated email address when a refund fails. This would ensure the appropriate team is immediately informed and can take corrective action without delay.…
2 votes -
We need separate tabs for appointment history and purchase history!
We have people that come A LOT so having to scroll through all of their appointments in order to get to their purchases is very time consuming, especially when a client is standing in front of you waiting. Thanks!
2 votes -
add photo to profile on calendar
When hover on name on calendar it shows picture! This is amazing for customer service. Being able to recognize client and use first name when they walk in the door
2 votes -
Shift request off option
Have the option for team members to request off for shifts or trade shifts with other team members.
2 votes -
Forms sent via text as opposed to email
We would like an automated text with forms and updated contact information sent before the patients appointment instead of via email. We find that clients are more likely to respond to requests via text message as opposed to email.
Thank you2 votes -
Report: All active offers with details
Current offers section (gear icon > Offers) can't currently be filtered or easily sorted through after a certain number of offers. It would be helpful to have a report that has all active (and deleted, for historical purposes) offers with all details found on that page, such as code, discount amount, audience and sale item restrictions, etc.
2 votes -
Appointment Time Zone Automatic Update
We see patients virtually out of state. Appointments only allow us to book and send reminders in our current time zone, however. This create confusion for the patient in a different time zone. Is there a way to show what time it will be in their time zone when booking and reminding them of their appointment?
2 votes -
Client filters for voucher liabilities
Ability to create client filters for clients who have vouchers remaining from a membership or package sale.
2 votes -
make logos in email marketing more customizable
Currently circular logos are not easily supported - and even when trying to upload a square logo with a white background there is a black shadow/frame on the logo. It would be nice to have more customization options so the logo blends seamlessly.
2 votes -
We have to use external platform as a funnel for gathering new clients by offering an incentive for joining our newsletter from our website.
We have to use external platform as a funnel for gathering new clients by offering an incentive for joining our newsletter from our website. Currently BLVD only takes in new clients if they book a treatment/service. Is there a way to gather more marketing funnels.
2 votes -
Help us get rid of needing to use MailChimp. Please add a feature for collecting new client prospects through our website
We have to use external platform as a funnel for gathering new clients by offering an incentive for joining our newsletter from our website. Currently BLVD only takes in new clients if they book a treatment/service. Is there a way to gather more marketing funnels.
2 votes -
I would like to see ability for merchant accounts (independent contractors) to be able to automatically pay rent through ACH.
I would like to see ability for merchant accounts (independent contractors) to be able to automatically pay rent through ACH. Right now I have to create a membership as their direct payment method using their credit card and they are charged a fee and I am charged a fee so I don't receive the full rent amount.
2 votes -
Pronouns report
We would like a report that can show Clients pronouns if entered. Or a Pronouns column in the existing "Client Records" report. We would also like the ability to filter by Pronouns in the Clients tab.
This way, we can market and create audiences based on gender.
2 votes -
Detailed Line item Marketing Consent
We would like the Detailed Line item report to have the ability to report on the Marketing consent status of Clients.
2 votes -
I would appreciate a place to note a client's Fitzpatrick in the demographics/profile to be easily seen at all times.
Please add a field to note a client's Fitzpatrick in their profile so it is easily seen/accessible.
2 votes -
Have there be an option to hide front desk employees where they don't show on the schedule. Where only providers show up on the schedule!
Have there be an option to hide front desk employees where they don't show on the schedule. Where only providers show up on the schedule!
2 votes -
Name and date submission inclusion on printed charts.
include on a printed chart who it was submitted by and the date and time.
2 votes -
Update future appointments when packages or memberships are updated
When a package or membership is updated it would be helpful it the system updated future appointments and patients profiles accordingly.
2 votes -
improve dashboards and reporting & BETTER MEMBERSHIP REPORTING
Similar to shopify or any other pos -> more visual charts/reporting
There should also be a much clearer dashboard for all memberships/subscriptions:
total count
total active
total inactive
payment overdue
churn %
ltv per client
FORECASTING - we should be able to have an idea as to when which subscriptions are being renewed (% of those approved on a daily basis/card declined,etc.)just better backend reporting all in all
2 votes -
improve dashboards and reporting & BETTER MEMBERSHIP REPORTING
Similar to shopify or any other pos -> more visual charts/reporting
There should also be a much clearer dashboard for all memberships/subscriptions:
total count
total active
total inactive
payment overdue
churn %
ltv per client
FORECASTING - we should be able to have an idea as to when which subscriptions are being renewed (% of those approved on a daily basis/card declined,etc.)just better backend reporting all in all
2 votes
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