BLVD needs to recognize clients by phone number - so many people have different email addresses and don't know which one they signed up with so it ends up with duplicate profiles that we always have to merge

NEEEED this ASAP

Also a report to identify duplicate information on multiple profiles could help us find these people.

we have many clients who are starting to book online instead of calling in as they have done for the last twenty years. we love the ease of online booking but have an issue with BLVD creating a new profile for clients who are NOT NEW. This is an issue because history is not show, notes are notes are not seen and newly important, the newly released referral program gives discounts to NEW clients during online booking and if it is long-time clients first time booking, they receive the discount as well.

We had to shut this off in Vagaro as it makes mistakes....pls do not make auto merge...but DO create auto identify. The merge should be manual but the finding of the clients should be automatic.

If they cannot monetize it, it won’t get fixed

When is this going to be addressed?! This issue was raised back in 2020 and it is now 2025, has over 500 votes and still nothing has been done which is extremely frustrating to our team and our clients.

This needs to be done ASAP! We keep merging the same client profiles over and over again and since the profiles are identical we must alter one profile, save it then go back to merge and merge the 2 unnecessarily created profiles!
Please deliver ASAP it was requested 4 years ago!

There is also not a way to charge new clients and existing clients a different deposit fee when they book. It is critical to keep data clean and organized. New clients and existing clients should not follow the same path when booking, they are not the same.

in vagaro there is a merge feature that shows the percentage that accounts are likely to be the same clients. for example if they have the same name and emails or phone number this might be a 90%. Any form of merge recommendation would save us tons of time and organize better data.

A duplicate button that shows all duplicate profiles, or a report that shows all duplicates.

too many clients make a new profile when scheduling online! we don't know how many multiple profiles there are until we see a returning client marked as new. it would be nice to see possible multiple profiles....by same numbers and same names.

Even a report that shows potential duplicates would be helpful. I cobbled something together in excel to do this, but it was kind of a pain to work with. If there is an easy report (especially if it could be shown live with the "merge Clients" screen as an integrated tool it would be easy to maintain fewer duplicate profiles.

When clients are booking online, we've noticed they are sometimes creating multiple different profiles. We'd like to suggest some sort of solution to stop them for creating multiple profiles for themselves.

Automated duplicate client search that would allow for merges to happen in bulk.

We need to figure out a way to not let someone with the same phone number have multiple accounts. We get 4 or 5 client profiles with the same number as a way to cheat our new client offer. We need to have a way to either block this from happening or provide an alert of the possible duplicate.

So true, as an alternative, have a report that shows duplicate clients, clients who have the same phone number, and LAST names that are very similar. If we make a typo in a last name, we have a duplicate client and there is no way to find out. Our last software had a search that said "sound like"and that was awesome to find those awkward duplicates.
The issue with all the dupe clients is that is skews the RETENTION REPORT completely and that is the pulse of the business!

Ability to merge all duplicate client profiles at once rather than having to do it individually.

Be able to run a scan and find possible duplicate client profiles to merge.

Duplicates happen often and it would be great if not a report a way to search for duplicate phone numbers/similar names so I can manually merge!