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  1. Make an additional Forms/Charts Section to hold Treatment Protocols and Facility SOP's that staff could pull up for review outside of a specific appointment (protocols could also be attached to specific appointments.) This would help to keep spa documents organized and give staff one place to go to look for information related to how to best perform their job, treatment protocols, etc.

    4 votes
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  2. Would be awesome if there was a way to create an offer code that would be applicable only when services are purchased together - for example we give 50% off a sauna session when it is purchased with another service.

    Currently we cannot have the system automatically apply the code since it will give the discount to the sauna as a stand alone service.

    71 votes
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  3. When a client late cancels or no shows their appointment, our policy is to charge a late fee/no show fee. When they do not have a card on file, we would love if there was a way to have a hold on their account in the amount of the balance they owe. This way they can take care of it themselves when rebooking online or it will pop up when they call.

    52 votes
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  4. We are trying to build the clientele of our new service providers. We are making offers specifically for them to get people in their books. It would be helpful to be able to make a "rule" and the discount code only applies when booking with that service provider.

    4 votes
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  5. Tired of scrolling down to find pricing for a stylist or colorist. Only show the services they provide or at least show them at the top of the screen.

    2 votes
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  6. It's a useful software that would be very useful for salon and spa owners.

    2 votes
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  7. The gift certificate/card feature at the time of checkout is wonky. Our clients want something emailed right away. I know we can go to our site and purchase the GC's that way but it is a slow process. I would love to request a GC PDF to be able to be purchased at the time of checkout when the client is in the spa. I would also like to request that either the system auto-generates a number for the GC or makes it clear to use the client's last name for the code.

    The sale of GC's for a spa…

    6 votes
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  8. This is beyond not ok. The system sends out reminders for cancelled and changed appointments. It makes us look completely incompetent and we have people showing up at wrong appointment times. Getting angry because they think an appointment they cancelled wasn't cancelled and they are going to be charged. Speaking of that. We have a 24 hour late cancel fee. Why does the system send reminders at 4:00pm the night before a 9:00am appointment? If we have a 24 hour late cancel fee shouldn’t the reminder go out 24 hours before the scheduled appointment time? This is 100% a BLVD…

    7 votes
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  9. Within staffing, have license information and expiration dates & reminders to staff when getting close to expiration.

    9 votes
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  10. Have a register feature to view previous and closing day denominations and also keep security of business data in mind
    - View denominations when exchanging cash for change
    - Taking in cash
    - Also have audit reporting capabilities for overages/shortages

    5 votes
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  11. For a membership with a future cancellation date, if their final payment failed and they go 'past due', membership should be 'Paused' instead of 'Cancelled' to allow a business to capture the final, unpaid renewal.

    1 vote
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  12. It feels cheap and the marketing is not robust enough to merit nickel and dimeing us. If the eblast capability were better, but the current email ability is limited. Yes, I'm salty. Consider an integration with a better marketing crm site like mail chimp, constant contact.

    15 votes
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  13. Sometimes tags are not relevant to one or the other but staff will choose them since they seem appropriate, which then may cause unintentional downstream activity.

    Example tags that staff put on appointments that should only be allowed as client tags: allergies, language barrier, always late, has previously no showed, extremely picky, big tipper, has disability, friends or family, etc.

    5 votes
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  14. Allowing usage-based products to be editable at the location-level without affecting all locations' settings for that same service.

    1 vote
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  15. adding a tag to a sale would help us track this

    1 vote
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  16. The business would like to add client accommodations manually through the client profile.

    2 votes
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  17. Let us have to option to add an expiration date to our gift cards. We do gift card specials sometimes but we like to run them to be used by a certain date

    2 votes
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  18. Please make it an option in sales to add a clients name and information after the sale has been completed.

    4 votes
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  19. Ability to NOT SHOW who a client is booked with. We move clients multiple times thought the day and cannot guarantee which technician will see them. Please add an option to disable the name of the provider from confirmation emails/texts.

    4 votes
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  20. Ability to pull reports showing incomplete checkouts, and also include these details in the report: "export with additional details like service, staff, etc."

    3 votes
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