I would like to know why when a client opts out of receiving marketing emails they don't receive receipts, appointment reminders.
Why does a client no longer receive emails/text messages, purchase receipts, appointment confirmation and reminders when they opt out of receiving marketing materials? Marketing, receipts, and appointments are different then marketing.
2
votes
Rebecca Chere
shared this idea
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Ben Stevens
commented
This is a key reason for why I don't have marketing texts turned on. There is no clear cut way to ensure they are properly subscribed to one or the other, and Boulevard basically says "trust us, it will be right"
I would love for marketing texts to come from a different number just to keep things fully separate.