Custom Automated Text Messages
Today we manually text message clients when certain actions or appointments are booked/take place. It would be great if we could build this message workflow and automate these steps. We have been complimented on our customer communication methods and this form of automation would ensure no client is being left behind.
For example:
RELEASED AFTER AN ONLINE CANCELLATION BY A CLIENT:
Hi XXXXX - Thank you for letting us know about your cancellation. It is appreciated. Did you have an alternative date and time in mind that we could hold for you? XXXX @ Lash Lovers
RELEASED THE DAY BEFORE A FULL SET OF LASHES - FOR NON MEMBER
Hi XXXXXX - We are looking forward to seeing you for your new full set of eyelash extensions tomorrow! We have prepared this helpful guide on how to prepare for your visit to achieve the best results. The "Prep" section is the most useful - https://www.lashlovers.com/first-visit. Also, if you would like to save an additional $XXXXXX tomorrow, we can talk to you about our Refill Membership when you are here. You get 10% of your Refills, Products and Services, plus 50% ALWAYS on your full sets! It's month-on-month, pause/cancel any time! Look forward to seeing you soon! XXXXXX @ Lash Lovers
RELEASED THE DAY BEFORE A FULL SET - FOR MEMBER
Hi XXXXXX - We are looking forward to seeing you for your new full set of eyelash extensions tomorrow! We have prepared this helpful guide on how to prepare for your visit to achieve the best results. The "Prep" section is the most useful - https://www.lashlovers.com/first-visit. Look forward to seeing you soon! XXXXX @ Lash Lovers
RELEASED THE DAY AFTER A FULL SET - 1-2 HOURS AFTER APPOINTMENT COMPLETION
Hi XXXXX - Thank you for spending time with us today. I am glad you enjoyed your experience! I am confident you we discussed the initial and ongoing after care of your lashes with you but as a helpful guide, please take a look at our dedicated page on our website for some additional tips! - https://www.lashlovers.com/aftercare. As discussed, should you have any issues with your lashes over the next 2-3 days, no matter how small, let us know so we can take care of you. Look forward to seeing you again soon! XXXXX @ Lash Lovers
RELEASED THE DAY AFTER A FULL SET - 2 DAYS LATER
Hi XXXXX - I am reaching out to check how you are getting on with your lashes. I am cognizant that for all our guests that for many it's the first new full set in a while and I really want to ensure we take care of any premature shedding and problems if you have had any. Look forward to hearing from you. James @ Lash Lovers.
Lovers Lane
shared this idea
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Natalie Hirschfeld
commented
wants more control over reminder texts and emails
for example, wants both text AND email sent both 5 days, 3 days, and same day of the appt"text and email reminders at 5 days, 3 days and day of appointment "
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Alyssa Stilwell
commented
I would love to be able to schedule a follow up automated text after initial visit asking how the patient is doing. Some of our treatments take a few weeks to notice results and this would make our lives easier if it is customizable and automated. Please build this out!
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Jason Koob
commented
To help cut down on no shows or last second cancellations we would love the ability to add one more SMS text reminder to the current ones available. A lot of people need that last minute reminder (I'm guilty of this as well) to say something like ..... Don't forget, your appointment at (company) is at (Time) Can't wait to see you! Or something to that regard. I believe this last ditch reminder effort would go a long way on cutting down on no shows plainly because people forget they had an appointment often.
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Summer Jensen
commented
to automate a text response upon an event. For example when a client confirms the system could send a follow up custom text. "would you like to add on a 15 min hand massage? press y for yes"
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Xavier Hernandez
commented
We think having a feature that would allow us to send automated thank you messages after appointments would help our customer service tremendously!
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Matt Bonica
commented
Add another reminder text that is sent out morning of appt.
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Front Desk Topsham
commented
a text that goes to the client thanking them for their patronage and reminds them of the products you recommended
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Jeffrey Calkins
commented
We'd love to see the availability to adjust the timing appointment confirmations are sent out. Ideally we'd like to send out 1 a couple days prior to the appointment & another a couple hours before the appointment.
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Kelsey Tikker
commented
Our clients were used to text confirmations, as well as e-mail confirmations. Just an idea :)
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Lauren Benon
commented
Send out an automated text message that goes to clients day of to let them know to text the same number back when they arrive and the stylist will confirm when they are ready to be seen. Keeps things contactless for COVID - something booker accommodates currently.
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Meli Batimana
commented
Customized reminder text or email to be sent out a few weeks/months after certain services.
Ex. If a client gets a balayage service, and if they haven't prebooked, in 4 weeks they get sent a reminder text or email to book their gloss/toner appointment.
I believe Acuity Scheduling already does this because I get sent reminder emails from the esthetician who does my lashes.
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Jaclyn Wenaas
commented
work with third party email or text platform to schedule automated texts or emails after a client visits. Or if we haven't seen a client in x days, it sends a "we miss you" type email
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Jaclyn Wenaas
commented
create a way to schedule automated texts or emails after a client visits. Or if we haven't seen a client in x amount of days, have a way to send a "we miss you" type email.