7527 results found

1. CREDIT CARD REQUIRED FOR SCHEDULING INTERNALLY

   Please give us the option to require that staff collect credit card information prior to any service scheduled. Again, we are working hard at our small business just like those of you who started boulevard.

   With this being said these types of ideas that we suggest NEED administrative level feedback.

   We need to be able to require services scheduled on the backend have a credit card on file to minimize potential revenue loss. Workarounds are what I have started to tell other business owners what they are signing up for if they choose to work with this platform.

   I am going to paste a comment here from idea hub in 2021. It seems that it got "waitlisted" in 2024 which does not make me happy to see given the amount of time between idea posted and when someone at BLVD decided to waitlist it. I also wonder if the boulevard owners are aware of the public social media group boulevard for med spa owners and the number of discontent small business/medical practices who express concerns that are posted here to this idea hub.

   Boulevard - you are so close to being great since your EHR on a "pretty platform" shows much promise but the business operational workflow inefficiencies leave too much to be desired.

   See idea from 2021 shared below:

   "It would be great if before an appointment could be saved on the stylist books the system prompted the operator to get Credit Card information. We "require" a credit/debit card on file due to a cancellation policy however most clients do not have a card on file because the operator forgets to ask for it. Having a window of some sort pop up to prompt the operator to gather the credit card information before the appt could be saved would greatly increase the number of clients with a CC on file. This would allow our shops to actually charge the No show/Late cancellation fee when applicable." - Aaron Edwards, July 2021, Boulevard Idea Hub.

   Please help us.

   Please give us the option to require that staff collect credit card information prior to any service scheduled. Again, we are working hard at our small business just like those of you who started boulevard.

   With this being said these types of ideas that we suggest NEED administrative level feedback.

   We need to be able to require services scheduled on the backend have a credit card on file to minimize potential revenue loss. Workarounds are what I have started to tell other business owners what they are signing up for if they choose to work with this platform.

   I am… more

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   0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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2. Increased accuracy documenting fine details

   Allow for documentation of finer/thinner pencil lines. This will increase accuracy with documenting filler placement. The pencil lines now are very thick and it's hard to show details.

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3. Resource Only Services

   We have a sauna and cold plunge, which does not require a provider but does only fit 6 people. Being able to configure resource only services would be great for this, but currently all services require a staff member to book

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   1 comment  ·  Appointment management  ·  Delete…  ·  Admin →
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4. Boulevard Duo NEVER WORKS + Support Issues

   Hi everyone. I’m genuinely looking for insight because we are at a breaking point.

   We are a busy medical spa processing high-dollar transactions daily, and the Boulevard terminal issues have become incredibly disruptive to our operations. There have been multiple instances where the terminal simply won’t process payments at checkout. We ask patients to re-run their card several times, they call their bank while standing at the desk, and the bank doesn’t even see an attempted transaction. It’s embarrassing and it undermines trust at the end of what should be a seamless visit.

   For context:
   • We have the newest iPads
   • We just purchased the Boulevard Duo terminals in November, so they are very new
   • Firmware, keys, and software are consistently updated (Even when unprompted)
   • Our internet connection is strong and stable

   Despite this, we are still experiencing failures.

   If we cannot accept payment at checkout, what is the expectation? We already keep cards on file, but charging cards after a patient leaves is not a true safeguard. A card can decline later, a patient may not answer, and now we’re chasing payment after services that have already been rendered. For high-dollar treatments, that risk is significant, and kind of shady!

   Additionally, when Boulevard crashes entirely (like on January 20th and February 10th), how are other businesses handling that day’s payments? How are you operating in real time? Are you manually invoicing later? Using external terminals? What has actually worked?

   Another major challenge has been access to support. I cannot get anyone on the phone. The help chat is responsive, but the response is almost always that a team is “looking into it and will provide an update shortly.” I understand this is a large company, but when payments are not processing in real time, that is a time-sensitive operational issue. Email follow-up can take too long in those moments.

   Does anyone have a direct support phone number they are willing to share? We are no longer within the onboarding window, and our onboarding specialist directed us back to support chat as the fastest method. In urgent payment situations, I need to be able to speak with someone live. Support is GREAT, and so was our onboarding specialist. But some things need more attention.

   This is affecting daily revenue flow and patient experience in a very real way. I would truly appreciate hearing how others are navigating this.

   Thanks!

   Hi everyone. I’m genuinely looking for insight because we are at a breaking point.

   We are a busy medical spa processing high-dollar transactions daily, and the Boulevard terminal issues have become incredibly disruptive to our operations. There have been multiple instances where the terminal simply won’t process payments at checkout. We ask patients to re-run their card several times, they call their bank while standing at the desk, and the bank doesn’t even see an attempted transaction. It’s embarrassing and it undermines trust at the end of what should be a seamless visit.

   For context:
   • We have the newest… more

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   1 comment  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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5. Affirm, Klarna, Afterpay

   We need to be up with the times!!!!! BLVD is the only platform in our industry NOT allowing use of Affirm, Afterpay, Klarna, Cherry etc. I understand you can use it outside of BLVD but why????? Makes sense to integrate it into the platform!!!

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6. timeclock should be coded per employee so they cannot check each other in and time can only be changed by the supervisor etc
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7. Client profile notification when you are leaving the page without saving

   Just like when you leave a service without saving, a notification pops up asking if you still want to leave and if you would like to save and exit.

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   1 comment  ·  Client lists and profiles  ·  Delete…  ·  Admin →
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8. Print out Staff Daily Plan

   An option to print out each staff member's daily plan

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   0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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9. Toggle option for clients to switch forms from English to spanish

   Toggle option for clients to allow English forms to switch to Spanish

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10. API for triggering and sending SMS messages via Boulevard hosted numbers

    The ability to send SMS messages via Boulevard's API so they utilize the same location numbers that have been provided by BLVD.

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11. Disable checkout IF forms not signed

    If a patient has NOT signed consents, etc... DO NOT allow the checkout to complete until they SIGN the forms. This is a HUGE legal protection for patient and provider

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12. Ability to disable membership confirmation email

    Businesses would like the ability to disable the membership confirmation email and other transactional emails related to memberships for them to manage those communications outside of Boulevard, such as using a dedicated tool for client journeys or drip campaigns.

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    1 comment  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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13. Separate booking logins for new vs. existing patients

    Separate booking logins for new vs. existing patients is a very necessary feature to allow our clients to use Boulevard to its full capabilities.

    In our office (med spa), we cannot allow new patients to book certain services without having a consultation first. This has caused us to have to disable most of our services in the online booking section since patients will just ignore any notices we put up and book anyway. This is punishing our existing clients who are authorized to book these other services, but since there is no barrier to entry, we can't allow anyone to book these services online.

    If there were a section in the online booking menu that allowed patients to select if they are either a new patient or an existing patient, and then required existing patients to have a certain login to access the full service menu, that would be extremely helpful for us. We would also need to have control over which services can be included in which section.

    Separate booking logins for new vs. existing patients is a very necessary feature to allow our clients to use Boulevard to its full capabilities.

    In our office (med spa), we cannot allow new patients to book certain services without having a consultation first. This has caused us to have to disable most of our services in the online booking section since patients will just ignore any notices we put up and book anyway. This is punishing our existing clients who are authorized to book these other services, but since there is no barrier to entry, we can't allow anyone to… more

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14. form expiration

    There are only options for monthly/yearly intake form expiration. Would be nice if there was a weekly option for our higher intensity treatments that we do not like a ton of time to lapse between intake form and treatment/procedure.

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15. custom lead times per location

    Currently, the scheduling rule that allows clients to book late minute appointments are set at the brand level. Business would like the ability to set this per location since some locations want to allow clients to book up to 1 hour before appt time and another location at least 24 hours before the appt time.

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    0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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16. Provide more post mortem details to customers

    With the recent outages at Boulevard, all we, the paying customers, get to see is a corporate jargoned press release about how the incident was handled and fixes are being monitored.

    I would love more details on what went wrong and what actions are happening to make sure it doesn't happen again. All of us are running our entire business on this software, and there isn't a great deal of openness about what is happening inside the company. How do I know that these issues aren't all related and nothing was done to fix them?

    Basically, I want a way to know that I can trust you are actually getting better, and ensure that I should stay with you rather than shop for a software that is more reliable and more open.

    With the recent outages at Boulevard, all we, the paying customers, get to see is a corporate jargoned press release about how the incident was handled and fixes are being monitored.

    I would love more details on what went wrong and what actions are happening to make sure it doesn't happen again. All of us are running our entire business on this software, and there isn't a great deal of openness about what is happening inside the company. How do I know that these issues aren't all related and nothing was done to fix them?

    Basically, I want a way… more

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17. Add Ons in mobile booking

    It is close to impossible to see the suggested add ons when a client books on their phone. This creates so much more work as now I have to change my entire booking instructions in my email flow to specify what clients need to add to ensure they are booked for the right service. I also now have to upsell instead of a client seeing it suggested when booking. Please Please improve your mobile experience. It is 2026 and it should not be this difficult when booking nor should our options as stylists be so limited when using our Blvd App

    It is close to impossible to see the suggested add ons when a client books on their phone. This creates so much more work as now I have to change my entire booking instructions in my email flow to specify what clients need to add to ensure they are booked for the right service. I also now have to upsell instead of a client seeing it suggested when booking. Please Please improve your mobile experience. It is 2026 and it should not be this difficult when booking nor should our options as stylists be so limited when using our Blvd… more

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    0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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18. Tele health option

    Give us the option to do telehealth

    2 votes

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    0 comments  ·  Business details and settings  ·  Delete…  ·  Admin →
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19. Cluster Booking

    Allow the option to turn on cluster booking so that appointment availability only shows up directly before and after existing appointments.

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    0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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20. disable penny acceptance on pos

    disable penny acceptance on pos

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    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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