Settings and activity
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38 votes
Ben Stevens
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3 votesBen Stevens
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4 votes
An error occurred while saving the comment An error occurred while saving the comment Ben Stevens
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We often run a ticket for account credit, or create a "miscellaneous Service" appointment for the client paying and then merge the two in a group checkout. Neither one is super clean though. A smoother way to arrange that checkout would be super helpful!
Ben Stevens
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10 votes
An error occurred while saving the comment Ben Stevens
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Very frustrating when they have a gift card for the service amount but want to tip on a card. We have to ask them for the tip before entering gift card as the payment. Flow would be much better if it allowed a prompt for tip with different payment methods.
Ben Stevens
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7 votes
An error occurred while saving the comment Ben Stevens
commented
Scenario: Guest has two appointments in the same day. One at 10:00 am and one at 2:00 pm. We tell the guest that we can combine their checkouts when they come back at 2:00.
They come back at 2:00. Check in with the duo app. The app only checks in their 10:00 appointment. Never gives an option to check in the 2:00 appointment.
The app should be limited to checking in appointments that are within a reasonable amount of time to the guest arrival. The 10:00 appointment shouldn't have been on the radar for the Duo at 2:00.
Biggest hangup is the second appointment had required forms and we could not get it to prompt for forms without checking out the first appointment. We ended up sending the forms confirmation email and having her complete them on her phone.
Ben Stevens
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6 votesBen Stevens
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4 votesBen Stevens
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27 votesBen Stevens
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17 votesBen Stevens
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4 votesBen Stevens
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2 votesBen Stevens
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2 votesBen Stevens
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4 votesBen Stevens
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31 votesBen Stevens
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4 votesBen Stevens
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193 votesBen Stevens
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2 votesBen Stevens
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5 votesBen Stevens
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4 votesBen Stevens
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3 votesBen Stevens
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We have this kids checking out under parent's credit card. We schedule the parent for a "Miscellaneous service" and then combine them for checkout, but a method built into the checkout experience would be appreciated!