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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6492 results found

  1. 3 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  2. Right now, I have to figure out a way to get forms to clients when they sign up for a membership, and there's no decent automated workflow available for this. It is cumbersome. So instead of trying to automate it, I send the forms myself... but this is counterintuitive for someone that is actively purchasing a membership, spending the money, and then receiving a contract to sign later on - after they've already committed themselves. It needs to happen in order, in the same workflow process.

    A new membership purchase might not be caught until later on in the day…

    16 votes
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  3. Our office would like to be able to create bundle service packages with prepaid treatments that can be received at a later date. Example: package of 3 microneedling treatments that are done 4-6 weeks apart. The patient can purchase them all at once at a discounted rate but we need to be able to into the invoice and receive or finish the services for records.

    1 vote
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  4. Would like easy visibility into start date directly on Membership page (vs in a report). Also, would like to be able to filter and/or search by plan name on this page.

    3 votes
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  5. Being able to send an invoice with several lines for multiple payments... would be great!

    7 votes
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  6. We would like our front desk to get an email anytime a client books online and has a scheduling alert in their profile OR if a client leaves a note in their appointment when booking online. This will prevent our front desk from missing important notifications and changes that need to be made ahead of time to an appointment can take place before the day-of.

    4 votes
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  7. Some of our stylists have suggested having a direct link to book with them for their IG profiles. This would save the client time from being directed to the booking link on our website and have to choose their preferred service provider.

    11 votes
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  8. Our patients are requesting the ability to send and receive documents/attachments to our office securely through the patient portal.

    It would also be helpful if patients could view a read-only version of documents they have previously signed (ie: post-treatment reminders).

    13 votes
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  9. Blvd needs to understand why other platforms have prioritized reviews and business listings/a directory of the companies that they work with. Essentially the blvd universe. If you are on a platform that does not list your businesses and have customized follow-ups for reviews, then you are falling behind. My SEO company has advised me to sign up for other platforms based on the fact that Fresha, Massage Book, Mind Body, etc., have business listings that are pulling those companies that use them higher in listings and bringing them more business due to showing up higher in search. I also currently…

    34 votes
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  10. Customer would like to be able to delete Gift Cards that meet certain criteria.
    Example:
    Gift Cards with 0 balances
    Gift cards that are older than a specific time frame

    2 votes
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  11. only allow marketing emails to be sent on a per location client basis. Right now Franchisees are able to send marketing emails to other locations' clients due to having access to the full client list within the dashboard.

    4 votes
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  12. The new app needs to reflect when people are checked out.

    2 votes
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  13. 1 vote
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  14. This would be instrumental in helping businesses that have staff all over the place work together alongside Blvd in-house support. I'm thinking that the Blvd helpchat (bot or person) can communicate with the slack channels for Blvd businesses. Advantages include, does not require full instance of dashboard to ask for help, can have group chats and bring other staff in so that multiple operators can get the solutions from Helpchat without having to copy/paste and screenshot things to each other, provides service providers who never use dashboard to get a way to seek assistance on using features.

    1 vote
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  15. Hello! I'm a receptionist and it would be really helpful to be able to select multiple waitlist clients for bulk deleting and clearing up our feed, especially when it gets so bogged down, opening the waitlist can cause chrome to crash when it's overloaded. Also our clients aren't able to select "first available" as an option for date and time and this causes them to have to create several waitlist profiles which only further bogs down our system. Thank you!

    4 votes
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  16. All memberships sold at the business should be skipping the first term voucher, so manually checking this at each sale leaves too much room for error and potential revenue lost if giving a voucher away accidentally. Having the ability to indicate that any time X membership is sold, the first term voucher should be skipped, would be extremely helpful

    2 votes
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  17. there should be a way to track if they owe money for an appointment they late cancelled or no showed and the card on file declined or wasnt present. like a negative account balance where in order to book there account must be brought up to date first.

    21 votes
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  18. Client forms for med spas should be provided and the editing/creation more robust. Other med spa software provides hundreds of forms. AmSpa has available forms that would be great to have access to here: https://americanmedspa.org/medspaforms

    3 votes
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  19. Many of my staff members (in different privilege groups) are capable of completing a purchase order upon receiving inventory. But I don't necessarily want them to have access to all the tabs under "Manage Location", especially Billing and Staff Schedules. Please allow extra flexibility in assigning access for privilege groups.

    35 votes
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  20. Can't create a library of images so I have to upload everything every time I create a new email

    2 votes
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