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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7745 results found

  1. It would be great to see the actual time that is open during the process time of another appointment for double booking purposes. Right now, when you hover over an existing appointment that has an open space during process time, it shows the time of the existing appointment and not the open time. It can be confusing to determine what the open time is.

    3 votes

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  2. 20 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  3. The business would like to be able to choose if a debit or credit card can be used. They would like this to be a setting that can be changed at any time.

    3 votes

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  4. It would be helpful to be able to actually speak to someone whenever a question/problem pops up. The support is great but sometimes time doesn't permit typing and waiting for responses.

    2 votes

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    1 comment  ·  Admin →
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  5. Have a way to embed a place for clients to enter their emails to be put on the marketing list

    4 votes

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  6. We need to be able to make changes to the client instructions email and receipt note at the brand level. Right now, if we're changing even just one small thing in those messages, we have to do it one by one at all 20+ of our locations

    5 votes

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  7. Have one time discount codes that are personalized and sent with Birthday marketing messages. This prevents abuse by using them more than once, and provides us something to share with our guests for their Birthday.

    25 votes

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  8. The. business would like the Professional App to be supported on Tablets. Right now it only works on mobile devices.

    1 vote

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  9. The business would like to be able to limit per computer who can login to the dashboard.

    1 vote

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  10. The business would like the ability to run a report on providers to see how many clients have requested each provider.

    2 votes

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  11. It could be very useful if, maybe on a monthly basis, we could receive a log or summary of all of the outreaches from our team to the Boulevard support team. It would help us to identify any gaps in our training, identify patterns, etc. It could even be anonymous, the goal would not be to get any of our team members in trouble, really just to identify where they might need more support internally.

    4 votes

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  12. Ability to disable the "Other" payment method by shop location and/or at the brand level

    4 votes

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  13. For instance a stylist sees 100 clients and 32 purchased retail it would be 32%. I know on reports it shows #guests with product, but a % would be nicer for KPI tracking so we don’t have to do the math. The % guests purchasing retail, units sold, and retail $$$ would be nice for staff performance also.

    6 votes

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  14. Under our previous system (Booker), clients could walk in, select a gift certificate template, tell us who it was for, what they wanted included on the gift, add special messages, etc. and we could print a nice color gift certificate for them to take with them. While we were talking with the sales folks at Boulevard, I was led to believe that this is also possible with your system (this is in addition to clients being able to buy gift cards online themselves without our help).

    So far, I have not been able to find anything close to this with…

    11 votes

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  15. We had an idea for rescheduling! So - when clients cancel it will show in their profile history, however when we reschedule it does not show. It would be a good idea since clients reschedule often.

    33 votes

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  16. Provide businesses a method to elect what information is required for client profiles (First name, last name, phone number, email, CARD ON FILE) and then any instance of a client not having all of the required field filled, a UI element across any instance of their name (except in reports) that denotes that something is missing. This would create great automatic feedback that our staff and receptionists would pay attention to and correct whenever they can.

    2 votes

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  17. 10 votes

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  18. Hello,
    When a client books for someone else like their spouse, sibling, or friend, and books the appt under their own name, it would be really nice o be able to switch the names/info without cancelling the appt. Cancelling is such a hassle when the guest is right in front of you and we need to make a quick change before they go back with their provider.

    We also like to keep notes on our guests for future reference on massage and skin care protocols, cannot link notes to the right profile if we cannot switch the names.

    thank you…

    105 votes

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    Waitlisted  ·  11 comments  ·  Admin →
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  19. When rescheduling an appointment at checkout, it would be helpful to see the number of weeks between the client's last appointment and the appointment that day.

    For example, when checking out, I currently have to manually count the number of weeks between the client's last appointment and the current appointment. It would be helpful to have it calculated automatically when rebooking.

    3 votes

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  20. Want Shopify to automatically sync new clients on both systems

    4 votes

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