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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6946 results found

  1. Photos uploaded to gallery by treatment/date

    uploading photos in an organized way so that we can click gallery and see what treatment/date each photo is from without having to change each photo manually.

    8 votes
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  2. Provider and Resource schedule independent of each other

    Problem: Resource schedule mirrors provider schedule for a service. Patient is using a treatment chair during the entire duration, however provider can see other patients while the first patient is doing an IV treatment. Schedule allows other appointments to be booked for that treatment chair (resource) even though it's "busy".
    Solution: When creating/editing service, have a box to select if resource is "busy" during processing time, even though the provider is not.

    1 vote
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  3. It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment

    It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment.

    1 vote
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  4. ability to charge a set missed appointment fee for free consultations

    currently, you cannot charge a missed appt fee on a free service if you have your MAF set to a percentage. (which we prefer since larger appointment times/services cause more lost productivity when cancelled late/missed. HOWEVER we think it is important to offer free consultations to encourage people to come check us out. Today, though for example, we had a lady book consults on 3 services for an entire hour block...and no showed. We had no way to charge her other than to put a bill on file if she tries to come in again. This just really should be…

    3 votes
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  5. Membership Changes

    Membership changes like day of monthly renewal or changes to type of membership plan should be an edit option rather than having to cancel current membership and then resign patient up for new plan all over again.

    2 votes
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  6. Allowing referral credits to be applied to accounts after first visit

    The automated referral program should allow you to add the referral credit not just at the first visit for patients. Sometimes patients come in and only have a consultation done or we may miss the giving the credit at the first visit. The option to add the referral credit in should remain in the checkout window even after the first visit is completed.

    1 vote
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  7. Block clients from booking with a special hair/nails stylist

    Instead of blocking clients from booking with EVERYONE, but sometimes only a specific stylist doesn’t want to accommodate a customer and don’t want to get booked by he/she again.

    We should have a blocking clients from booking with a specific stylists

    2 votes
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  8. make note of who is booking/checking out appointments. I can never find who cashes out the appointment.

    When a guest books - if tells us if that was booked by our system or the online booking. When it comes to finalizing payments and closing out the appointment, I can never trace it back to who it was to correct any mistakes made at check out.

    1 vote
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  9. Pop up notes

    Please make an easier way to draw attention to a note. Like a sticky note or post it that can be attached to an individual patient document or chart. Bonus if you can tag staff members to direct attention to the note

    1 vote
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  10. Inbasket

    It would be so much more efficient if there was an in basket for medical directors that all documents or forms needing to be signed would be due sent to. This would save so much time and duplicate work.

    1 vote
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  11. "Arirve" twice for separate appointments on the same day

    Make it to where clients arrive twice when they are booked with two separate providers. For example, if they have a lash appointment an hour before a hair appointment, they can "arrive" twice so each provider knows when they are ready for the next service.

    1 vote
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  12. Restrict clients from changing their names when booking a return appointment

    Disallow clients the option to change their first or last name when they are already logged in and booking an appointment.

    2 votes
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  13. Create a one month view options for viewing

    Can you please create a one month view of appointments?

    2 votes
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  14. Alert for Refund Failures

    When a refund is initiated and fails whether due to a processor error, expired card, or other issue there is currently no automatic alert to notify staff. As a result, these failed attempts can go unnoticed unless someone manually checks the status, increasing the risk of unresolved refunds and negatively impacting the customer experience.

    We are requesting a feature that triggers an in-app alert to the location’s Notification Center as well as an email to the location’s designated email address when a refund fails. This would ensure the appropriate team is immediately informed and can take corrective action without delay.…

    2 votes
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  15. "Star" Important Notes

    Be able to 'star' specific notes that need to stay at the top of the "note" section!

    5 votes
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  16. We need separate tabs for appointment history and purchase history!

    We have people that come A LOT so having to scroll through all of their appointments in order to get to their purchases is very time consuming, especially when a client is standing in front of you waiting. Thanks!

    2 votes
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  17. Tell us the gift card balance at check out

    Tell us the gift card balance at check out. Or have an area where we can scan their gift card and it show what is left!

    7 votes
    1 comment  ·  Admin →
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  18. It would be helpful to have customizable features under the clients name.

    It would be helpful to have customizable features under the clients name. Things that are linkable to the chart notes like DOB or allergies. If they could be posted on the calendar view under a clients name within their appointment. That way we can see important details as glance.

    1 vote
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  19. One commission report for multiple locations.

    I have artists that work at both locations and since we are on a sliding scale it woulds be helpful to base their commissions on the total from both locations not just one.

    1 vote
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  20. Make a search bar in the the forms and charts section to quickly find the document you are looking for

    I would like to be able to search for a form or chart I want to be able to quickly find and make updates as needed.

    1 vote
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