5942 results found
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An automated system to re-run credit card for no shows that block their card until the debt is satisfied
We have had it happen a few times now that a no-show will block their card so as not to be charged for the missed appointment. This is unfair to us as a business since we have a strict no-show policy and our team expects to be compensated for their missed revenue. It would be nice that when marking an appointment as a no-show or late cancel the system would keep trying periodically until the debt is collected.
5 votes -
Timecard Real Time
Hi! Is there any chance that we can have the timecard give the hours worked by day and for the week as the time adds up in real time? This way our hourly staff that need to hit certain hours can plan accordingly. Thank you!
3 votes -
One service provider linked to multiple rooms
One service provider can service up to 3 rooms on their own, even if the services start at the same time.
1 vote -
Ratings at checkout
We'd like the option to trigger the rating screen at checkout through the Duo, similar to how gratuity is collected.
2 votes -
Additional settings based on applied tags
utilize tags to mass apply settings such as whether those clients see an option for gratuity at checkout and other client accommodations
2 votes -
Send same day reminders only to unconfirmed clients
Option to send same day reminders only to unconfirmed clients.
5 votes -
Allow customization of what cancellations are shown in client portal
We often have to cancel client appointments for administrative reasons like combining multiple appointments, changing the name to a spouse, etc...
These cancellations marked as "Mistake or Error" still show up in the client history in the new online portal. We have had multiple clients reach out asking why we cancelled their appointments because they see the cancellation in the portal.
It would be great to have the Mistake/Error selection not show in the portal (or some way to choose which ones do show in there)
4 votes -
Limit offer codes to one per checkout window
Only allow one offer code to be applied in a checkout window
14 votes -
An option to create a report that would be organized by Appointment date instead of sale date.
Sometimes, services are not checked out same day but we would still like to calculate how much of our sales were actually from that day.
2 votes -
An area for clients to add notes when making an online booking
We sometimes will have clients that aren't sure what they've gotten in the past or aren't sure what the service they want is called. It would be great if they were able to leave us a little note when making a booking to make sure they booked the correct service.. Otherwise they may book a service that's much longer than the one they believe they're getting.
2 votes -
Allow for scheduling 2 appointments at the same time ON THE APP
it scrolls ahead or behind 5 minutes no matter how you try to correct it. You can do it with no problem on desktop. The app keeps changing it.
3 votes -
Add the Load More feature to cancellation log when searching by Staff member
Currently the Cancellation Log only loads data from the past two weeks once the Staff Member filter is applied. Adding the load more button will provide the ability to broaden the search past those two weeks and make cancellation audits by staff member much easier.
1 vote -
Failed payment membership emails
Ability to receive a notification when the emails are sent and when the accounts are updated and also have a feature in the dashboard to be able to search who has been sent the failed payment emails
1 vote -
3 votes
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Better (or complete) add-on indications and visibility in app
Appointments with a time extension or add-on are not displayed correctly in the app. You have to click on the appointment to see all the extensions and add-ons. This is a problem because it's easy to miss something that needs time to prepare or set up before an appointment. As an example, we have hot salt stones that need to be turned on at least 45 minutes before an appointment or they won't be hot enough.
8 votes -
2 votes
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assign equipment to room
It would be very helpful if you could assign equipment to a room.
2 votes -
See used voucher names in order info
It would be really helpful if we could see the name/SKU of vouchers used in orders. We have a few different memberships and also often award promotional vouchers and being able to quickly see which exact vouchers were used at which appts/which orders would be helpful.
2 votes -
Photos to open in the browser
All the before pictures I take are saved in the profile, but to open them they open in individual browser tabs instead of opening as a pop-up within the exist browser. It would also be nice to have a little thumbnail that shows the photo before I click on it.
2 votes -
Register function to view denominations and activity log of denominations
Have a register feature to view previous and closing day denominations and also keep security of business data in mind
- View denominations when exchanging cash for change
- Taking in cash
- Also have audit reporting capabilities for overages/shortages5 votes
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