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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7155 results found

  1. option for cancellation in RED - that says SAME-DAY CANCELLATION to show in service history

    2 votes

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  2. When adding in "columns grouped by month" in a beta report, the months should be in chronological order if the report date range started the year prior.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  3. I'd like to charge a $50 deposit on all filler appointments. However, I do not link a fee to the appointment, but rather the product. With the current % state, I am unable to charge a deposit (because even 100% of $0 is still $0)

    30 votes

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    1 comment  ·  Admin →
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  4. Ability to remove client's last name from the confirmation and reminder email greeting

    1 vote

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  5. 17 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  6. I'd love the option to still offer group appointments for online booking, but only for groups of 2-3.

    Right now we will sometimes get larger groups 4/5/6+ booking online which not only gets complicated, but we also have a separate process internally for larger groups.

    7 votes

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  7. when adding OR removing a specific provider as a request, it would be nice if the heart next to the name would be added/removed from all the services for the same client, instead of having to click each individual heart if they are getting multiple things done

    5 votes

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  8. Better credit card decline error messages. More informative on why it declined, what it means, and what to do.

    5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  9. The error message that pops up when payments have been blocked are unhelpful as it doesn't specify the reason for the error. There should be a more detailed error message to let customer's know that payments have been blocked.

    1 vote

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    0 comments  ·  Admin →
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  10. Would like to set vouchers to cover produts

    30 votes

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    Waitlisted  ·  13 comments  ·  Admin →
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  11. When rescheduling an appointment at checkout, it would be helpful to see the number of weeks between the client's last appointment and the appointment that day.

    For example, when checking out, I currently have to manually count the number of weeks between the client's last appointment and the current appointment. It would be helpful to have it calculated automatically when rebooking.

    3 votes

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  12. We'd love something similar to the Front Desk view that has a list of unconfirmed clients on the mobile app so our stylists can see it from their phones if they aren't at the salon. Or even if the unconfirmed appointments had a symbol or different look on the mobile app to easily identify them, that would be helpful so we can attempt to reach out to them directly.

    9 votes

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  13. Perhaps make it an option in case some businesses don't want it, but we are constantly chasing ppl for their addresses. It's hard to remember at check in check out. Our old booking system had a flag/alert to remind you to get address when checking out so that was at least helpful. We send New Guest cards and Holiday cards out and none of our new guests have addresses on file :-(

    2 votes

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  14. Having an option for personalized color codes. ie instead of stylist group colors, appointment colors for return request, return non-request, pre-book, new request and new non-request etc...

    15 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  15. The business would like automated text to be sent to clients when the membership is about to expire.

    10 votes

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    1 comment  ·  Admin →
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  16. Occasionally when adding a tip to the checkout window from the dashboard the system will round my tip and throw off the transaction. I use two decimal points to allocate tips when someone leaves a flat amount for multiple providers so I can split the tip evenly among them. Today I am entering 16.85% and it keeps rounding to 17%. Sometimes it doesn't do that, but sometimes it does. The work around is to do the math and enter the dollar amount, but it is frustrating to have numbers change after entering them.

    1 vote

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    0 comments  ·  Admin →
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  17. We feel it is very important that Boulevard gives us the option to print receipts that the Merchant and Customer copies are seperated automatically by the receipt printer. We are using the exact recommended Hardware. Our old booking program, their technical support team knew the exact settings for the recommended printer for the recommended browser to use on the desktop (Chrome). They knew every code for the settings to make every part of the program user-friendly in all aspects, including printer settings. I did reach out to the hardware company - Star Micronics, but I have a feeling this is…

    2 votes

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    1 comment  ·  Admin →
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  18. New front desk person closed out a future appointment of a customer rather than their appointment for that day. Paid with voucher. A warning that it wasn't an appt for today would have alerted.

    6 votes

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  19. Limit the number of times a client can reschedule an appointment. For example, if the appointment was first booked in February, it should not be possible for them to rebook into April as we have some seasonal services. I'd like for clients to only be allowed to reschedule an appointment no more than twice. After that, they should have to book a new appointment and place a new deposit.

    26 votes

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  20. Allow the ability to track Google Adwords Campaign goals by allowing Google tracking snippet or AMP ID in Booking Widget to track completed bookings. This would allow us to correlate our total Campaign spend to Conversion ratio.

    I would suggest this be added to the location detail page under the existing google analytics tracking ID (as code snippet or AMP ID)

    9 votes

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