7463 results found
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Minimum lead time for clients in between service appointments during online booking
Ability for the business to customize lead time for clients between scheduling services. Use case: cannot schedule another appointment within a 4 week window.
2 votes -
Option to select that multiple services should be rescheduled to another staff member as merged
For our customers using staff profiles for rooms, need the option to be able to reschedule multi-service appointments as a merged appointment between staff profiles. Services may reschedule between multiple staff profiles.
2 votes -
Add Forms Checked Tag Automatically
Add Forms Checked Tag Automatically
5 votes -
Block times on Resource Schedule/Calendar
We have different treatment durations which makes it difficult to keep efficiency in the schedule. Would like a way to block off hours for certain treatments i. e. always 9AM - 10AM for Treatment A, then 10:15AM - 11:45AM for Treatment B if we could attach the treatments to resources and then block times on the resource calendar that would help resolve the need
22 votes -
Ability to see gift card balance on checkout page
Lash lover's is requesting to be able to see gift card balances from the checkout window as opposed to having to go into client profile or gift card screen. (Low priority)
14 votes -
1 vote
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Client receipts from the business email
Currently, client receipts are emailed from receipts@joinboulevard.com. Clients reply and receipts are routed to Boulevard accounting. Receipts should be from the customer's business email and replies sent accordingly.
6 votes -
Receipt - Checkout Options
Jean Paul is requesting a setting that automatically unchecks or checks the "email receipt" on transactions. In their option, Would like to turn it off if a gift card is a surprise, etc. It's too risky for someone to forget to deselect it
4 votes -
Signatures for Messages
The addition of prefilled signatures like:
Regards,
Lash Lovers Reception Team
Booking options:
Tel/Text: 214-357-5274
Online: www.LashLovers.com
Email: LoversLane@LashLovers.com6 votes -
No more duplicate clients
If a returning client books online for the first time it creates a new profile even though they are giving the exact same information. This is a major problem because the front desk doesn't know there are duplicate profiles and when closing out the client we check the history to know the price. This has caused clients to be overcharged and then we have to deal with a refund.
592 votes -
Be able to delete a day from the Schedule for that day only
Currently, if I want to alter someone's schedule on a specific date I have to block the day. It would be nice to be able to remove them from the schedule completely. When I try to delete a day it deletes it permantly.
2 votes -
Allow Self Add to Waitlist
Clients booking into the future who may want to come sooner could add this to waitlist to be notified if a cancellation comes sooner.
7 votes -
Working URLs in description of services
I would like to offer the ability to my clients to click through onto Refill and Booking policies in the booking process. Maybe in the description of the product an active URL could be clicked?
3 votes -
Put "Unavailable" into the main calendar
When the start schedule is booked, BLOCKED off time should appear in the main client calendar.
1 vote -
Be able to hide resources on calendar view
Want to only see staff, not resources so we have to manually toggle them all off on the calendar filter, but then when making adjustments or moving things around the page resets and all resources are listed again.
22 votes -
Hyperlinks to order details in the client profile
Ability to have transactional history of the client available from the client profile. Ideally, service and product purchases link directly to sales order.
8 votes -
Option to add retail products to packages
Would like to be able to add retail products to packages.
example: Double process service package that includes initial lightening service, followup gloss/toner 3-4 weeks out, an in salon bonding strengthening treatment, and a take home travel size shampoo/conditioner.
This is helpful in introducing professional salon product to clients who may not have tried it yet,
Insurance that the client is using professionally prescribed products supporting their investment in hair color services,
Coming back with healthier hair to work with
Clients will then come back and purchase full size product once they are hooked
64 votes -
Capture client email immediately, not just if they complete booking - allow for retargeting campaigns
Major missed opportunity not capturing emails immediately. This could be entered into a report for retargeting clients that abandon their shopping cart and winning new clients
34 votes -
Better Education on Client Passwords
I have spotted either bug or an unusual UX approach in online booking. I noticed that when I booked myself in for a treatment at Lash Lovers through our log in page that I was asked to put in my password when I had not ever put my password in for Lash Lovers before.
I decided to follow the reset process to complete the appointment. I noticed my credit card was on file curiously but continued. This all felt a little odd, almost like I had a duplicate account.
I then decided to make an appointment with Lost Hairdressers, the…3 votes -
Push Notifications of client arrival to specific assistants
Many of our assistants tend to help a specific stylist each day. When checking in clients, if there was an option for another employee or assistant to be notified of a clients arrival along with the notification the stylist gets, it would give the client a better experience when an assistant is there to greet them immediately to begin their service.
This is also especially beneficial to the front of house in the event that the front desk is too busy to step away to find an assistant.
4 votes
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