7532 results found
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phone app to show more client details
In the case of quickly confirming client details such as address, date of birth, etc.. it would be helpful if the information was available to view in the boulevard employee phone app.
7 votes -
automatic text for missed calls
I'm a sole owner/practitioner and have the main line to the compnay routed to my cell phone. However, it will sometimes get listed as SPAM or missed while I'm with clients and therefore lose potential leads. It would be great to have a feature that we can opt in to where any missed incoming calls get sent a text message letting them know we are busy/if they have any questions/etc so as not to miss out on business.
5 votes -
Allow staff to add their own profile pic in the app
My staff cant even upload a profile picture in the app!!
6 votes -
make a report that will allow you to filter by payment method AND service category along with a date range
I want to watch the performance of a specific service category as well as how it is being paid for. For some reason you dont have this option anywhere. Expanded filters would be very good. So far I have found boulevard reports to be limiting and frustrating. MY old software from the 2010s had better reports. I'd love to see you improve this!!
TY!!!
1 vote -
Staff Links
Each staff member should be able to have their own link to send clients that will only show their services/pricing/availability. Espeically for booth rent business models. That way if they have a new client or lead they aren't sending them a link that has all of their "competition" on the same link
3 votes -
Time Blocks where you can keep online booking on
I switched from another scheduling system where you have the option to turn off online booking, or keep on online booking. That way if you need to know whats going on that day at work, like someone is coming in to shadow you, people can still book online, but you know other things going on it your day on the same calendar. The time blocks were different colors (either light grey or dark grey for example) so that you know that light grey is still able to online book, and dark grey is not, that way you don't get confused.
3 votes -
Appointment changes are changing many other things.
When changes are made to appointments, room assignments need to not change. When one service is updated or added, it changes the times for all their other services, thus creating a mess and confusion of when their original bookings were.
6 votes -
Flag for clients with notifications turned off
We have a client who repied STOP to our confirmation texts. She now receives no notifications of appointments. We need some way to identify this in our schedule so we can call her to confirm her appointments.
Can there be an automatic flag or emoji assigned for clients who have turned off/opted out of confirmations?
7 votes -
No show / Late cancellation Fee Split
Give us the option to customize the split of the fee between the service provider & business when a client is charged a no show fee. Example: I want to charge clients 30% of the service letting the provider take home 20% of the service and the business keeps 10% of the service.
2 votes -
Automatic Voiding/Deletion of Expired Vouchers for Recurring Memberships
Our business does not mind if expired "package/series" vouchers from a one time purchase are still displayed, however for our Recurring Monthly Charged Memberships that automatically add new vouchers every month, we would like for those to be automatically deleted from client profiles.
At this point, we have thousands of expired vouchers from active or in-active memberships that are starting to slow down opening and reading our member's payment method tabs. And deleting expired vouchers take a couple of hours per client depending on how long they have been coming.
This would be a HUGE improvement in efficiency and relaying…
9 votes -
2 votes
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Messages new client flow improvement
When you go to text a new client in messages and you type their name and it is not in the system and you click "+ New Client" it automatically deletes the name you just had typed in. When you book a new appointment on the calendar view and type in their name for a new client- it automatically fills the name you just typed. It would be much more effective this way for messages as well.
2 votes -
1 vote
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When additional services are added at checkout
When we add another service at check out, there should also be a time slot option and then those services should be added on the Calendar as well for history. At checkout, it shows the new added service but on the Calendar it remains as is.
2 votes -
Client availability to see before and after photos
We need a feature to allow clients to see their photos in their portal. Clients like to see and track their progress this would be nice, so that they can view this without coming into office to see these.
6 votes -
2 votes
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Add an option to adding services at check out called "add time"
The new feature to add a service at checkout is great, however there should be an option to "add time" with the service because without doing so it is negatively impacting someones utilization which is a key KPI in evaluating providers and their success within a business and its profitability.
Perhaps you can add the option to "add time with this service" as well for those of us who need it without having to leave the screen and add the service in to the appointment the regular way which would ensure that time is added and utilization is optimized. Otherwise,…3 votes -
Add built -in feature to suggest add ons/upgrades when the client checks in
Currently, Boulevard doesn't have a built-in feature to suggest upgrades or add-ons specifically at check-in. However, this is a missed opportunity. The system already suggests add ons when the client is booking an appointment online. So when the client checks in, the system should be able to ask the client if she would like to add any add on services associated with her appt since these are already in the system. This is another opportunity to upsell and generate higher ticket revenue. Please add this right away. Not all clients book online, some call or walk in. This will help…
4 votes -
Have a better history log for client profiles
If a guest makes a profile online and adds themselves to our waitlist but then cancels, that does not show up on their profile and now we're left wondering why the guest has a profile if they've never been here. Please add all history to client profiles, even if it shows as "canceled"
6 votes -
Not allowing deleting of other service providers notes. Only original provider that charted is permitted to delete.
Since multiple providers have access to same charts, need to have password or pin to allow deleting someone else’s charted notes. Too easy to delete notes.
6 votes
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