5878 results found
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Venmo Integration
Many customers opt to tip via Venmo, and the business would like to be able to capture this in reporting, but also outside of the system so they do not incur cc fees
3 votes -
1 vote
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Control the order forms are displayed to clients
We created a from for clients to approve electronic signatures and would like to control that form being the first form they see/complete, before moving on to the rest
3 votes -
Commission + Add-ons Report
A report specifically around add-ons and the commissions that are tied to them.
7 votes -
Save Caller ID information for Missed Calls from Caller ID Feature
Client would like to see a place within Caller ID of any calls that she missed (so she knows who to call back if they call after-hours or she is busy with a client).
5 votes -
Checkout order - flow
The ability to have the card swiped first, then the client signs and adds gratuity if desired. Currently, we have to sign and add gratuity first before swiping. Client does not like the order and says everywhere else in the world is currently doing the opposite order for charge outs.
13 votes -
Beta Reports: Offer Name attribute in all reporting
Ability to report on applied offers across all reporting, including the Detailed Line Item and Product/Service sales reports.
3 votes -
Calculating and/or charge franchise fees
being able to calculate franchise fees at each location
2 votes -
Credit Card Required in front desk/calendar view
option to make credit card mandatory for front desk and calendar view
42 votes -
Ratings For Cancellation Charged Clients
Ability to not have ratings sent on clients that are charged no show/cancellation fees. Currently, a rating will send and the client will usually leave a bad review because they are being charged for a service they did not receive.
Workarounds:
- Making a Product called Cancellation Fee (will mess up their reporting)
- Not sending a receipt at the time of charge (higher possible chargebacks from client)
- Turning off the ratings feature before charging a no show fee then turning it back on once processed and emailed. (a lot of extra work where admin is needed. FD will not have access…
12 votes -
Remove Staff Roles from Booking Widget
We use Staff Roles to distinguish and filter in our reports; specifically Booth renters vs. employees. Would like the option to remove this from the booking widget so we can name them booth renters and it's not visible to clients online
6 votes -
Easy Way to Post Positive Reviews to Clients' Websites
Booker/Mindbody has this feature, people can choose which customer reviews to push to their own website, where they are featured prominently with any associated comments
15 votes -
Restrictions for online/self-booking
Being able to block or restrict clients from booking appts/services within a certain time frame from another, restricting minors from booking, restricting booking a service that requires an initial appt
15 votes -
Wait list hour limitation
Have the waiting list not show options for hours that the business is closed.
Every week we go through to message clients that have added themselves to the waiting list for hours that we aren't open. It would be nice if that wasn't even an option.
4 votes -
Custom message for wait list
We have had several guests who are confused about what adding themselves to the waiting list means. (thinking it is actually an appointment, etc...)
It would be helpful if we had somewhere in the online booking settings to have a custom message about the wait list, and what adding yourself to it means.
4 votes -
beta report/ please shift to where all hourly employees can be seen in 1 report those of us that have multiple locations need this
because i spend to much time going back and forth in reports for both my hourly and commissioned stylists when doing payroll. a beta report would be a huge time saver for me
5 votes -
Merging Clients and Privileges
There needs to be a privilege option to either approve or restrict the ability to merge clients. Because this action is final it's quite dangerous to allow anyone with a log in to be able to perform this function.
5 votes -
See active time
When Active column is disabled, we aren't able to see the start and end time for appointments. It would be really helpful if we didn't need the active column to see this information in Front Desk view
5 votes -
sort purchase history by date including year
Andrea Martinez's purchase history isn't sorted by month/year and dates are jumbled so it's difficult to track and audit. Also noticed this with James Jeffrey. Both clients are members at the Gilbert location.
3 votes -
3 votes
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