Settings and activity
1218 results found
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9 votes
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Ben Stevens
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9 votesBen Stevens
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2 votesBen Stevens
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2 votesBen Stevens
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5 votesBen Stevens
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1 voteBen Stevens
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18 votesBen Stevens
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10 votesBen Stevens
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61 votesBen Stevens
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3 votes
An error occurred while saving the comment Ben Stevens
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Having a method to record all cash tips in the dashboard and then report them as part of payroll would save so much trouble.
Ben Stevens
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4 votesBen Stevens
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2 votesBen Stevens
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5 votesBen Stevens
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32 votesBen Stevens
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17 votesBen Stevens
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233 votes
An error occurred while saving the comment Ben Stevens
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Just had a LONG checkout with a guest who was insistent that she was charged when booking the appointment. All I could do was wait patiently until she verified that the money never left her bank account. It is painful, and there is literally nothing I can do except stand and wait for them to see for themselves. Clarity on this for guests would be wonderful!
An error occurred while saving the comment Ben Stevens
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I have at least one person per week who INSISTS they already paid because of online booking. Clarity in this would save all of us lots of trouble in trying to find the transaction that doesn't exist.
Ben Stevens
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6 votes
An error occurred while saving the comment Ben Stevens
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I am glad that group booking exists on the website. I agree that it definitely needs work. I just tell people to call in when they need to book a group as it is easier (Even though the dashboard STILL does not have this functionality after 5 years of requesting it). Although issues like this help my front desk realize that AI will never be able to take their job.
Ben Stevens
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4 votesBen Stevens
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5 votesBen Stevens
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13 votesBen Stevens
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Support has really gone downhill in the past couple of years. I originally had a dedicated rep that reached out once a month, then quarterly, and now I don't even know if I have a rep anymore. And most of the support people have been less than helpful and much slower response times than we used to have. I feel like Boulevard is a black box that puts out software. I am not sure if or where the humans inside may be, but it is definitely hard to find them.