7452 results found
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merge all multiple clients at once
The database should be able to identify all multiple names/phones numbers in a report and then merge the duplicates.
5 votes -
Block Promo on rescheduling
Customers who book an appointment using a promo code under valid circumstances, are able to reschedule to another day outside of the parameters of the promo and it's still showing up as valid.
The Idea: Anytime someone reshcedules to a timeframe that is not within the guidelines of the set parameters of that promo offer are notified during rescheduling that the code is NOT offered during that time.
1 vote -
CAN WE PLEASE ALPHABETIZE FORMS
CAN WE PLEASE ALPHABETIZE FORMS
10 votes -
Client reviews available to individual service providers
With our previous software, service providers were able to view their client's reviews from their app. We miss this feature and it is time consuming to share the reviews from the main spa email.
1 vote -
Business service charge change needed
for salons we need the option to business service charge per oz and link it to the product for inventory. Thank you!
1 vote -
Ability to allow cash as payment on membership renewals
Because certain states and cities require businesses to allow clients to make cash payments towards recurring memberships, having a way to satisfy a membership renewal is a critical need.
2 votes -
product recommendation by providers
To be able to Include the provider’s name when entering product recommendations. This will help us clearly track which provider recommended each product.
9 votes -
Comprehensive Campaign Performance Report
To better evaluate the effectiveness and ROI of our marketing efforts, we recommend the creation of a comprehensive report that consolidates key performance metrics for specific campaigns or promotions.
Currently, the available reports lack several critical data points, making it difficult to assess which initiatives are truly driving results and where adjustments may be needed. Having access to these insights is essential for making informed, data-driven decisions moving forward.
We propose a report (or a reliable combination of reports) that includes the following metrics:
Total revenue generated (attributed to the campaign or promotion)
Number of bookings tied to the campaign
…
4 votes -
Improve service provider communication about changes to appointments
Send notifications to service providers when their clients reschedule an appointment online. We, currently, only get notifications if there is the client schedules or cancels an appointment.
3 votes -
Appointment Auto-Duration
When appointments are scheduled and you have modified the time durations, it's very frustrating that if you adjust times or clinician, it changes the appointment duration back to the default, so you have to go back and correct it again. UGH!
1 vote -
Streamlining Apple Pay
Can we find a way to integrate apple pay with the existing desktop WITHOUT the need of a separate ipad? That would be ideal. Thank you!
3 votes -
Repeating Appointment Functionality
Repeating appointments and/or blocks need more functionality. For example, if you repeat an appointment once a month the system chooses the same date each month, which ends up choosing days we aren't even open. I am having to go edit every single repeating appointment to be spaced 4 weeks apart. We need option for Quarterly booking, and spacing a certain number of weeks apart, and/or being able to choose the day of the week. There is so much time wasted having to edit and re-edit and re-edit blocks & appointments. It's very frustrating!
3 votes -
Automated Campaign Audience Filters - Reminder to Book
When setting up an automated Reminder to Book campaign, we want to be able to filter the types of clients that the message is sent to - not just to all clients in our system. We have Botox clients that need to schedule 3-4 months out, compared to laser hair removal clients who need to come every 6-8 weeks or aesthetic clients who need to come in once a month. This feature is unusable if we are not able to target specific groups of clients.
14 votes -
Appointment Copying
At our office we book out the owner's VIP clients a year in advance and really NEED the capability to copy appointments. It's tedious and time wasting to have to book each thing, each month and re-edit the exact same things rather than being able to just copy an already booked appointment and paste it for the next time.
8 votes -
new client report
to pull clients who have visit the spa for the first time
37 votes -
Intake form: even if patient signs off on paperwork, make the drop downs accessible for providers
Our clients often times do not complete their intake forms appropriately, so when i go over them with them the only way i can edit is by adding a note. Often times these notes are drop downs, which once "completed" by clients, the drop downs are not able to be accessed. Make it so that the not stays in its original form until the provider signs off on it.
5 votes -
Make it possible from front desk view for receptionist to resend paperwork
Our front office calls all the new consults for the week and explains the new client intake with them. It would be nice if they had an option from the "forms and charts" section to resend paperwork if needed.
1 vote -
Make photo gallery available for use in notes
Add the option "add photo from gallery" to the notes that have images
1 vote -
Resource Utilization
We need to see a utilization metric for a resource calculated the same way it is for the staff. We also need to be able to put business blocks on a resource to calculate utilization appropriately.
3 votes -
Disposable / Virtual BINs / Virtual Credit Cards Abuse
An increasing number of first-time clients are booking online with virtual or disposable credit cards (Revolut, Privacy.com, etc.). When they no-show and we attempt to collect the cancellation fee, but the card is declined because it’s been deactivated. The result: lost revenue, wasted staff time, and appointment slots that could have gone to paying customers.
Other booking platforms are starting to address this problem and I hope that BLVD can follow suit as it is becoming a big issue for us.
Below are some potential solutions that BLVD should consider:
Virtual Card BIN Detection
• Flag or block known disposable/virtual…5 votes
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