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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7196 results found

  1. Allow the ability to track Google Adwords Campaign goals by allowing Google tracking snippet or AMP ID in Booking Widget to track completed bookings. This would allow us to correlate our total Campaign spend to Conversion ratio.

    I would suggest this be added to the location detail page under the existing google analytics tracking ID (as code snippet or AMP ID)

    9 votes

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  2. We use the notes to store important information- including scanned forms since there is nowhere else to store them. It is very easy to delete these. You should be prompted to ask before deleting a note OR have a safe space for uploaded forms to be stored- maybe with the other forms.

    8 votes

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  3. When creating a new internal form (chart note) - It would be helpful to be able to assign it to a full service category instead of having to click each service individually.

    6 votes

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    1 comment  ·  Admin →
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  4. Ability for guests to add the service they’d like from the check-in app as a walk-in

    11 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  5. There are two possibilities when we are inviting the client back in to "redo",

    1) They will be seen by the same service provider. The client will be rebooked the same service, but no price should be listed nor pricing. In the background there would be either a commission pull from the first service (to combat the hourly wages being used to complete the same work again) and notation that this service is NOT to be considered an additional appointment or service, but a REDO for reporting processes.

    2) The client will be seen by a different service provider. Depending…

    2 votes

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  6. If a client gets a discount on their membership using an offer code, there should be the ability for that offer code to apply each renewal and the client continues to get the membership at a discounted rate

    1 vote

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  7. Small detail, but the products section in the gear tab has filters for Brands, Categories, Status. The products section in the manage location tab has Categories, Brands, Status.

    Swapping categories and brands in one of the places would be great (preferably in the gear tab). I find myself clicking in the wrong one to filter when I am in the gear tab because they are swapped.

    1 vote

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  8. We need a central place to save contacts and then in the locked section we like to save login details that only Admins can see. I want to save more contacts in here and then be able to search by their name, etc.

    1 vote

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  9. 33 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  10. 2 votes

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  11. We often have multiple purchase orders open at one time. Need to be able to see the "Memo" field on the Purchase Orders summary screen to figure out which one we are opening. Otherwise we waste time clicking through until we get the right one.

    1 vote

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  12. 4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. The business would like the ability to reset or a delete all feature for the waitlist. They said they have 1000 plus clients on the waitlist and would like be to able to start from scratch or rest the list at any given time.

    6 votes

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  14. Allow creating a draft of an existing form for editing. I tried to update a form and wanted to take my time with edits and created a copy of the form. Once I went live with the new form it applied it to every guest even if they already completed the old version.

    It would be useful to have some method of working on a draft of an existing form that can then be re-issued as the current form so it isn't sent to guests that have already completed it. (only sent out once to each person)

    6 votes

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    1 comment  ·  Admin →
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  15. we should be able to grant access to reports by employee, not location. making it so I can grant access for each employee to view their own numbers w out seeing everyone else's.

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. Ability to programmatically upload a file into a client profile

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. ... promotions. Let's say my business wanted to offer a special discount for booking a service. BUT the discount is only eligible on certain days of the week, with certain staff, and we want to create it so that we not only have the clients payment method, we charge a deposit of the no-show fee. This would be the only surefire way using conditional offers, service restrictions per staff, and booking deposits, to make sure all of these are accomplished AND we are not relying on staff to perform them manually when booking in person or over phone.

    Thinking, NOT…

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. We want to see data for walk-in appointments. How many does each shop get each month, are their trends between regions, do walk-in clients rebook, etc.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  19. We know that when keying in a credit card number for sale, the duo requires a customer signature on the iPad. We would like to request this signature for every purchase, including tap/dip/swipe. We would also like access to the signature to provide as evidence in the case of a chargeback.

    7 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  20. At current, if there are long names or long service names for services below 30 min duration there is complete cut off or bleeding of text beyond appt tile.

    Ideas include:
    First name, last name reduced to initial, service name truncation (perhaps removal of vowels?)

    CSS to make those appts with too much text be animation where the entirety of the names and service name scroll left to right so that all text is shown every 10 seconds or so (or some time equation directly proportional to number of characters).

    Create so that appt tiles are only representative of their…

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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