7187 results found
-
When confirming appointment in the auto text it would be nice if the service providers name shows up along the service time and date
Accidents do happen when booking online and or by the representative. To be proactive in this matter it would be nice if the auto text had more details.
5 votes -
Custom MARKUP on Standard Price vs Custom Price per Role
It would be handy to have a standard set of prices for a role and then have the ability for an automatic MARKUP to be added say for a Master Tech. This would be easier than being forced to have 2-sets of pricing. Senior and Master. Instead should someone use a Master, the client gets charged the standard rate, BUT a Custom MARKUP to the standard rate, auto charged at checkout.
3 votes -
Pop-out/prompt to push clients to Tip during online booking to avoid touchpoints at checkout
There's no way to promote the gratuity at booking option. Trying to keep checkout as touchless as possible it would be great to have a way to highlight that feature. Maybe ask clients to confirm before they book that they don't want to tip ahead of time to limit their time in the salon.
1 vote -
Client cancellations should show up in the client profile immediately...
...instead of only after the original time of the cancelled appointment has past. Currently, cancelled appointments don't show up in client history until they are "history" this can create booking confusion when a client is referencing a cancelled appointment and we can't find it without searching the cancellations report. The cancellation list is very hard to search through since you can't filter or just search a client without loading page after page.
We have a call center team and this has created a lot of confusion for them
17 votes -
Option to have 15-30 minutes automatically added to new client bookings.
If this is an added feature stylist would have the option of having Blvd add 15 to 30 minutes to the booking automatically. Currently I have to watch every appointment book and if I don't recognize the name I go and adjust the time, if time is available. The desk can't remember every single specific time that stylist would want added for each new client. I have spoken to other hairdressers at other salons that use Boulevard and they all think the idea is really good.
8 votes -
Add search field in waitlist page
Add search field to find specific client in case multiple waitlist appointments are made regardless of date selected
2 votes -
Add client tags to waitlist page
Client tags on waitlist page would allow us to prioritize VIP customers or customers who have been rescheduled multiple times.
7 votes -
Edit payment type in closed order
The wrong payment type was used to close an order (Other payment type) vs. credit card. We would like the ability to edit or refund and add new payment type more easily. Currently, we would need to create a new appointment.
8 votes -
Custom Automated Text Messages
Today we manually text message clients when certain actions or appointments are booked/take place. It would be great if we could build this message workflow and automate these steps. We have been complimented on our customer communication methods and this form of automation would ensure no client is being left behind.
For example:
RELEASED AFTER AN ONLINE CANCELLATION BY A CLIENT:
Hi XXXXX - Thank you for letting us know about your cancellation. It is appreciated. Did you have an alternative date and time in mind that we could hold for you? XXXX @ Lash Lovers
RELEASED THE DAY BEFORE…
221 votes -
2 Factor Authentication for logins to prevent staff giving password out\
And also to protect client credit cards from missuse, which would forever damage salon and blvd reputation hypothetically.
6 votes -
Option to send Mass Confirmation
When making scheduling adjsutments, if not using the reschedule button, confirmation emails aren't sent. If making adjustments that are weeks out it's easier to make these from the appointment details instead of using the rescheduling button
8 votes -
1 vote
-
1 vote
-
Support payments in Canada
International payments specifically for Canada. They have 8 locations in CAN and growing.
7 votes -
For the waiting list Parameters would be helpful to select times and days client is available...
...plus to view notes on list without having to go into & to see next to client name their tags. This is necessary in order to contact clients more quickly and for dates & times that work for them. Seeing client tags next to their name will also be informative for us internally so we reach out to particular clients first.
9 votes -
Omni search instead of just client search at top
Searching [Shampoo brand] shows list of products that match the name and lists pricing. Also for services.
Would save people a lot of time to price check things or services if simply typing them or scanning them into the search showed details like pricing, stock, description. Currently price search is creating an appointment or product sale and essentially creating a mock-sale to give this information.
5 votes -
Training mode capability for Blvd
To train staff using a mode of Blvd that does not communicate with clients, service providers, and can do fake checkouts/returns.
It would be super useful if there was a way to open a training mode that allowed usage of the databases but was firewalled from sending emails, SMS, push notifications to all and allowed fake checkouts, returns, voucher creation and redemption. I find that as much as I try to train my staff, there often are situations that come up that can only be done as a walkthrough for learning. The workaround now is creating a fake service provider,…
8 votes -
Sending Out Manual Confirmations
We need the date of the day we send out manual text confirmations to be copy/paste friendly. There's no way to copy the date of a day so we can paste it in scripts.
3 votes -
Field designating primary/preferred credit card
Ability for client to designate "primary card" during online booking as well as ability for business to specify preference via the client profile to be displayed during checkout
4 votes -
When making a new employee, send boulevard invite out as default without having to manually send it out.
often i find we are forgetting to send out the account setup email invitation. If sending was default upon account creation, one less thing to do for management
1 vote
- Don't see your idea?