6501 results found
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link appointments together when clients schedule online
When clients schedule multiple appointments online, the system does not link the appointments together.
10 votes -
Add Initial Ability to Forms
Please add the ability for a field that allows patients to initial certain sections. This is important for consents/forms. Thank you.
12 votes -
Add a TO DO List or Client Follow up
Considering adding a to do list or a client follow up list, ie follow up with T. Hall to reschedule, or return client phone call.
7 votes -
Change the Text Language of Booking and Reminders
Change the Text Language - Guests are coming in a day early because the language used in the booking and reminder texts is confusing them.
"Free cancellation or modification before Thu, Mar 28, 2024 at 2:00pm CDT. After that, changes will result in a charge of 50% of your appointment total."
We had 3 people in today come in alone. Happens A LOT. I think this is an unintended consequence.
8 votes -
Add ons for IV Therapy
When adding "add on's" especially for IV Therapy, I need to simply add injectables to a base appt. time slot, not separate appts slots. The scheduler gets unnecessarily convoluted.
1 vote -
Pre-Sell A Single Service
We are a med spa and we run sales often. There are many times where we are offering services purchased at a discount to be used in the future. It would be extremely helpful to be able to pre-sell a service, to be redeemed at a future date. This was possible in Mindbody, and has been a big issue for us now. We essentially have to sell them a giftcard or an account credit in the amount of the service including tax for them to put towards the service later. Our staff cannot stand the work around and it is…
6 votes -
Change location for pop-up events
Ability to change location for pop-up events at external sites
1 vote -
Text Message File and Client Notes File Downloads. It's needed to respond to Disputes
I have to screenshot text messages and client notes to respond to disputes. So if it's possibe to download the information it would be better and easier to attach all the documents needed to properly dispute the charge backs.
3 votes -
3 votes
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New client referrals from one co-worker to another need to be traceable.
When a co-worker refers their existing client to a fellow co-worker there should be a way to record it in the system so we can run reports reflecting these new client referrals. Otherwise, staff can claim they never get referrals, when they actually do, but there is not a report to run & show it.
2 votes -
Take out cost of service out on packages/vouchers
We pay our girls a commission split after cost of service is taken out but we sell a package, when it is redeemed, the cost of the service is not being taken out. This is a nightmare for us as some costs of services are quite high. We are currently not able to use the package feature and have to use account credits but that makes it hard to keep track of what the credit is for exactly.
1 vote -
Membership minimum commitment required
Ex: customer must be a member at least 3 months before being able to cancel
4 votes -
Why have most of these ideas been sitting for more than a year
Alot of these ideas are things that should have been implemented from jump for salons and medspas. Pretty standard. Most of these have been waitlisted for a year. What is the point of voicing concerns if there is no action taken? If Boulevard gives us a capability on the admin side it should be flushed. out for all possibilities and needs to make things EASIER. No reason most things are manual entry when we have hundreds of clients.
3 votes -
Email formatting when non white background is used
If creating an email with anything other than white background, a white bar will be included at the top of the email. This happens even with the included templates. Why?
2 votes -
NEW Audience Builder 3/24
The "new" features released 3/24, all of which should have been included with version 1, are still woefully short of useful. I'm floored by the remedial functional specifications that must have been provided to the developers for this update, they should be capable of more. Does Boulevard even have a team of qualified people to review what the functional spec should include?
How does this "update" roll out without the functionality of (and combination of) $ dollar amount spent? This is a key metric, is it not?
Also completely missing the mark is "products purchased", has anyone actually test driven…
3 votes -
Client Call Log
Implement a "Call Log" that will direct show within the Client profile.
2 votes -
Guest should be able to edit their BLVD rating
We had a guest come in who accidentally clicked the wrong rating for his appointment and then couldn't change it. Or at least let us be able to add notes to the rating that we followed up with the guest.
1 vote -
Option to change the staff member that completed the Chart
Incase of a mistake of a staff member completing the Chart in another staff member’s dashboard, it would be nice to be able to change the name of the staff member that competed the Chart.
7 votes -
All new appointments made online AND BY STAFF/FRONT DESK. Needing to monitor all new appointments that are made is critical.
Just like there is a cancellation list/notification for each cancellation, there should be a list for all new appointments made, not just online, but by ALL STAFF/front desk as well. Especially when training new staff at the front desk. As an owner, I can't monitor or review their work and ensure excellent customer service, up front for these appointments, in case they make a mistake. I think an All New Appointment log is critical to monitor all new business coming in.
3 votes -
Reporting on Membership Cancellation Reasons
Now that we're required to enter a reason why a membership is being canceled, we need to be able to report on this data to understand the most common reasons why clients cancel memberships and track them over time.
3 votes
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