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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7606 results found

  1. Allow creating a draft of an existing form for editing. I tried to update a form and wanted to take my time with edits and created a copy of the form. Once I went live with the new form it applied it to every guest even if they already completed the old version.

    It would be useful to have some method of working on a draft of an existing form that can then be re-issued as the current form so it isn't sent to guests that have already completed it. (only sent out once to each person)

    6 votes

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    1 comment  ·  Admin →
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  2. we should be able to grant access to reports by employee, not location. making it so I can grant access for each employee to view their own numbers w out seeing everyone else's.

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. Ability to programmatically upload a file into a client profile

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  4. ... promotions. Let's say my business wanted to offer a special discount for booking a service. BUT the discount is only eligible on certain days of the week, with certain staff, and we want to create it so that we not only have the clients payment method, we charge a deposit of the no-show fee. This would be the only surefire way using conditional offers, service restrictions per staff, and booking deposits, to make sure all of these are accomplished AND we are not relying on staff to perform them manually when booking in person or over phone.

    Thinking, NOT…

    3 votes

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  5. At current, if there are long names or long service names for services below 30 min duration there is complete cut off or bleeding of text beyond appt tile.

    Ideas include:
    First name, last name reduced to initial, service name truncation (perhaps removal of vowels?)

    CSS to make those appts with too much text be animation where the entirety of the names and service name scroll left to right so that all text is shown every 10 seconds or so (or some time equation directly proportional to number of characters).

    Create so that appt tiles are only representative of their…

    3 votes

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  6. Appointments appear based on the day they were booked, not the day of the appointment.

    Report - Booking Traffic

    • Pick a date to see Created Appointments & Cancelled Appointments.
    • Appointments appear based on the day they were booked, not the day of the appointment.

    Based on the date, see who created or cancelled an appointment with booking details such as the service, the stylist (with requested option), & appointment date.

    31 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  7. Green circle fees should not be included in the loyalty program points earned since its not a retail product or a service.

    1 vote

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  8. 13 votes

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  9. Treating an existing client as a new client if more than a certain amount of time has past since their last appointment.

    3 votes

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  10. It would be nice to have the option for the stylist to be notified via text when someone joins the wait list specifically for them. Sometimes stylists see their books differently than front desk and are able to fit them in.

    7 votes

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  11. When someone isn't quite ready to book, but says that they'd want to in Next month, we should have the option to mark it in a way where it notifies the admin team to check in on the first day of the next month.

    Additionally, the system should be surfacing the most likely to book at any given time and reminding us to check in with them.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  12. Right now we can only see data on offer codes once the appointments have been completed, so we have almost no visibility into promo performance until the appointments are complete.

    8 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  13. I've already selected the time I want by clicking it on the calendar and clicking "new appointment". Then I still have to reselect the time again to complete the booking?

    35 votes

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  14. A report that we can pull in a time frame that lets us see what we sold vs what we have in stock to be able to have a more accurate idea of what needs to be ordered and what is moving

    7 votes

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  15. 2 votes

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  16. There are additional customizable questions that would be helpful for online gift cards, such as:

    Purchaser's Phone Number
    Recipient's First Name, Last Name (in addition to email
    Gift Card Delivery - (E-Gift of Pickup)
    Ability to select whether to use credit card on file if there is one.

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. I would like to be able to send a discount link in a email or text marketing campaign that would allow the customer to click the link and then it takes them to the booking page and also auto apply's a coupon that i choose for that specific link. That way they don't have to remember a offer code, or re enter it at check out.

    13 votes

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    Hey there! While we haven't added this feature for all offers yet, we have recently added this ability for new clients to your business with our new client referral program!

    Existing clients can share their custom referral booking links with friends. When those friends go to book, a special first-visit discount is automatically applied at booking and it carries through to checkout. Learn more about the referral program here.

  18. a more significant color change to show on the calendar (schedule) when an appointment has been checked out.

    3 votes

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  19. I wish there was an option to automatically add additional time for new guest bookings with specific service providers or services. For example we have a Stylist that needs 30 extra minutes with all new guests and then we have a Colorist that needs 1hr extra with all new guests. Right now my front desk team have to mentally remember this for these service providers.

    3 votes

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  20. 22 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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